Human-Centered Design:Improving the Delivery of Government Services

Amanda Levinson and

Erika Lowe

In 50 Minutes….

● Crash course in HCD

● How governments are using HCD

● Hands-on exercise

What is human-centered design?

Designing solutions to authentic social problems with the users’ needs and feedback at the center.

Why use human-centered design for the delivery of government services?

1. People affected by problem central to process

2. Small scale tests before implementing big changes

3. More sustainable

4. Applicable to all fields

5. Fun and creative process

Philly’s Problem

Interview and Observe

Ideate

Prototype

Iterate

Burlington and

Winooski

Let’s try on a HCD mindset.