Post on 19-Apr-2018
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Velocity@ocbc Clear Cache Guide
Click here for Windows guide
Click here for Mac OS guide
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Step 1: Check your browser version
1. Type www.whatismybrowser.com at the address bar and press Enter.
2. You should see any of the following:
Internet Explorer
Firefox
Note: Velocity@ocbc does not support Google Chrome and Safari browsers.
Click on the following, based on the browser you are using, to proceed to Step 2:
Internet Explorer 6
Internet Explorer 7
Internet Explorer 8 & 9
Internet Explorer 10 & 11
Firefox 3.X
Firefox 4 and above
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Step 2: Clear your Browser Cache
For Internet Explorer 6
1. Launch IE Click Tools Select Internet Options
2. Click Delete Files…
3. Check the option of Delete all offline content click OK
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4. Click Delete Cookies… Click OK
5. Click OK to close the Internet Options Window.
6. Exit Internet Explorer by closing all its Windows
7. Launch IE Click Tools Select Internet Options
8. Go to Security tab
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9. Click Trusted sites icon Click Sites button
10. Entered the URL https://bbmy.ocbc.com click Add
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11. You will see that https://bbmy.ocbc.com has been added. Checked the option of
Require server verification (https:) for all sites in this zone Click Close
button
12. Once done, click here to proceed to step 3.
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For Internet Explorer 7 1. Launch IE Click Tools Select Internet Options
2. Click on Delete…
3. In the pop-up window, click Delete all…
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4. Click Yes when prompted for confirmation.
5. Launch IE Click Tools Select Internet Options
6. Go to Security tab
7. Click Trusted sites icon Click Sites button
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8. Entered the URL https://bbmy.ocbc.com click Add
9. You will see that https://bbmy.ocbc.com has been added. Checked the option of
Require server verification (https:) for all sites in this zone Click Close button
10. Once done, click here to proceed to step 3.
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For Internet Explorer 8 & 9
1. Launch IE Click Tools Select Internet Options
2. Click on Delete…
3. Check all boxes (except ‘Preserve Favourites website data’) in the pop-up
window and click Delete
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4. Click OK to close the Internet Options Window.
5. Exit Internet Explorer by closing all its Windows
6. Launch IE Click Tools Select Internet Options
7. Go to Security tab
8. Click Trusted sites icon Click Sites button
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9. Entered the URL https://bbmy.ocbc.com click Add
10. You will see that https://bbmy.ocbc.com has been added. Checked the option of
Require server verification (https:) for all sites in this zone Click Close button
11. Once done, click here to proceed to step 3.
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For Internet Explorer 10 & 11 1. Launch IE Click Tools Select Internet Options
2. Click on Delete…
3. Check all boxes (except ‘Preserve Favourites website data’) in the pop-up
window and click Delete
4. Click OK to close the Internet Options Window.
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5. Exit Internet Explorer by closing all its Windows
6. Launch IE Click Tools Select Internet Options
7. Unchecked the option of Delete browsing history on exit click Apply
8. Launch IE Click Tools Select Internet options
9. Go to Security tab
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10. Click Trusted sites icon Click Sites button
11. Entered the URL https://bbmy.ocbc.com click Add
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12. You will see that https://bbmy.ocbc.com has been added. Checked the option of
Require server verification (https:) for all sites in this zone Click Close button
13. Launch IE Click Tools Compatibility View settings
14. Enter https://bbmy.ocbc.com in Add this website and click on Add.
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15. You will see that ocbc.com has been added. Proceed to click on Close.
16. Launch IE Click Tools Select Internet Options
17. Go to Advanced and click on Reset [under Reset Internet Explorer settings].
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18. You will see below message prompt. Click on Reset.
Note: Please leave Delete personal settings unchecked if you do not want to reset your personal settings.
19. Click on Close button after it is finished.
20. Once done, click here to proceed to step 3.
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For Firefox 3.6 1. Launch Firefox Click Tools Select Clear Recent History…
(Press [Alt] on the keyboard if the menu bar is not available)
2. Select Everything on Time range to clear, expand the Details and select all check
boxes. Then click on Clear Now
3. Exit Firefox by closing all its Windows
4. Once done, click here to proceed to step 3.
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For Firefox 4 and above
1. Launch Firefox Click on Firefox ▼ (Top left) Select Clear Recent History…
(Press [Alt] on the keyboard if the menu bar is not available)
2. Select Everything on Time range to clear, expand the Details and select all check
boxes. Then click on Clear Now
3. Exit Firefox by closing all its Windows
4. Once done, click here to proceed to step 3.
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Step 3: Clear your Java Cache in Windows
For Windows XP 1. Start Settings Control Panel
(Switch to classic view or view large icon if needed) 2. Double Click on Java
3. Click on Settings…
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4. Click on Delete Files…
5. Make sure all options are ticked and click on OK
6. Click OK again to close the Java Control Panel 7. Close the Control Panel
Clear cache completed. Please proceed to launch your browser and go to bbmy.ocbc.com
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For Windows Vista & 7 1. Start Settings Control Panel
(Switch to classic view or view large icon if needed)
2. Double Click on Java
3. Click on Settings…
4. Click on Delete Files…
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5. Make sure all options are ticked and click on OK
6. Click OK again to close the Java Control Panel 7. Close the Control Panel Clear cache completed. Please proceed to launch your browser and go to bbmy.ocbc.com
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Step 1: Clear your Firefox Cache
1. Launch Firefox > Tools > Clear Recent History…
2. Select Everything for Time range to clear, make sure all check boxes are ticked
and click on Clear Now
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3. Exit Firefox Browser
4. Please proceed to Step 2 on the next page to clear Java cache.
Click on the following, based on the Mac OS X you are using, to proceed to Step 2:
Mac OS X Snow Leopard
Mac OS X Lion
Mac OS X Mountain Lion
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Step 2: Clear your Java Cache in Mac
For Mac OS X Snow Leopard
1. Click on Go and Utilities
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2. Launch Java Preference
3. Select Network and click on Delete Files…
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4. Make sure both check boxes are ticked and click on OK
Clear cache completed. Please proceed to launch Firefox and go to
bbmy.ocbc.com
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For Mac OS X Lion & Mac OS X Mountain Lion
1. Click on the Apple icon and System Preferences…
2. Double click on Java
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3. Wait for Java Control Panel to launch.
4. Click on Settings…
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5. Click on Delete Files…
6. Make sure both check boxes are ticked and click on OK
Clear cache completed. Please proceed to launch Firefox and go to
bbmy.ocbc.com