Post on 22-Jan-2018
Operational Capacity Analysis to Support
Healthcare Outcomes
for Veterans
(or the unintended effects of asking simple questions…)
PERFORMANCE AND PLANNING EXCHANGE (PPX)
January 26, 2016
1
Presentation Outline
• About VAC
• Context
• Scope of work
• Samples
• Future steps
2
About VAC
• VAC = Department of Veterans Affairs, Veterans Review and Appeals
Board, Ombudsman
• Responsibility for pensions/benefits and services for war veterans, retired
and still-serving members of the Canadian Forces and Royal Canadian
Mounted Police, their families, as well as some civilians.
• 3555 personnel
• 4 Branches ( Service Delivery, Strategic Policy and Commemoration,
Strategic Oversight and Communications, Human Resources and
Corporate Services)
3
Service Delivery
• 4 Divisions Field Operations (District Offices and client services), Central
Operations (Adjudications), Program Management (Treatment and
Benefits), Health Professionals)
• 1550 personnel
4
Total Department Workforce Service Delivery Workforce
5SERVICE DELIVERY NETWORK
Health Professionals Division
• Admin Staff (6)
• Field Staff
– Medical Officers (41)
– Nurses (55)
– Occupational Therapists ( 60-all contractors)
• Directorate of Mental Health (23)
– Psychologists
– Social Workers
– Other occupations
6
HPD Context
• New Health Professionals
Division formed in 2012
• New DG Fall 2014
• New Departmental Strategy
• New DM, New Min VA
• Performance Measurement
7
VAC PAA (2015-16)
Scope of HPD Workload Project
• Inventory activities
– (what are we doing?)
• Workload analysis
– (how busy are we?)
• Logic Model
– (are we doing the right things?)
• Performance Measurement framework
– ( are we achieving the right outcomes?)
8
Inventory of HPD activities
Workload Analysis – Data Collection
Workload Analysis – Data Comparisons and Validation
Activity Flow (Inputs to Outputs)
Nurses OTs
Workload Analysis Forecasting Model / Tool
Workload Analysis Forecasting Model / Tool
Workload Analysis Forecasting Model / Tool
Workload Analysis Forecasting Model / Tool
17
Summary and Analysis of Capacity/Utilization Results
• Workloads can vary significantly from region to region
• Activities can vary significantly from province to province
• Analysis of “outliers” provides potential opportunities for process
improvement
• HPD staff continue to go “above and beyond” to help meet
Healthcare Outcomes for Veterans
HPD Engagement
HPD Support to Strategic Outcome 1
HPD Support Various PMF IndicatorsHPD Engagement
HPD Support Various Program Performance Measurement Strategies
Linking Activities and Outputs to Outcomes and Performance
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Benefits and Lessons Learned
• Validation
• Information for decision making
• Communication
• Need to implement and sustain
Next Steps
• Validate workload nationwide ( all offices)
• Extract workload volumes from existing databases
• Deploy scenario-playing model nationwide
• Report and forecast
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