Using Web 2.0 to Increase Effectiveness of Staff Training

Brian C. GrayCase Western Reserve University

Kelvin Smith LibraryHead of Reference & Engineering Librarian

OLC Technical Services Retreat April 1, 2008

and Communication

My Personal Interest in Web 2.0

• RSS workshop & help with 3 blogs at KSL

• ALA Library 2.0 participant

• ALA LAMA Web Coordinator– Blogs, RSS, Wiki, Communities

• Teach workshop for KSU SLIS

• Regular IM user

• Non-IT person that likes to “play”

Today we will…

• Use AJAX to create a mashup, which we will syndicate by RSS, after we create the XML file, and write up the documentation in a wiki

• And I will demonstrate all of this in 3-D from within Second Life

It Can Be Simple

• Transformations in training

• Web 2.0 for the trainer

• Web 2.0 for training

• What has been done already

Warnings, the “but…” moment

• Not every tool and technique works for every need and/or user

• I do not have time…• I do not have money…• The old way works…

• Try to leave today with one potential new tool for personal or professional usage

Training Desires: Participant

• Interesting & fun

• Variety

• Adjustable to me (pace, level, etc.)

• Solo or group participation

• Interactive

• Easy to get help

• Archived, on-going

Training Desires: Trainer

• Easy to maintain

• Adjustable over time

• Collaborative

• Ability to gain feedback for improvement or assessment

• Easy to incorporate into existing systems, procedures, & policies

Why Web 2.0?

Key concepts or focus points:– Collaboration & sharing– Participant’s ownership in activities– Creation & creativity– Web-based rather than software based– Data/information– Social– Connections/relationships– Trust (2-way)

Web 2.0 Concepts

– Enrichment– Can be personalized– Participation– Decentralized– User “tagged” or defined– Experiences– Remixable– Behavior rather than the actual tools– Beyond static web pages

Coined by O'Reilly Media (2004)

http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html#mememap

“The Example”

http://plcmclearning.blogspot.com/

• Public Library of Charlotte & Mecklenburg County

• Helene Blowers

Learning 2.0

• 23 Things over couple of months• Incentives for staff• Creative Commons License• Self-paced or guided• Exploration of web 2.0 basics

• The model for bringing everything under one umbrella

Learning 2.0

• Blogging• Photos• RSS• Tagging• Wikis• Online applications• Podcasts• Many other tools

Blogger

• Template driven

• Privacy can be set to “only people I choose” or “only blog authors”

• Multiple authors

• Can be deleted or “hidden” from eyes

• Various levels of commenting available

Blogger is Free

Do you recognize RSS?

Reading RSS

RSS Benefits

• Updates without visiting site

• Quick

• Summaries

• Less in email box

• Many types of media can be included

• Easy to share (web address or OPML)

Publish RSS Elsewhere

RSS in Databases & Publisher Websites

• Create a RSS alert directly from a result lists, a search history, or a publication’s table of contents.

Wiki – Features

Collaborative writing environment in the form of a web page.

• Article

• Editing mode

• Discussion/Talk

• History/Archive

• Search

• Index/Categories

Wiki: Popular Uses

• FAQs• History of• Subject guides• Community portal• Training manuals and documentation• Group collaboration• Traditional website alternative

PBwiki

Visual

• Screencasts

• Movies

• Flash

Podcasts

Ask-a-Librarian Services

Trillian, Meebo, etc.

Second Life

SL Conferences

Meetings in SL

Head of Reference & Engineering Librarian

Case Western Reserve University

Kelvin Smith Library

bcg8@case.edu or (216) 368-8685

http://blog.case.edu/bcg8/

http://www.squidoo.com/library2point0/

http://www.slideshare.net/bcg8

Brian C. Gray