Using Video Podcasts Outside The Classroom

University of DelawareIT - User Services

Ron NicholsManager

Carol AndererAssociate Director

IT - User Services

Consulting Demand

Video Project Began

How It Has Grown

Overview

Face of IT(after Help Desk)

Administrative Offices

Faculty

Students

User Services

3700 Employees

1,100 Faculty

1,400 Professional/Clerical

Approximately 20,000 Students

User Services Supports

How did this whole video thing get

started?

Enhance Consulting Efforts With Video

Adapt Technology That Faculty Use

Faculty Using Audio/Video

Reduce Number of Questions to Help Center & IT Staff

Deliver Message in Multiple Formats

Get General Information Out Quickly

Take Common Questions and Make Them Easily Understood

Goals

Use Technology In A Way That is Familiar To Students

Stay On The Cutting Edge...

Goals

This technology is within reach.

Many Staff Interested

Lacked Relevant Skills

Screen Presence

Very Busy In Other Areas

Problems

Manageable Group

Certain Talents

Keep It Open to “Experts”

Wanted

Production Process

Producer/Director

Two HostsOne also does editing on Macintosh

Two VideographersOne also does post production

Each Episode

Weekly Production Meetings

Select Topic

Assign to Technical Writer(Producer/Director)

Here’s How We Do It

User Education

UDaily Articles

Web Pages

Videos Complement Web Pages

Technical Writers

Meet with Experts

Write Script/Storyboard

Meet with Hosts andExpert “Stars”

Schedule Videotaping

Technical Writers

Natural Transition

Documentation --> Multimedia

Technical Writers

Auditions Were Held

Male & Female

Two Hosts

Two People Had Interest

They Shoot Simultaneously

Videographers

Macintosh Support Person

Final Cut Pro

Editing

One Videographer is also a Musician

Adjusting Audio Levels

Adds Underlying Music

Post Production

Three Producers/Directors

Two Hosts One also does editing

Two Videographers One also does post production The other has edited a video

One Executive Producer

Personnel

Obstacles & Observations

First Video Took A Long Time

Learning Curve

I Became A Micro-Manager

Switched to Final Cut from iMovie

Hurry Up And Wait!

Lighting

Audio

Where Do You Put The Hosts?

Limit The Time Two People Are On Screen

Production

Our Workflow

Videotaping (Two Cameras)Imported into Final Cut

Screen RecordingsEdited and Presented at Production Meeting

Our Workflow

Comments and Rough EditsRevision Previewed

Post-Production

Here is a montage of our finished products...

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Connecting Your Computer to UDelNet: Configuring Your Computer For Full Network Access

Connecting Your Computer to UDelNet: Your UDelNet ID and /security

Using SSH to Connect Securely or Transfer Files Securely

Encryption Tips

Coping with SPAM at UD

Setting up Web Proxy

Protecting Personal Non-Public Information

2006 ACM SIGUCCS CommunicationAward!

Overall WinnerPromotional Video/Audio

Branching out...

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Less Emphasis on “How To”

Shorter Length of Time

More Commercial-Like

NCAM vs. COD

Student Multimedia Design Center

Student Multimedia Design Center

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Less Emphasis on “How To”

Shorter Length of Time

More Commercial-Like

SMDC Video

SMDC Website

Multimedia Kiosk in SMDC

New Student Orientation Sessions

Faculty Seminars & Events

Campus TV Channel

Visitors’ Website

Where Can We Use It?

I/O Overview Video

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Well Received

Reference Resource

Cut Down On Help Desk Questions And Trouble Tickets To US

How Effective?

Over 7,500 Hits!

Cybersecurity - 1500

Student Back-To-School Connection Video Was Our Most Popular

How Effective?

What does this cost?

$10,000

How cheaply canyou make something?

Budgets

QuickTime™ and aPhoto - JPEG decompressor

are needed to see this picture.

Consumer Model Camera

iMovie (Mac) or Movie Maker (PC)

Final Cut Express - $99!

Keep It Simple

Vista Tips!

Office 2007 Features

IT Training

Other Promotional/Advertising

What Will The Future Bring?

Questions?

Ron Nichols (nichols@udel.edu)Carol Anderer (canderer@udel.edu)

Consulting on Demand Web Site:http://www.udel.edu/cod