Using COSTaRS practice guides for cancer symptom support: A Tutorial for Nurses · 2017. 8. 17. ·...

Pan-Canadian Oncology Symptom Triage and Remote Support (COSTaRS)

www.ktcanada.ohri.ca/costars

UsingCOSTaRSpracticeguidesforcancersymptomsupport:

ATutorialforNurses

October2016

ThePan-CanadianOncologySymptomTriageandRemoteSupport(COSTaRS)projecthasreceivedfundingfromtheCanadianPartnershipAgainstCancer(2007-2011),theCanadianInstitutesofHealthResearch(2012-2014),andtheCanadianCancer

Society(2015-2017)

The2016COSTaRSworkshopwasdevelopedby:DawnStacey,RN,PhD,CON(C),OttawaHospitalResearchInstitute,UniversityofOttawaLynneJolicoeurRN,MScN,CON(C),TheOttawaHospitalBarbaraBallantyne,RN,MScN,CON(C),CHPCN(C),HealthSciencesNorth,SudburyAndraDavisRN,PhD,CollegeofNursing,WashingtonStateUniversity,VancouverMegCarley,BSc,OttawaHospitalResearchInstitute

Theoriginal2014COSTaRSworkshopwasdevelopedby:DawnStacey,RN,PhD,CON(C),OttawaHospitalResearchInstitute,UniversityofOttawaMyriamSkrutkowskiRN,MScN,CON(C),McGillUniversityHealthCentre,MontrealBarbaraBallantyne,RN,MScN,CON(C),CHPCN(C),HealthSciencesNorth,SudburyMegCarley,BSc,OttawaHospitalResearchInstituteErinKolari,BScN,CVAA,HealthSciencesNorth,SudburyTaraShawRN,CON(C),CapitalHealth,Halifax

OverallAim

ThepurposeofthistutorialistopreparenursesforusingtheCOSTaRSpracticeguidestoenhancetheirknowledgeandskillsinprovidingqualityandconsistentcancersymptomsupport

COSTaRS: pan-Canadian Oncology Symptom Triage and Remote Support

LearningObjectives1. Describeelementsofevidence-informedsymptomsupport

2. Explainhowtoassessandtriageclients‘cancersymptoms

3. Discussaclient-centredapproachtoself-caresymptomsupport

4. Useevidenceandtheory-basedpracticeguideswithclientsexperiencingcancersymptomsandwiththeirfamily

5. Documentsymptomassessment,triage,andself-caresupport

Note:Attheend,weaskforyourfeedbackonthetutorialFeedbackisnotmandatory;butifprovided,itwillbeusedtomakeimprovements

Outline

1. Background

2. COSTaRSpracticeguides

3. Tipsforusingtheminpractice

4. Caseexemplar

5. Tryitandreflectonyourexperience

Background• Adultswithcancer:

• Oftenexperiencesymptomsathome• Canbesupportedtomanagethesesymptoms• Havesymptomsthatcanprogresstobeingunsafewhenreceiving

treatment

• Nursessupportclientstomanagecancersymptomsandmanyalsoprovidetelephonesupport

• Cancersymptom-focusedclinicalpracticeguidelinesareavailablebutnotintegratedinclinicalpractice

(Macartneyetal.,2012;Staceyetal.,2007;Staceyetal.,2013)

Whatcommonsymptomsdoyoumanage…

•Inperson?(Specify)

• Onthetelephone?(Specify)

Symptoms adults on cancer treatment report to nurses.

Pan-CanadianOncologySymptomTriageandRemoteSupport(COSTaRS)

http://www.ktcanada.ohri.ca/costars/

Of100clientswithcancersymptomswhogototheemergencydepartment,abouthowmanycouldhavebeenmanagedathome?

A. None(0)B. One-quarter(~25)C. Ahalf(~50)D. About75(~75)E. All(100)

Asystematicreviewidentified12studiesthatshowed:

• Abouthalfofemergencydepartmentvisitscouldhavebeenmanagedathome

Supportingclientswithmanagingsymptomsathomeshouldleadtomoreappropriateemergencydepartmentvisits.

Nursesmanagecancersymptomsandtreatmentsideeffectsby…

– integratingandapplyingknowledge(pathophysiology,diseaseprogression,treatmentmodalities,treatmentsideeffects,complication,andsymptomproblems)

– assessing,planning,implementingandevaluatingtheoutcomesofbestpractice/evidence-basedcare(Standard3)

– engagingincriticalthinking,integratingbestpractice/evidence-basedknowledge,exercisingethicaljudgment(Standard7)

(CanadianAssociationofNursesinOncologyPracticeStandards&Competencies)

Fornursesthatprovidetele-practice/telephoneservices:

• Nursespracticeinprovince/territorywheretheyarelocatedandregistereddespitewheretheclientislocated

• Dutytoprovidecareisestablishedassoonasthenurseinteractswiththeclient

• Toreduceriskofliabilityintele-practice:– Nursesuseclinicalguidelines,standardizedprotocols,agencypolicies/procedures

– Nursesdocumentallinteractions(paper/electronic)– Nursesparticipateinorientationandcontinuingeducation– Researchisconductedtoinformandevaluatetheseservices

(CanadianNursesAssociation,2007)ProvincialColleges:Manitoba;Ontario;NovaScotia;NewfoundlandandLabrador;BritishColumbia

Outline

1. Background

4. Caseexemplar

COSTaRSPracticeGuides• Goal:toenhancethequalityand

consistencyofcancersymptommanagementbynurses

• Clinicalpracticeguides:– supportclient-centredcarebynurses– narrowtheknow-dogapby:

ü presentingbestavailableevidenceü usingaformatsensitivetohownursesthinkandwhat

nursesdoü complementsnurses’ criticalthinkingBUTdoesnot

replaceit

COSTaRS:15Symptoms

AnxietyAppetiteLossBleedingBreathlessness/dyspneaConstipationDepressionDiarrheaFatigue/tiredness

FebrileneutropeniaMouthsores/stomatitisNausea/vomitingPainPeripheralneuropathySkinreactionSleepproblems

Developed by: researchers, advanced practice nurses, nurse leaders, graduate students, library scientist, and an information systems researcher from 8 Canadian provinces.

COSTaRSPracticeGuideshave5sections

1. Assesssymptomseverity

2. Triageclientforsymptommanagementbasedonhighestseverity

3. Reviewmedicationsbeingusedforthesymptom

4. Reviewself-carestrategies

5. Summarizeanddocumenttheplanagreeduponwiththeclient

APRACTICEGUIDEINDETAIL…

Edmonton Symptom Assessment Scale: Ask client/family to rate severity on scale of 0 (none) to 10 (worst possible).

Ask client/family about their symptom to assess severity

Space to make notes

Rate severity and triage to highest level

(use nursing judgment)

Ask client/family what medications they have/use for the symptom. Encourage use as prescribed and based on patients’ goals

Engage client/family by asking what they would agree to try

Guide client/family in choosing self-care strategies

Learn about the effectiveness of medications based on the current evidence

Document agreed upon plan to empower client/family

If not confident, explore ways to support client/familyFor more information,

see guidelines

Pan-Canadian Oncology Symptom Triage and Remote Support (COSTaRS) Project

When should COSTaRS be used?1. When a client/family expresses concern

about a symptom (in person or by telephone)*

and/or2. When face to face assessment indicates

a symptom* score of ≥4/10

*If multiple symptoms, start with most burdensome or high risk (life-threatening) symptom based on the nurses’ assessment and judgment

Howcouldyoudocument COSTaRS use?(choose all that apply to your organization)

A. UseCOSTaRSpracticeguidesaspaper-baseddocumentationtoolsfiledonthehealthrecord

B. UseCOSTaRSpracticeguidesembeddedintotheelectronichealthrecord

C. Useadry-erasemarkertodocumentonplasticizedpracticeguidesandtransferresultswhendocumentingonusualformsandindicateCOSTaRSused

D. DocumentwhatCOSTaRSpracticeguidewasusedandsummaryoffindingsonusualformsstandardforms

Documenting

Ataminimum,documentationofsymptommanagementincludes:1.Symptomseverity(mild,moderate,severe)withfindingsfromassessmenttosupporttheseverityrating

2.Medicationsreviewedconsideringpatients’goalsforsymptomrelief3.Self-carestrategiesclientagreestotry

BackgroundonCOSTaRSpracticeguides…• Informedbyqualityratedclinicalpracticeguidelines

– Ifsomethingismissing,itislikelybecausethereisnosupportingevidencefromguidelines

• MeetsAGREEIIrigourcriteriaforguidelines by:– Makingexplicittherecommendations(Steps1to5)– Linkingtoevidence(referencesprovided)– Usingfindingsfromguidelinesidentifiedviasystematicreviews– Werereviewedbyexpertsfrom8provincesacrossCanada

• Areusableinpracticebeyondaresourceontheshelf• Useplainlanguage– Flesch-KincaidGrade6.4• Steps4&5basedonbriefmotivationalinterviewing

Outline1. Background

4. Caseexemplar

TipsforusingCOSTaRSpracticeguides• Afterprovidingyournameanddesignation,startbylisteningtothe

client/familyThefirst10-20secondssignificantlyimpactsclient’s/family’sperceptionsofnurse’sdesiretomeettheirneeds

• Asktheclientifyoucanaskthemafewspecificquestions

• Befamiliarwithpracticeguidestogowiththeflowinconversationratherthanaskquestionswordbyword

• Startwiththepracticeguideforthemostproblematicsymptom

• Engagetheclient/familybylisteningtotheirsymptomdescriptionandguidingtheminenhancingtheirself-carestrategies

• Integratemotivationalinterviewingtechniques

Outline

1. Background

4. Caseexemplar

Triaging symptom calls with and without practice guides: A case exemplar

• Tracey, 49 years old, with colon cancer metastases to liver

• Treatment: surgery with 6 months of chemotherapy• At 6 months, liver disease stable and chemotherapy

discontinued• 3 months later restarted chemo for retroperitoneal

progression• Oxaliplatin IV day 1 and oral Xeloda 2 pills per day for

2 weeks• Between day 3 and day 7, Tracey called the cancer

centre 3 times regarding nausea & vomiting (N&V)

• Call #1 – Oral chemo Day 3: Tracy called her Primary Nurse– Clerk message: “Has not taken her chemo pill

today. Medication tastes bad and stomach feels awful”. Clerk attached N&V COSTaRS guide to the written message

– Primary nurse returned call in 2.5 hours and documented:“Patient advised to take Xeloda if she can. Advised to try Stemetil first.”

– No documentation reflected use of the COSTaRS practice guide

• Call #2 – Oral chemo Day 5: Tracy called again– Clerk message: “Vomited last night. Not sure if

she should take chemo pill”. Clerk attached the N&V COSTaRS guide.

– Replacement nurse returned call within 2 hours and documented: “Took Stemetil once with effect. Not nauseated now. Drinking OK. Advised to proceed.”

– No documentation reflected used of the COSTaRS practice guide

• Call #3 – Oral chemo Day 6: Tracy called again– Clerk message: “Patient requesting primary nurse

call her ASAP. Feels terrible. Nauseated and medication is not helping. Has not taken chemotherapy.” Clerk attached N&V COSTaRS practice guide to the written message

– 2nd replacement nurse (3rd nurse in 4 days) documented her assessment, triage and interventions on the COSTaRS practice guide…

Nurse documentation revealed:– Constipation was also contributing to nausea– The nurse assessed, triaged and managed both

symptoms using COSTaRS guides– Medication review revealed:

• She was not using stemetil as prescribed and not aware metoclopramide was also for nausea and/or vomiting

• Granisetron with her IV chemo frequently causes constipation and she had Colace and Senokot for constipation but not using them

– Self-management strategies were reviewed and next steps agreed upon were clearly documented.

In summary, using COSTaRS practice guides led to improved symptom management and may have reduced the number of calls and improved communication

Outline

1. Background

4. Caseexemplar

Tryitoutwithsomeoneelse!

• Getintogroupsof2to3– 1personisintheroleoftheclient– 1personisintheroleofthenurse– 1personisintheroleoftheobserver/family

• Take5minutestoroleplaywitha‘client’reportingaspecificsymptom(simulatedclientorrealclient)

• Discussyourexperienceintherole(seenextslide)

Hintsa) Introductionb) Listenc) Assess

symptomsd) Discuss tips for

managinge) Document

Reflectingonyourexperience(s)• Whatwentwellusingthepracticeguide(s)?

• Whatwouldyoudodifferentlynexttime?

• Whatquestionsdoyouhaveafterusingthepracticeguide(s)?

Note:NursesgraduallyfeelmorecomfortablewithusingCOSTaRSafterrepeateduse

Whatdidothernursessay?•OverallfeedbackonCOSTaRSpracticeguides:

• clear,user-friendly,comprehensiveassessment• verythorough;yetconcise• offersdirectionwithoutneedingtoseekmoreinfo• excellentself-carestrategies

•ProcessofusingCOSTaRSpracticeguides:• tickboxessaveexcessivedocumentation• easytofilloutwhentalking• cleardifferencesbetweenmild/mod/severesymptoms

•Linksevidencetopractice•Applicabletonearlyeverycancer

KeyMessagesForgoodsymptommanagement:• Staypatient-centered:

• Listentotheclient• Provideguidancethatisbasedontheirpriorities unlessthereis

aclinicalconcernyouhaveidentified,requiringintervention

• Assessthesymptominathorough,stepwisefashion

• Discussevidenceinformedtipsformanagingsymptoms• Documentthesymptomsupportprovided

To make it a habit, use practice guides daily

Using COSTaRS practice guides for cancer symptom support: A Tutorial for Nurses · 2017. 8. 17. ·...

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