User Experience Research-Practice Interaction (at Connecting Dots)

User Experience Research-Practice

InteractionKeith Instone

#UXRPI

instone.org/uxrpi-connectingdots

Keith Instone @keithinstone #UXRPI2

BGSU Computer science → HCI (research)

Web usability → LIS → IA (practice)

IBM (practice) → UX

Strategic UX consulting

The Disciplined Designereducators.aiga.org/the-disciplined-designer

[INFORMATION ARCHITECTURE][USER EXPERIENCE] [INTERACTION DESIGN]

From Don’t Make Me Think, Steve Krug

Research:the higher authority for a

practitioner

Research Design Development

Research Practice

Research “User”Research

Design Development

Research Practice

Design Development“Scientific”Research

Research Practice

Design Development“Scientific”Research

Research Practice

Similar methodsDifferent goals

Breadcrumb Navigation: Further Investigation of UsageBy Bonnie Lida Rogers and Barbara Chaparro (2003)usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/

The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions:

1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure?

Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....

How Do Users Really Hold Mobile Devices?Steven Hooberuxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php

I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices.

For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.

How Do Users Really Hold Mobile Devices?Steven Hooberuxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php

I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices.

For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.

What the $%&#*! is RESEARCH anyway?

Is there value in separating types of research?

Wikipedia typesscientific (hypothesis testing)humanities (historical/context)artistic

Karel’s typespractical: improve a product, servicepractice-based: find patterns in small groupsacademic: generate & validate knowledge

If you are a user experience practitioner:

What do you wish you had a “scientific” answer to?

Have you tried to find these answers in the research literature?

Roadblocks?Successes in applying to your practice?

If you are a researcher:

What is the value of engaging with practitioners for you?

Any examples where your research got better because of interactions you had with practitioners?

What should students be taught about research to better prepare themselves for the practitioner world?

Research culture

“Publish or perish”Answers narrow questions

Open sharingExperimentation

Corporate culture

“Produce or perish”Wants broad answersStrategic advantage

Fear of failure

Research culture

Corporate culture

Fear of failure

HCI research culture

Publish for researchersExpanding field

Status within academia

UX practice culture

No time for researchRapidly evolving practice

Status within corporations

Research culture

Corporate culture

Fear of failure

UX practice culture

Communication

Little shared languageSpeed-of-operation differencesFinding (time for) each other

Fragmented professional organizationsMapping “answers” to “questions”

Research culture

Corporate culture

Fear of failure

UX practice culture

Status within corporationsKnowledge

No shared knowledge baseHard to organize research for practical use

Multi-/inter-disciplinary

Communication

Research culture

Corporate culture

Fear of failure

UX practice culture

Education

Position of UX within academiaAmateur professionals

Competing with business for training

Knowledge

No shared knowledge baseHard to organize research for practical use

Multi-/inter-disciplinary

Communication

Karel van der Waarde

Which problem statements resonate with you?

Do you have more to add? (Draw me a picture!)

Sharon Poggenpohl

New discipline: Translational Developers/EngineersDon Norman

“Stop pretending that researchers and practitioners speak the same language”

Abstractions of Research

Practicalitiesof Practice

ResearchFindings

Language of Development

& Business

Issues to Address with

Research

Needs of Business

Hubs of activities: People, places (physical, virtual) and events

Publishing: Better communication of research to practitioners (bite-sized, comics, co-authoring)

Higher education: Team teaching, multi-disciplinary projects in school

Influence decision makers: Grant funders & executives (to get at root causes of gap)

From uxdesignpractice.com

Which solutions/ideas resonate with you?

What is your community doing well that others can learn from?

How does collaboration happen across disciplines & professions?

My view: Treat it as a design project

Let’s Connect the Dots to improve the interaction between research & practice!

Thanks!

Keith Instonekeith2014@instone.org

@keithinstoneinstone.org

#UXRPI

User Experience Research-Practice Interaction (at Connecting Dots)

Design

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