UserExperienceInsightYasin FAKILIAruba SEEkim 2019IZMIR

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Common Issues – Which Of These Pertain To You?

Experiences are integral and important to what you do

Your network is complex, including equipment from different companies, and mysterious Wi-Fi RF issues

Blind spots into network status, performance, experiencesEnd-users don’t understand or appreciate IT’s role

IT responsiveness, competency, credibility are viewed as poor

Incomplete and not-actionable Help Desk tickets

It is a struggle keeping up and/or impossible getting ahead

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IT ChallengesNetwork Operations

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Assurance è Visibility è Assured Favorable Outcomes

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There Is A Lot To Manage And Optimize

Laptop SmartphoneDesktop

Access Switch

INTERNET

Mobility Controllers

DHCP Servers

Gateway

Smartphone CameraPrinter

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There Are A Lot Of Factors That Impact Wi-Fi Performance

InterferencePropagationAbsorptionAP DensityConnection DensityBand: 2.4 GHz, 5 GHzMobility / RoamingWeather (outdoors)Building ConstructionDynamic Environments...

NMS shows everything is working

But end-Users cannot connect

è Necessityof Edge-to-Cloud Insights

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IT ChallengesHelp Desk

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Proactive Resolutioncumbersome and frustrating help-desk ticket resolution process

Benefits & Improvements­ Proactive Resolutions ¯ Mean Time To Resolution­ Fewer Help Desk Tickets ¯ Cost per Ticket­ Satisfaction for End-Users & IT ¯ Frustration

problem-fill form-assignment-understand

-diagnose--reassign-escalate

resolvenotify andconfirm

resolutionProblem Proactively

Detected, Troubleshooted,

Root Cause IdentifiedResolve

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Understandings Empowers the Fastest Possible Mean Time To

UNDERSTAND what is working or not

RESOLVE &OPTIMIZE

Less Effort & Time

Less Cost

Less Frustration

WhenWhereWhyHow to fix it.Now & Proactively!

What is not working

UNDERSTAND & RESOLVEINNOCENCE PROBLEM

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Assurance Is The SolutionMethodology & Outcome

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outsidethe firewall

inside the firewallUnderstand Edge-to-Apps Interactions Assure Experiences

SSID visibilityAP association

RF environmentCaptive Portal

AuthenticationDNS, DHCP,…

SpeedReliability

ThroughputLatency

JitterPacket Loss

WAN

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Test SuiteThorough Testing To and Through Your Network

Wi-Fi– Scan–Association – Packet capture–Measure KPIs (RSSI, Util, etc.)

Network–Authentication–Gateway–DNS–DHCP– Iperf3– Ping/Hping–HTTPGet / Curl– Telnet–MTR*

Growing Library of Apps (sample)–Box–Chromium (script)–Captive Portal–Google: Gmail, Drive, Docs– Jira–Dropbox (API)– YouTube download– VOIP MOS (Skype, BlueJeans)– Salesforce– Slack–Create-Your-Own

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Assurance Is The SolutionOur Implementation: User Experience Insight

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Manufacturing

Education

Smart DigitalWorkplaces

Retail andLarge Public

Venues

Assure Amazing Experiences In Any Environment

Transportation

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Cloud-Based Analyticsand Dashboard

Simple user interface for administration, real-time monitoring, proactive actionable alerts, troubleshooting

1 per small site (branch)5-10 per AP: campus, venue, …1 per wired network (topology)

Aruba User Experience Insight

Purpose-Built Sensors

Simple to setup and deploy on all wired and wireless networks without any downtime

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Simplicity

Deployment

ü Non-Disruptive install,no core network down time!

ü Low burden install

• Cloud app with single sign-on

• Zero-Touch preconfigured sensors;- no special skills are required- great for remote locations without IT

Use & Administration

ü Intuitive at-a-glance dashboard;minimal to no training needed

ü Set-and-forget tests

ü Installation, administration, maintenance does not impact the core network and its experiences

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Place or mountat end-user locations

Connect to powerAC adapter or PoE

Login to dashboardChoose network(s); up to 4Choose testsView real-time status

Zero-Touch Deployment Is As Easy As 1, 2, 3for offices, branches, campus

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2

3

Zero time to value

6”

6”

1.6”

Pre-provisioned. Just Works!

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Small Enclosure. Big Value!

TesterTroubleshooterValidatorSupport TicketReducer

End-UserExperienceEnhancer

Powerful Linux-based client

ü Wi-Fi (dual band MIMO)ü Ethernet (GigE)ü Cellular (LTE)

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At-A-Glance Status

Performance is OK

There’s an issue

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INTUITIVE 1-CLICK DRILLDOWN AND VISIBILITYIntuitive Real-Time Status

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Deeper Insights

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Insights Include History

last hourto

last 30 days

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Automatic Troubleshooting – What To Fix!

WiFi

Ethernet

easily identify root cause

Fast remotetroubleshooting

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Hierarchical Sensor Grouping

group

# sensors in this group

# sensors in this group with this

status

Status of the sensors for the past 24

hours

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User Experience InsightSolving Real Problems. Delivering Value.

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This Or, This

Choices (assistance or not)

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Experiences meet needs and expectations

§ Accessibility§ Throughput§ Latency, Jitter, …

End-User benefits

§ Proactively get ahead of problems

§ Assure amazing experiences, productivity, business continuity, …

§ Improve Help Desk Experiences

§ Be credible IT heroes

IT benefits

Thank You