Usability Test 101!#testtubenyc!

!

!Hong Qu!

@hqu!Oct, 24, 2013

AGENDA

‣ User Research Overview!‣ How to run usability tests!‣ Preparation!

‣ Recruiting participants!‣ Script!

‣ Software!‣ Tasks!‣ How to ask questions

�3When to Use Which User Experience Research Methods?

�4

http://sensible.com/downloads-rsme.html

Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems

�5RECRUITING PARTICIPATION

http://www.slideshare.net/anotheruxguy/recruiting-better-user-research-participants-upa-2011

HOW MANY USERS TO TESTYou Only Need to Test 5 Users

�7USABILITY TEST

SCRIPT‣ Introduction ‣ Explain procedures ‣ Participant goes through tasks ‣ Debrief Q&A

http://www.indiana.edu/~audioweb/T284/krug_questions.html

https://docs.google.com/document/d/1ZanxTMTr5sPgvn4MlkvVfOyY3e7H1joMzOiW-4xoYts/edit

Software – Sliverback

http://silverbackapp.com/

Usability Test demo

Tasks !Go to keepr.com to find the latest news about Twitte’s IPO. !You want to receive news alerts for any news story.

Questions to Ask

• What would you do on this screen? • Before I show you the next screen, what do you expect to see? • How would you explain this product to a friend? • What made the strongest impression on you? • How likely and how often do you see yourself using this?