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Technology Enhancements to Improve Airport Accessibility….at a reasonable
costSteve Wareham:
Dir. of MSP Operations
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Airport Accessibility:
Technology Enhancements at the Minneapolis-St. Paul International Airport (MSP)
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minnesota: the Land of 10,000 Lakes / Birthplace of the Mississippi River
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minnesota: A Special Place
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minnesota’s Special People
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minnesota’s Special People
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minnesota’s Special People
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
34.2 Million PAX in 2009 / 45% Connecting Traffic34.2 Million PAX in 2009 / 45% Connecting Traffic
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
34.2 Million PAX in 2009 / 45% Connecting Traffic34.2 Million PAX in 2009 / 45% Connecting Traffic
Major Hub for Delta AirlinesMajor Hub for Delta Airlines
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
34.2 Million PAX in 2009 / 45% Connecting Traffic34.2 Million PAX in 2009 / 45% Connecting Traffic
Major Hub for Delta AirlinesMajor Hub for Delta Airlines
1212thth Busiest North American Airport in 2009 for operations: 432,398 Busiest North American Airport in 2009 for operations: 432,398
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
6 airfield tunnels6 airfield tunnels
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
6 airfield tunnels6 airfield tunnels
10-Gate T-210-Gate T-2
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
6 airfield tunnels6 airfield tunnels
10-Gate T-210-Gate T-2
30 Regional Gates30 Regional Gates
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
6 airfield tunnels6 airfield tunnels
10-Gate T-210-Gate T-2
30 Regional Gates30 Regional Gates
2 Trams2 Trams
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
6 airfield tunnels6 airfield tunnels
10-Gate T-210-Gate T-2
30 Regional Gates30 Regional Gates
2 Trams2 Trams
11,000 parking stalls11,000 parking stalls
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
$3.1 Billion USD 2010 Expansion Program Complete$3.1 Billion USD 2010 Expansion Program Complete
44thth Runway Runway
Deicing padsDeicing pads
6 airfield tunnels6 airfield tunnels
10-Gate T-210-Gate T-2
30 Regional Gates30 Regional Gates
2 Trams2 Trams
11,000 parking stalls11,000 parking stalls
Light Rail Tunnel / StationsLight Rail Tunnel / Stations
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP History of Accessibility
MSP has a long history of creating facilities that are
“accessible to and usable by all persons”
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
February 28, 1964: Minnesota Society for
Crippled Children and Adults, INC.
MSP History of Accessibility
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Restroom Accessibility
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Restroom Accessibility
Family Restrooms
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Restroom Accessibility
Family Restrooms
Standards for Assisted Travel: moving walks, trams,
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Restroom Accessibility
Family Restrooms
Standards for Assisted Travel: moving walks, trams,
Passenger Carts / Wheelchairs
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Restroom Accessibility
Family Restrooms
Standards for Assisted Travel: moving walks, trams,
Passenger Carts / Wheelchairs
Signage Modifications
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Elevator Doors and Lighting
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
MSP’s History of Accessibility
Restroom Accessibility
Family Restrooms
Standards for Assisted Travel: moving walks, trams,
Passenger Carts / Wheelchairs
Signage Modifications
Elevator Doors and lighting
Nursing Mothers Room
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Minneapolis-St. Paul International Airport (MSP)
a partnership between the Metropolitan Airports Commission (MAC) & the Commission for Deaf, Deaf-Blind and Hard of Hearing Minnesotans (MCDHH) that is yielding high impact results at a reasonable cost at MSP
Technology Enhancements to Improve Airport Accessibility….at a reasonable
costSteve Wareham:
Dir. of MSP Operations
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Commission of Deaf, Deaf-Blind and Hard of Hearing Minnesotans
(MCDHH)
“the principal agency of the state to
advocate on behalf of deaf, deafblind,
and hard of hearing Minnesotans by
working to ensure those persons have
equal access to the services, programs,
and opportunities available to
others.” [MS256C]
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
History and Composition
Founded in 1985
Created by Members of the Deaf, Hard of Hearing and Deaf-Blind Communities.
15 Governor appointed commission members – 8 regional advisory members selected by advisory councils and seven at large.
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
ADVOCATE for equal access to services, programs, and opportunities.
ADVISE the governor, the legislature, state agencies and the courts on the development of policies, programs, and services affecting deaf, deaf-blind, and hard-of-hearing persons, and on the use of appropriate federal and state money and
RECOMMEND legislation affecting deaf, deaf-blind, and hard-of-hearing persons and legislation designed to improve their economic and social condition
COORDINATE its efforts with other state and local agencies serving deaf, deaf-blind, and hard-of-hearing persons.
MCDHH Duties
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
StatisticsMinnesota: Approximately 10% of our state’s population is deaf, deaf-blind and hard of hearing (CDC and US Census Bureau).
United States: 43 million Americans with disabilities; of those, 31 million have hearing loss (NIH and CDC).
1 out of 10 Americans have a hearing loss.1 in 4 Baby Boomers 1 in 3 people at age 65Rate of hearing loss is expected to nearly double in next 40 years!
FIGURE 1. Hearing loss population (1989-2004) in millions with projections through the year 2050 based on Marke Trak incidence of hearing loss applied to US Bureau of Census age population projections (The Hearing Review, July 2005)
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
New Communication Focus
Minnesota Commission of Deaf, Deaf-blind and Hard of Hearing Minnesotans (MCDHH)
December 15, 2008 MAC Commission Meeting
ADA / ACAA – May 13, 2009 implementation
Emergency Alert Devices
Upgrade Telecommunication TTY phones
Video Remote Interpreting (VRI)
Visual information systems (VIS)
Communication Plans / Training
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
New Communication Focus
Other Airports?
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Technology Tools
Emergency Notification
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Technology Tools
Visual Information SystemsVisual Information Systems2 Public Access Videophones (PAV)2 Public Access Videophones (PAV)
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Video Remote Interpreting
Partnered with Travelers Assistance
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information Systems
Challenge: to get the information from the MSP paging office to multiple locations with varied priorities with a minimum of keystrokes and additional work by paging staff.
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information Systems
Flight Information Display (FIDs) Interface:
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information SystemsCreate a “Black Box” to digitize, prioritize, and slice and dice pages
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information Systems
CNN Interface: Requested and Emergency Pages
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information Systems
JC DeCaux Interface: Requested and Emergency Pages
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information Systems
Live Website for all MSP pages*
3:00pm John Jones meet your party at baggage claim #3
3:01pm Wendy Williams please call your Mother
3:03pm Alan Anderson, please go to courtesy phone and dial 2
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
See for yourself! Demo project @
www.edcsolutions.com/msp
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Visual Information Systems
Future: Baggage Claim devices Future: Gate Information Displays (GIDs)
Future: Digital Display
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Guiding Philosophies on Visual Paging:
All requested pages and emergency notifications should be sent everywhere!
All regular pages should be available, but not necessarily distributed to all locations.
Consider terminal ambiance, partners in the effort and “visual clutter”
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Disability Issues Forum: 4/28/09 Communication & Training
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Broad MSP Team approach: Leverages Existing TechnologyFits within capital plans and budgetsBenefits all TravelersMSP named 2nd best large airport by JD Power due in part to “accessibility improvements”Partnership with Community Advocacy Groups
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Technology Tools
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010
Developing Partnerships with Advocacy Communities
MSP’s history of working with individuals, and those represented byMSP’s history of working with individuals, and those represented by
Community, State or National groups.Community, State or National groups.
When possible, utilize those with a broad following: example at MSP:
individual “well-known” community advocate for the Blind vs.
National Federation of the Blind (NFB)
Reach out to the community first if at all possible!
Partnering with Airline Disability Advisory groups can be a good option.
Feedback on expansion plans, security changes, other new initiatives.
Partnerships developed at this stage can be beneficial in other areas:
(ex. 2007 taxi driver refusal of service issue at MSP)
Steve Wareham:Dir. of MSP Operations
Technology Enhancements to Improve Airport Accessibility….at a reasonable
cost
Universal Access in Airports 2010
Open Doors Association / IATA
October 19, 2010