Unified Communications:

The State of the Industry

A Martin B. Isaksen Microsoft DoD CTO misaksen@microsoft.com

io-premises Capabilities

Agenda

Unified Communications

Interoperability

Security

Mobility

UC Business Case

Future

123456

Microsoft Confidential

Today’s Communication Challenges

1) Communication Overload

3) Distributed teams, partners, and

customers

4) High cost of separate siloed communications

2) Security and compliance

How your organization can survive and thrive today

Business Impact of Unified Communications

Decrease costsBy reducing travel, communications, and IT expenses

Improve business outcomesBy maximizing individual productivity, fostering team collaboration, and reducing time-to-close on projects and activities

>>

>>

Reduce Travel Expenses

Reduce Audio/Video Conferencing Charges

Lower Real Estate and Facility Costs

Lower Messaging Costs

Reduce Cost of Telephony Communications Systems

Decrease costs while providing increased productivity

Save

20–40%

Save

50–80%

Save

20–40%

Save

30–40%

Save

40–60%

Unified Communication requirements

1) IM/Presence – SIP and XMPP

8) Voice – Enterprise VoIP capabilities, IVR, Contact Center

2) Remote Access – ICE/NAT/TURNProtocols built in

3) Application Integration – IM/Presence UCAPI, AJAX, REST, JavaScript across email, collaboration, CRM/ERP

4) User Management – LDAP, AD

6) Web and Application Conferencing – Thick client, mobile, and Web client support

7) Video Conferencing – SIP H.264 conferencing and H.323 PRI/BRI gateways

5) Audio Conferencing – VoIP, TDM, and Mobile Conferencing

9) Unified Messaging – Email, Voicemail, and FAX in one inbox

Phone PC Tablet

Authentication

Administration

Storage

Compliance

Unified Inbox & Presence

AudioConferencing

E-mail andCalendaring

WebConferencing Telephony

VideoConferencing Voice Mail

InstantMessaging (IM)

Authentication

Administration

Storage

User ExperienceAuthentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Telephony andVoice Mail

InstantMessaging

E-mail andCalendaring

Unified Conferencing: Audio, Video,

Web

End-User Unified Communication Client Transformation

Microsoft Confidential

Unified Communication enables server consolidation

IM/Presence

Audio Conference

Web Conference

Video Conference

E-Mail &Unified Messaging

Separa

te m

anagem

ent &

experie

nce

E-M

ail

&U

nifi

ed M

ess

agin

g

Inst

ant

Mess

agin

g P

rese

nce

Vid

eo C

onfe

renci

ng

Common COTS hw/sw Platform and Management

Streamlined Experience

Sin

gle

Clie

nt a

nd S

erv

er

Enterprise Telephony

Ente

rpri

se

Tele

phony

Web C

onfe

renci

ng

Audio

Confe

renci

ng

HW

HW

HW

HW

HW

HW

To Unified Communication ServicesFrom Separate Legacy Servers

Microsoft Confidential

UC - State of Interoperability

• IM/Presence – XMPP

• Video – H.264 AVC/SVC

• Voice – SIP G.711 and G.722

• Web Conferencing – RFC 4582

Trunk Side Only* - No line side interop

Microsoft Confidential

UC - State of Security

• UC Media – SRTP AES 128/256 FIPS 140-2

• UC Signaling – TLS

• Public Key Infrastructure - X.509 trunk side

• Two Factor Authentication – CAC/SmartCard

• Session Border Controller (SBC) – SIP

Microsoft Confidential

UC - State of MobilityUser Access Experience

• UC on Wireless LAN Laptops

• UC on 3G/4G Laptops

• UC on Tablets

• UC on 3G/4G Phone (Voice/Video)

Microsoft Confidential

Unified Communication Benefits

• Reduce management Opex costs thru consolidation

• Reduce 3 year equipment costs thru unified devices

• Enable UC Mobility

• Enable Teleworking

• Streamline Operations

• Migrate at your on pace

Microsoft Confidential

UC – Sample Business CaseProductivity savings by deploying Instant Messaging

Number of Employees Hourly wage saved (based on average $20.00/hour user) 10 minutes = 1/6 hour

Working Days in Calendar Year

Total Savings based on productivity gain

1,000,000 $3.33 250 $832,500,000

VoIP Handset savings by deploying Software based Voice

Number of Employees $300 VoIP Handset - $50headset = $250 cost savings Total Savings based on productivity gain over 5 year

period

1,000,000 $250.00 $250,000,000 over 5 years

Microsoft Confidential

UC Costs – Where are the savings?

Operations and devices account for half of Voice Costs

Microsoft Confidential

UC Futures

• Private/Public/Hybrid UC Cloud

• UC Web-based HTML5

• UC Mobile Phone apps

• Integrated GPS location tracking

• IPv6

• UC Consumer based TV

• UC integrated into Social Media

Thank You