+Understanding

Generational

Differencesin the Healthcare Workplace

SC HFMA

2016

Fall Conference

+

Baby Boomers vs Millennials

Patty Gentile Abby Birch

+

Taking Notes

vs

+

Feedback

vs

+

Recognition

vs

+

Dress Code

v

s

+

Social Media

vs

+Communication

vs

+Effective Communication

Source: http://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf

Generation Preferred Communication Style

The Silent Gen/WWII Gen Memos, letters, and personal notes

Baby Boomers Phone calls, personal interaction

Gen X Voice mail, email

Gen Y /Millennials Text messages, instant messages,

social media, emails, blogs, multi

media

+

Flexibility

vs4:59pm

+

Work / Life Balance

vs

+

“People resemble their

times more than they

resemble their parents.”

—Arab proverb

+

GI Generation

Ages

92 and

Over

+

The Silent

Generation

Ages

74 - 91

+

Baby

Boomers

Ages

51 - 73

+

Generation X

Ages

37-51

+

Millennials

(Generation Y)

Ages

16 - 36

+

Generation Z

Ages

1 - 16

+

The changing

timeline to

AdulthoodFive milestones traditionally reached

before age 30

+

196077% of women

65% of men

+

201013% of women

10% of men

+ The new American Dream

Gen Z

Gen Y /

Millennials

Gen X

Baby Boomers

Silent Gen

GI Gen

Reference: https://www.linkedin.com/pulse/millennials-maslows-hierarchy-needs-matthew-larsen-morava?articleId=7616372244435276622

+

“Generational attitudes have a

strong influence on the perceptions

of people in the workplace…

Understanding generational likes and dislikes will help recruit, train, retain

and motivate workers as well as

attract and persuade consumers.”

Source: http://digitalcommons.salve.edu/cgi/viewcontent.cgi?article=1018&context=fac_staff_pub

Generational Perceptions - Workers and Consumers Arlene Nicholas Salve Regina University

+Shifting Perceptions

Figure 2: Workplace comparison, Source: Smith, 2008

Traditional Workplace New Generation Workplace

Security from the institution Security from within

Promotions based on longevity Promotions based on

Performance

Loyalty to the organization Loyalty to the team

Wait to be told what to do Challenge authority

Respect based on Title/Position You must earn respect

+

Millennials

will make up 75%

of the global workforce

by 2025…

Source: http://business.time.com/2012/03/29/millennials-vs-baby-boomers-who-would-you-rather-hire/#ixzz1uyNaE9bw

+ Managing Millennials

Set clear expectations upfront

Create a work environment that enables accelerated learning

provide regular feedback regarding performance and opportunity to grow

Pair them with more seasoned mentor

Provide job flexibility and sense of mission

being cynical and sarcastic

treat them as if they are too

young to be valuable

are threatened by their

technical savvy

are condescending

are inconsistent and

disorganized

#winning #epicfail

Source: http://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf

The most successful companies

will learn to harness their potential

+

Questions?

+

Thank you

Patty Gentile

pcgentile1030@gmail.com

Physical address to

Send mail (LOL)

Abby Birch

FB: Abby Birch

Zwaga

Twitter & IG:

@abzwaga

abirch@apallc.com

+ Generational Perceptions on Workplace Situations

Note. Adapted from “A Multigenerational Perspective on Employee Communication,” by P. Quinn, 2010, Risk Management, 57(1), p. 34.