Post on 13-Jan-2017
UGC and Millennials: A Modern Day Love StoryJames Perrin, Head of Content & Social Media
The rise of UGCHow are Millennials transforming content?
Millennials the connected generation- 2.5 million pieces of content on Facebook
- 350,000 tweets
- 300 hours of YouTube videoSource: Viacom
Millennials purchasing power
2.5 billion 137
75% Of the UKs workforce by 2020Contribute to an estimated Billion in spending power
Billion millennials worldwide
Source: Viacom
For Millennials UGC is
35% more memorable than traditional media 50% more trusted than traditional media
Source: IPSOS
20% more influential when it comes to purchasing
Millennials love UGC
Millennials spend
Source: IPSOS
per day with media created by their peers.
5 hours
Millennials love UGC
Source: IPSOS
check social networks at least once per day
71%
Why UGC?What makes UGC so appealing to Millennials?
Maybe theyre born with it
Millennials grew up with the internet. This comfort with social media means they are good at self-promotion and
fostering connections through online media.
TechTarget
Easier than ever
UGC is more accessible than ever before
Trusted
Peer reviews are as trusted as professional recommendations.
Source: IPSOS
More influential than celebrities
68%of Millennials are unfazed by celebrity endorsements
Source: Millennial Central
Their voice:Their wayTaking advantage of UGC to engage Millennials
The Evolution of Content
WikisQ and A sites Blogs
Video ReviewsCompetitions
Social Media
Photos
Forms of UGC
Example: Starbucks
Starbucks earned publicity and proved that they strongly value customer feedback
Example: Burberry
Sales surged 50% Y-O-Y following launch of site
Example: Coca-Cola
Increase in US sales2%
WikisQ and A sites Blogs
Video ReviewsCompetitions
Social Media
Photos
Forms of UGC
of ecommerce shoppers prefer authentic photos from customers over professional photos.
77%Source: Yotpo
The power of picture reviews
Videos are shared
1,200xMore than text and links combined
Source: Simply Measured
The power of video reviews
The power of video reviews
Video now appears in 70% of the top 100 search results listings
Source: Kiss Metrics
The power of video reviews
85%more likely to buy a product,after watching a video
Source: StoryBox
Online shoppers are:
Bring experiences to life!
Bring experiences to life!
Going viral
Source: JukinVideo
Going viral
Source: JukinVideo
Chewbacca Mom Candace Payne
136 million views in 3 days
Sold out on Amazon, Walmart, Toys R Us and many more
Now selling for $300 on EBay!
Wrapping up
Takeaways
Millennials find UGC more trustworthy, and more memorable than other forms of media
UGC is increasingly more available to create, view and share
Businesses can take advantage and let customers do their content marketing for them!
Bring reviews to life!
Bring reviews to life!
James Perrin, Head of Content & Social
James.Perrin@Feefo.com
UGC and Millennials: A Modern Day Love StoryThe rise of UGCMillennials the connected generationMillennials purchasing powerFor Millennials UGC isMillennials love UGCMillennials love UGCWhy UGC?Maybe theyre born with itEasier than everSlide Number 11TrustedMore influential than celebritiesTheir voice:Their wayThe Evolution of ContentForms of UGCExample: StarbucksExample: BurberryExample: Coca-ColaForms of UGCSlide Number 21Slide Number 22The power of video reviewsThe power of video reviewsBring experiences to life!Bring experiences to life!Going viralGoing viralChewbaccaMom Candace PayneWrapping upTakeawaysBring reviews to life!Bring reviews to life!Slide Number 34