Twitter for business: Why it's not about what Stephen Fry has for breakfast

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Twitter is an internet phenomenon. What started as a simple way for individuals to keep in touch with friends and family is now a powerful tool allowing businesses to interact and engage with new and existing customers. In this presentation, BusinessZone.co.uk editor Dan Martin uses real examples to dispel the myth that Twitter is all about celebrity tittle-tattle and show how companies of all shapes and sizes can use the social network to market products and services, manage brand reputation, improve customer relations and build a strong community of brand advocates.

Transcript of Twitter for business: Why it's not about what Stephen Fry has for breakfast

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Twitter for businessWhy it’s not about what Stephen Fry has for breakfast

Technology for Marketing and Advertising23 February 2010

interactive community publishingWho am I?

Editor of BusinessZone.co.uk, website for entrepreneurs

Administrator of UKBusinessForums.co.uk

Part of Sift Media, digital publisher founded in 1997

Publisher of 11 B2B and public sector community websites

Audience of 600,000 business professionals

10th most influential political blogger on Twitter

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Fry up?

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Sales up?

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Then…

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Now…

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Respond

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Customer service

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Be tweeter friendly

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Liberty Market

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Lessons learned

interactive community publishingA brand built on Twitter

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The hash tag

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#GritForBristol

interactive community publishingEasy PR

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Broadcast live

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But be careful…

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1. Smart registration

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2. Make friends & influence people

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3. Promotion, promotion, promotion

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4. Questions and answers

interactive community publishing5. Tweet-up!

www.twtvite.com

interactive community publishing6. Are your ears burning?

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7. Be human

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8. Cut through the noise

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Get in touch

www.twitter.com/Dan_Martin

dan.martin@businesszone.co.uk

www.linkedin.com/in/danmartin2008