Post on 30-Jun-2015
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Complaints Processes
Mitch Smith,Student Complaints OfficerThe University of Northampton
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• Collaborative Operator processing of student complaints– Understanding the CO approved complaints policy– Clarifying the complaints procedure to students– Processing complaints made by students– Seeking guidance on policies and processes which govern complaints
procedures– Reporting unresolved complaints to appropriate UoN staff
Complaints Process – Managing the complaints processes
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Student Complaints workflow
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