TRUST ME!YES / NO / MAYBE?

Günther Kainz | Competence Center for Nonprofit Organizationsand Social Entrepreneurship |

Agenda

(1) What do you trust in?

(2) Who wants to be a trust millionaire?

(3) What are the foundations of trust?

(4) How trust can be measured?

(5) What are recipes for trust?

What do you trust in?

Trust can be defined with …

A: Firm belief in the reliability,

truth, ability, or strength of

someone or something

B: One party (trustor) is not

willing to rely on the actions of

another party (trustee)

C: Having no faith or to have

doubtful expectation of someone

or something

D: Arrangement in which one's

property or money is illegally

held or managed by someone

50:50 100 %

80 %

60 %

40 %

25 %

10 %

0 %

Quiz 1/3

What term/s is/are contrary to trust?

A: Confidence B: Faith

C: Unsureness D: No hope

50:50 100 %

80 %

60 %

40 %

25 %

10 %

0 %

Quiz 2/3

Enablers or “drivers” of trust are …

A: Fairness / Unselfishness B: Openness / Respect

C: Compassion / Empathy D: Supportiveness / Courage

50:50 100 %

80 %

60 %

40 %

25 %

10 %

0 %

Quiz 3/3

What are foundations of trust?

Trust and Trustworthiness

Integrity Competence Benevolence

Trustor

Place trust?

Trustee

Keep trust?

How trust can be measured?

Trust is good, control is better!

Control is good, trust is better!

Step 1: A decides howmuch to give to B

Step 2: The positiveamount is tripledduring the handover!

How muchshould I return

to A?

How much of10 € I shouldhandover to

B?

Step 3: B decides how much return to A

A B

trust

trustworthiness

Trust - Investment Game• Egoistic-orientated: A takes everything, B receives

nothing

• Pro-social-orientated: A gives B everything (10 €), for B the money is tripled (30 €) and B returns A the half (15 €) 2. …times 3 results

in 30 €. Then wesplit 50:50!

A

A

B

B

1. I keep the10 €!

2. In this case I receive nothing!

1. I give the10€!

What are recipes of trust?

Attitude Competence Behavior

Appreciation Honesty Reliability Loyalty Fairness Humility …

Expertise Know-how Risk tolerance Big picture Mediator Bridge builder …

For whatever seed a man puts in,that will he get back as grain

Galatian 6:7

TRUST ME!YES / NO / MAYBE?

Günther Kainz | Competence Center for Nonprofit Organizationsand Social Entrepreneurship |