Troubleshooting Tips and Tricks

Derick LarsonKinetic Data

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Agenda Who am I? How to contact support Kinetic Task Installations Kinetic Request/Kinetic Survey

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Questions?

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Who Am I? Derick Larson derick.larson@kineticdata.com 651-556-0926 Responsible for Support, Training, and Documentation

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How to Contact Support support@kineticdata.com

651-556-1020 8AM to 5PM Central Time - Monday through Friday Community site and forums

community.kineticdata.com

support.kineticdata.com

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Kinetic TaskLog filesExceptionsTask Manager ConsoleEcho/Deferred Nodes

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Log Files Where are they?

Task Engine tab & Logging tab – Task Administrator panel

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Kinetic Logs What do they show?

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Exceptions What can cause an exception

Errors from the handler

Errors from the connectors

Errors from the submitted answers/base/results values

Where are they recorded Can they be “handled”

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Exceptions - Examples

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Exceptions - Examples Connector Exception

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Exceptions - Examples Answer/Data Set Exception

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Echo Nodes Great way to show values for troubleshooting during the

construction of a task tree.

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Deferred Node Stop your Task Tree in process – check results

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Retry Handlers and Connectors Depends on where the error is Must add notes Watch for errors farther down the tree

Messaging

Emails

Lookups

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Installation Issues Running the installer

Remedy Options

Tomcat Options

Sharing files– jar/dll/so/candy (hah!) Common error messages

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Running the Installer Remedy Issues

Access

Memory Issues – Install Delays

Known Errors – Task Engine

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Running the Installer – cont. Tomcat

What our installer does

Environment issues – (Windows Server 2008)

But I have my own tomcat

When you can’t use our tomcat

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Sharing Jar files What jar files? When do I have to share?

The best option is not sharing

Where do they come from? Why don’t you use the 64bit API?

Kinetic Calendar and Kinetic Schedule do

Kinetic Survey and Kinetic Request coming soon

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Jar Files – cont. Where do they go – tomcat_home\shared\lib

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Locating Library Files What are library files (dll/so/a)?

Where should they go? Where do I get them? How do I tell my web server where they are?

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Common Installation Errors Unsatisfied Link/No Class Def Found

Too many jar files

Just the 70 jar files

Location of the jar files

Can’t locate the library files Path settings

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Kinetic Request/Kinetic Survey

LogsCommon IssuesBrowsers

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Kinetic Request/Kinetic Survey

Logs Available through the Web Admin Console – logging tab

Download or view last 200 entries

Task Manager tab has access to old (pre v5) engine logs

Older logs on the web server - /webapps/kinetic/logs

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Kinetic Request/Kinetic Survey

Common Issues – Events Object Not found errors – Copy Existing Elements

Syntax errors

Common Issues – Styles Available tools

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Kinetic Request/Kinetic Survey

Browsers Testing – Litmus

Test groups – List Manager

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Litmus Example Example of Litmus Results

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Performance Troubleshooting New feature coming in 5.1

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Questions?(really)

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Thank You!Derick Larson

derick.larson@kineticdata.com

651-556-0926