Post on 01-Jan-2016
description
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Troubleshooting and maintaining a PC
Unit objectives Identify tools and software that make
up a troubleshooter’s toolkit Perform preventive maintenance on
computer equipment
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Topic A
Topic A: Tools and software Topic B: Preventive hardware
maintenance
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Gathering information
Customer environment Symptoms and error codes Situation when problem occurred
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Hardware or software problem?
Hardware– Configuration– Intermittent– Prior to POST finishing
Software– Configuration– After POST finishes
Check– Documentation– Web sites– Computer settings
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Hardware toolkit
Screwdrivers Pliers, tweezers, IC puller 3-prong grabber Flashlight Antistatic bags and containers Wrist strap and static mats Humidity control devices
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Hardware toolkit
Screwdrivers, pliers
Soldering iron Wire stripper
Digital multimeter
Grabber, tweezer
Wrist strap
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Optional tools
Multimeter Nut driver Wire stripper Crimper Soldering iron
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Multimeters, soldering iron
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Activity A-1
Identifying common toolkit components
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Software toolkit
Diagnostic software Virus protection software Boot disk Common drivers disk Operating system CD Common problems searchable CD
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CD binder
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Activity A-2
Identifying software tools for troubleshooters
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Topic B
Topic A: Tools and software Topic B: Preventive hardware
maintenance
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Preventive measures
Complete on a schedule Ventilation Dust Moisture Verify UPS and surge protectors
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Activity B-1
Performing preventive maintenance tasks
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Cleaning computer equipment
Wear latex or other synthetic gloves Liquid cleaning compounds Cleaning contacts and connections Non-static vacuums Cleaning monitors, keyboards, mice
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Activity B-2
Cleaning computer equipment
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Unit summary
Identified tools and software that make up a troubleshooter’s toolkit
Performed preventive maintenance on computer equipment