vTHEMATIC DIGITAL FUNDS & CIVIC TECHCivic Tech Toronto, February 2017

Tris Lumley, Director of Innovation & Development, NPC @trisml

What can we learn from civic tech about investing in tech in thematic areas of social sector?

JUSTICE DATA LAB: 4 +VE TO 1 –VE RESULTS

http://www.thinknpc.org/our-work/projects/data-labs/

28 +ve results7 -ve results

DO NO HARM!

5

THE DIGITAL SPECTRUM

• Access & inclusion

• Skills (service users)

• Skills (organisations)

• Projects & products

• Transformation

• Sector transformation(built on user-centred design)

  • Convenience and choice• Connectivity• Access to information• Access to services

Individuals

       

 

   • External communication• Efficiency of internal processes• Connection to clients and stakeholders• Information and business analytics

Organisations

      

       

       

       

                   

             

   

  

  

   

    

  

• Integrated services• Pooling resources• Transformative scale• Collective efficiencies

Sectors

6

Information

A local food bank advertises

its services

Identification

A GP refers a person in crisis to the food bank

Advice

The food bank learns that the

person is experiencing

rent arrears due to benefit

sanctions and connects the

person to their local advice

bureau

Solution

Now aware of what has led to these sanctions,

the person approaches their local

authority to resolve the

issue

Ongoing support

An employment

social enterprise

helps to find the person

sustainable work to avoid crisis in the

future

FOCUSING ON THE USERMapping user journeys

7

Ongoing supportSolution

Food bank GP Advice bureau Local authority Employment social

enterprise

FOCUSING ON THE USERPrioritising tech opportunities

Identification AdviceInformation Identification AdviceInformation

CAN WE SHIFT THE POWER DYNAMICS?

Org

Funders & Investors

Customers & Service Users

TOWARDS A MARKET FOR IMPACT

Org

Funders & Investors

Customers & Service Users

User Voice Market-basedapproaches

Collaborationvehicles

Invest, Adapt, Innovate

Invest in promising solutions Adapt existing solutions Innovate in gaps

User-centred User journey mapping Tech landscape mapping Priorities for tech to transform

Sector focusNetwork of social organisations Collaborative governance Open source

Pooled fundPhilanthropists & Foundations Businesses & Government Social investors

Focused funds for digital transformationDIGITAL FUNDS

What can we learn from civic tech about investing in tech in thematic areas of social sector?

vTHANK YOUKeep in touch:

@trisml tris.lumley@thinknpc.org@NPCthinks #NPCdigi