Transit 101 Deployment

B. Moore/H. HoneggerT-FLEx WorkshopAugust 19, 2002

Transit 101:

What do we have? How good is it and how do we

make it better? How do we promote its use? Who will help create more

modules?

Done or In Process: Eleven Modules

Benefits & History of Transit

Bus & Rail Operations KPIs Procurement Funding Fare Policies Paratransit Regulatory Environment

Investments Capital Projects Risk Management

‘01

‘02

In Process

How does it Rate?

Indicators Performance

Usage? How many? Who?

2001-23 users, 9 agencies 2002–13 users, 8 agencies Mixed new and not-new

New material? 2002: 3 new modules 3 in process

Member involvement Who’s contributing?

2001: 4 agencies 2002: 5 agencies

Missing Criterion: Course Quality

Did you like it and were you satisfied with it?

Did it help you learn? Did it help you do your

job? Did it (possibly) help

reduce employee orientation cost or improve retention?

Course Quality - Did you like it--were you satisfied with it?

If you did, it most likely had:

Clear navigation; ability to start and stop

No slow-loading images or software No broken links

Course Quality-Did the course help you learn?

If so, it most likely had:

Text not too dense, relevant images Plenty of practice opportunity

• Variety of questions• Challenging but doable• Related to what you were supposed to learn• Clear constructive feedback (right answers)

Course Quality – Did the course help you do your job better?

If so, it most likely:

Answered an immediate need for you, a co-worker, or an associate

Allowed you some control over what you learned and when

Course Quality – Did the course help improve cost, retention, or productivity?

If so, it most likely:

Cost you very little in employee downtime

Was attractive to more than one person Didn’t overburden employees with

extra tasks or responsibilities

It’s Time to Measure T101

Questions 1 and 2: We can ask for this feedback after each

module: Was the course satisfying? Did you like it? Did the course features help you learn?

Questions 3 and 4: Ask members who took courses in ‘01 and ‘02:

Did the course help you with your job? Did orientation cost, retention, or productivity

improve?

It’s Time to Promote T101 Word of mouth Links from internal web sites E-mail notifications Promos in employee newsletters Laminated reference cards Include T101 in regular training

department ads/info

www.transit101.com

Volunteers?

DONE Benefits & History of

Transit Bus & Rail Operations KPIs Procurement Funding Fare Policies Paratransit Regulatory

Environment Investments Capital Projects Risk Management

TO DO Customer Service Maintenance Scheduling and

Dispatching Service Planning Grants Management Workforce

Representation Regional and Urban

Planning ??