TRANSFORMING STRESS TRANSFORMING STRESS INTO HIGH PERFORMANCEINTO HIGH PERFORMANCE

Presented by: Dr. Maynard Brusman

© Copyright 2010 Working Resources

Our Goals for TodayOur Goals for Today

l Take action to implement 3 new and powerful ideas.

l Assess individual patterns of job stress.l Demonstrate an effective method to manage

job stress.l Develop organizational stress solutions.

What You Will Learn TodayWhat You Will Learn Today

l How to manage job stressl Systemic organizational stress interventions

Stress ManagementStress ManagementSelfSelf--assessmentassessment

l Three minute stress quizl Participants share stress concerns

What Is Stress?What Is Stress?

l Stress is a reaction to some type of pressure, either from an external source or self-imposed, which prompts psychological and physiological changes of an undesirable nature.

Living The StressLiving The Stress--free Lifefree Life

Just remember, it is possible to avoid stressin your everyday life. There are only threeareas you need to steer clear of:

1. Work2. Home3. Every place in between

Health, Stress and Health, Stress and Personal StylePersonal Style

“Stress-related psychological and physiological disorders have become the number one social and health problem of the last decade. Stress-induced disorders have long since replaced epidemics and infectious disease as the major medical problem of the post-industrial nations…

Most standard medical textbooks attribute anywhere From 50 to 80 percent of all disease topsychosomatic or stress-related origins.”(Pelletier, 1977, pp. 6-7)

The Fight Or Flight ResponseThe Fight Or Flight Response

l Pulse and heartbeat quickenl Pupils dilatel Perspiration increasesl Digestion and reproduction stopsl Immune system shuts down

Diseases Caused or Diseases Caused or Exacerbated By StressExacerbated By Stress

l Cardiac problemsl High blood pressurel Ulcersl Irritable bowel syndromel Allergiesl Immune system disorders

Performance CurvePerformance Curve

l Under loadl Optimal performancel Over load

The Predictable Sequence of The Predictable Sequence of StressStress

l A. Eventl B. Thoughtsl C. Behavior and Emotions

Core BeliefsCore Beliefs

lMaking mistakes is terrible.l Every problem has a perfect solution.l Everything is within my control.l I can’t change the way I think.l People should think like me.l There isn’t enough time.

Changing Your SelfChanging Your Self--talktalk

l Describe the eventl Describe your thoughtsl Rethink the situation

Emotional IntelligenceEmotional Intelligence

l The ability to send, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, trust, creativity, and influence.

Emotional Intelligence at WorkEmotional Intelligence at Work

l Self-awarenessl Self-regulationlMotivationl Empathyl Social skill

EQ Not IQEQ Not IQ

l Ability to motivate peoplel Resilience to perform under pressurel Trust to build team relationshipsl Vision to create the futurel EQ is a learned skilll EQ company innovates products and

services

Learned Optimism at WorkLearned Optimism at Work

l Stress-resistant people share an optimistic “explanatory style.”

l Change your internal dialogue at work.l Troubles are temporary rather than

permanent, and specific rather than universal.

l Credit themselves when things go right, while externalizing their failures.

The Four “C’s”of The Four “C’s”of Stress HardinessStress Hardiness

l Controll Challengel Commitmentl Connection

Change Resiliency At WorkChange Resiliency At Work

l High self-esteeml Sharp perspectivel Orientation toward success, not perfectionl Reliance on strengthsl Life-long learning

Personal Power GridPersonal Power Grid

Quadrant Approach To Time Quadrant Approach To Time ManagementManagement

Burnout or StressBurnout or Stress

Definition of BurnoutDefinition of Burnout

l Burnout occurs after prolonged periods of high stress. The inability to gain control causes employees to feel an inability to cope with high demands on the job. Burnout is characterized by feelings of hopelessness, overwhelm, thoughts of leaving and withdrawing from work. Burned out workers feel demoralized, and work loses meaning for them.

Burnout?Burnout?

l The current crisisl How you experience burnoutlWhat causes burnout?l Preventing burnout and building

engagementl Promoting human values

Burnout Affects ProductivityBurnout Affects Productivity

l Signs of Burnout

l Depersonalizationl Emotional exhaustionl Reduced sense of accomplishmentl Lost energy, enthusiasm and meaningl Fear of failure l Insomnia

Roots of BurnoutRoots of Burnout

l Burnout is more directly related to the work group environment than the individuals coping skills or personality.

l Interventions need to focus on burned out work groups rather than burned out individuals.

Who’s at Risk for Burnout?Who’s at Risk for Burnout?

l Regular Contact with Peoplel Toxic Job SituationslMediator Positionsl New Professionals

Stress And The WorkplaceStress And The Workplace

lWorld Health Organization calls job stress a “world-wide epidemic.”

l United Nations refers to job stress as “the twentieth century disease.”

l Job distress costs American business $200 billion dollars per year as assessed by absenteeism., Lowered productivity, compensation claims and medical expenses.

Job StressJob Stress

l High level of job demandsl Little control over one’s work

The 3 Keys To EmpowermentThe 3 Keys To Empowerment

l Share information with everyonel Create autonomy through boundariesl Teams become the hierarchy

Built To LastBuilt To LastWorkplace CultureWorkplace Culture

l Hire and retain talented peoplel Enlightened leadershiplMaster changel Involve people in decisionsl Encourage creativity and innovationl Teamwork

Built To LastBuilt To LastWorkplace CultureWorkplace Culture

l Integrate work and personal lifel Job redesignl Purpose and meaninglMulti-Source 360-degree feedbackl Coaching and mentoringl The power of respect and trust

Golden Rules of Golden Rules of Stress ManagementStress Management

l Don’t sweat the small stuffl It’s all small stuff

Resources in Your HandoutResources in Your Handout

l “Transforming stress into high performance for leaders” article

lMSNBC “get job stress under control” article

l “Learning to cope with stress” newsletterl Quick relax/refresher cardl Stress management references

Brief Relax/RefresherBrief Relax/Refresher

l One minute relaxation exercise

Dr. Maynard Dr. Maynard BrusmanBrusmanConsulting Psychologist & Executive CoachConsulting Psychologist & Executive Coach

Working Resources P .O. Box 471525 San Francisco, California

94147 Tel: 415-546-1252E-mail: mbrusman@workingresources.comWeb Site: http://www.workingresources.comSubscribe to Working Resources Newsletter:http://www.workingresources.comVisit Maynard's Blog:http://www.workingresourcesblog.com