Post on 15-Apr-2017
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Blockbuster went from 60,000 employees to
0 in 5 years
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3 mega-forces will change our talent landscape in 2 significant ways
Disruptive Technology Mobility, Advanced Robotics, Analytics
Big Data Analytics Micro tracking
Natural Language Programming
Millennial Workforce Social Trading ‘security’ for
flexibility
Talent Supply Chain Will become DISAGGREGATED,
NON-LINEAR, ON DEMAND
Employees Will Shift From Being An “Aggregation” To
MICRO TARGETED CONSUMERS
1 2
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Talent supply Chain will become dis-aggregated, non linear, on demand … high degree of automation
driven by Digital
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Employees will shift from being a largely (faceless) “aggregation” to a micro-targeted “consumer” … driven by Big Data Analytics
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The digital revolution is being slowed down by legacy processes and technology…
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Simplify, Standardize, Consolidate … footprint across Finance & HR functions
One GenpactOne
Process
One Policy
One Technology
One Reporting
▪ Globally uniform processes ▪ Shared Services Centers ▪ Leaner & global Chart of
Accounts (COA) ▪ Enterprise wide standards for critical Finance policies and HR policies
▪ Consolidation of ERP system ▪ Application rationalization ▪ Cloud adoption
▪ Common prioritized data masters
▪ Automated reports from BI; aim to enable self service reporting
Key Benefits▪15% Reduction in hiring Turnaround Time ▪40% Application Rationalization ▪ Capture of cost, resources & revenue at the desired level of granularity ▪Consistent & faster Stat. and Management reporting
▪ 25% Productivity Increase: Finance & HR ▪ 5 days Reduction in DSO ▪ 8 days Reduction in period end closing time ▪ 8% Reduction in Revenue dilution
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As ‘employees’ shift to ‘consumers’ apply ‘design thinking’ to individualize every ‘moment of truth’
Design Principles to Deliver Consumer Grade User
Experience Analytics beyond ERP
User Centric Design
Speed vs. Scale
Cloud is Step 1
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Example: Floor Management through Double Robotics for User Controlled Live Feed of Floor…Mobile access/control
• iPad on Wheels for remote monitoring & live Cam
• Remotely controlled & transmits thru WiFi • Self-balancing base on wheels.
Multiple ingenuous uses
• Virtual Floor Walks • Virtual presence at meeting • Showcasing Operations floor to the clients • Remote Interactions with teams • Pre Hire Orientation
iPad
Self Balancing Wheels
Blue Tooth
WiFi
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Example : predictive analytics for employee retention Earlier • Attrition analysis was based on basic employee demographics – tenure, Education, Shift, R&R etc. • Basic HR / People Practices were universally applicable • Attrition Risk Assessment (EWS) effectiveness was dependent on Supervisor effectiveness
In the Future… • We can track engagement levels dynamically for every employee based on exponentially more data
elements… 90% prediction accuracy vs 70% for manual assessment • Drive customized engagement initiatives…cafeteria approach vs. fixed policies
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Adopted cloud based tools for
goals & appraisals
1st Company in India to partner
with SAP Success Factors
in 2009
Global rollout across 14
countries, 40K employees, 8
languages
Our Performance Management transformation journey that started 7 years ago…
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- Goals on paper - GE legacy PMS
tool
Partnered with Success Factors –
moved to cloud
Standardization & simplification of appraisal forms
Introduced Performance Mgmt. on ERP
2009
2007
2004 - 05
2009
2012
2015
2016
2013
- Introduced Employee feedback survey
- Introduced project based
evaluation &
- Succession tracking
And the journey continues…
- iPerform Feedback App
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Genpact HR - IT partnership has been terrific … valuable learnings on how to deliver exceptional results
1. “Everyone needs to learn Lean Digital ( Technology)” – can’t remain HR or Finance domain only
2. “Tech Leaders must understand process” and be comfortable diving deep for solutions 3. Need IT pros with a strong point of view and the guts to say it – loudly & clearly
4. “Experts must behave like experts”… ever heard a surgeon asking a patient where to start cutting?
5. Things will go wrong – Murphy at work – must learn and move on – IT ain’t perfect – even the space shuttle blew up twice!
6. Bad news first – in English and very clear on impact – don’t pussyfoot it ! 7. User is the king – Design thinking critical – else your software will get canned or worse
8. Find out the right question to ask – Technology has solutions to everything (almost ☺ )