Transforming ICT into ICT A change in focus for CIOs

CIO Summit Perth 17 May 2016 Stuart Gibbon Executive Director, ICT Strategy & Delivery Office of the Government Chief Information Officer

Delivery Layer

Governance Layer

CONTEXT

Delivery Controls

Roadmap

Initiatives

Key Principles

Core

Capabilities

Strategic Goals

Outcomes

/ Benefits

Government Strategic ICT Vision

Community Business Public Sector

Digital WA: State Government ICT Strategy 2016 - 2020

Delivery Layer

Governance Layer

CONTEXT

Delivery Controls

Roadmap

Initiatives

Key Principles

Core

Capabilities

Strategic Goals

Outcomes

/ Benefits

Government Strategic ICT Vision

Community Business Public Sector

Digital WA: State Government ICT Strategy 2016 - 2020

CONTEXT

Key Principles

CONTEXT

Shape public sector culture for effective decisions about technology to support service delivery…

• INNOVATE by looking for better ways to use technology to deliver public services

• COLLABORATE by actively working together to deliver consistent, integrated public services

• TRANSFORM by ongoing adoption of improved systems or practices that demonstrate value

Key Principles

CONTEXT

INNOVATE

COLLABORATE

TRANSFORM

I

C

T

ICT

PROBLEM

ICT – the responsibility of the CIO

Becoming more and more important Critical to nearly all parts of business success Underpins “digital transformation” No longer serves the business, is no longer part of the

business, ICT now IS the business CIO is central to driving successful business and digital

transformation across the enterprise.

PROBLEM

ICT – the responsibility of the CIO … or is it?

55 – 100%* of CIOs think they are the primary digital change agent within their organisation.

9 – 40%* of CEOs think their CIO is the primary digital change agent within their organisation.

* Based on various surveys and reports fro 2014 to 2016 from Gartner, Pricewaterhouse Coopers, Deloitte, Forbes, etc.

PROBLEM

Tale as old as time…

PROBLEM

What the...?

Etymology

Information

Communications

Technology

(Lat.) teaching of the mind

(Lat.) to share, to bring together

(Gre.) the speaking of a craft, systematic treatment of a skill

Bringing people together to tell them how awesome our skills are.

ICT?

Current State

…but that’s what we do!

Transition

Information

Communications

Technology

Innovation

Collaboration

Transformation

Innovation

Collaboration

Transformation

Etymology

(Lat.) introduce the new

(Lat.) to work together

(Lat.) to change the nature or form of a thing

Working together to introduce new ideas that change what we do.

ICT?

Future State(s)

…turn and face the strange, ch-ch-changes…

Contrast

Traditional CIO • ICT = Information and Communications

Technology • Supporting the business • Efficiency, scale and speed • Data and information • Esoteric and specialist knowledge • etc.

Transformational CIO • ICT = Innovation, Collaboration and

Transformation • Driving the business • Differentiate and personalise • Analytics and intelligence • Helping peers to understand • etc.

Communication

Traditional CIO CIO: We need to increase network bandwidth, introduce QoS and look into WAN acceleration to reduce latency and improve application response times for end users. CEO: Blah blah money, blah blah cost, blah blah making my head hurt!

Transformational CIO CIO: We need to make sure our staff spend less time working and waiting on our computer systems, and more time actually dealing with customers, in line with our business strategy. CEO: I will get value from something I can understand and that I’m driving.

Translation

The right language leads to understanding

Career

% of Time

Focus Task Tactics Strategy

Worker

Supervisor Manager

Leader

Skills Technical “Hard”

Relational “Soft”

Career

Challenge

• I’ve tried it before, and it didn’t work! • I have no access to CEO or other Executives. • CEO doesn’t want me to provide advice. • Don’t have skills / training / experience. • Have to keep the lights on first. • What if I fail?

Common objections…

Challenge

I have failed over and over again in my life, and that is why I succeed.

Change

Public Sector • Government ICT Strategy demanding change • Focusing on ICT and business leaders • Support at the highest levels of government

Private Sector • Difficult economic environment creates opportunity • Government can act as a leader and driver of change • Digital disruption is currently “in”

Transforming ICT into ICT A change in focus for CIOs

The time for change… …is now.

Transforming ICT into ICT A change in focus for CIOs

CIO Summit Perth 17 May 2016 Stuart Gibbon Executive Director, ICT Strategy & Delivery Office of the Government Chief Information Officer