Post on 23-Feb-2016
description
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Transformational Local IT Services providerDriven by Passion & Empowered Employees
Introduction
Solution Champ (Security) DQ
Channels
Top Solution Provider
DQ Channels
Honoree – Channel World Premier 100
Best Under a Billion Forbes
Best Managed Service Provider
CRN
Best Service Provider
DQ Channels
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Allied Digital – Who We Are
Born in 1984 with IT Infrastructure DNA
Over 3,500+ Skilled, Certified & Passionate IT Professionals
Operate 190 Locations, 35 Countries Across the Globe
One-Stop Business Partner for Enterprise & Business IT
ITIL / ITSM Certified Service Delivery Processes, Framework, Tools and Technologies
Revenues over USD $200M YOY EBITDA Growth of 50% EPS and Revenue Growth of More
Than 25% 110,000+ Sq. Feet Delivery
Facilities (2) in CA, USA; More in India
ISO 20000-1:2005; ISO 27001 : 2005 Certified Development Center, NOC & SOC
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Solution Champ (Security) DQ Channels
Top Solution Provider DQ Channels
Honoree – Channel World Premier 100
Best Under a Billion Forbes
Best Managed Service Provider
CRN
Best Service Provider
DQ Channels
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Technology Partners
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
10 Reasons Why Allied Digital - Benefits
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1. Entered into US market through an acquisition of US Services company – Sensitive to local culture – Less than 2% H1 Visa holders or landed resources
2. Infrastructure Services is our DNA and we are very easy to work with3. Matured & DR enabled Global delivery centers in (1) Gardena, CA USA (2)
Rancho CA USA (3) Mumbai India & (4) Pune India4. Small enough to care and big enough to deliver – we cater to 10 of the F100s5. Field Support Services ability across the globe6. Designated Hyper-care team for crisis management7. Strength in technology ; services driven approach and empowered
employees8. Transparency and Flexibility in engagements9. Very creative, innovative and localized HR practices10.In-house developed Industry standard Tools platform (ADiTaaS)
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
IT Operations Tools Platform End User Compute Services Infrastructure Services
Application Services Cloud Services Large Deployments
ADiTaaS ADiUser ADiInfra
ADiApps ADiCloud ADiPlant
6 Sides of - Our Core Offerings
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
ADiInfraDCOPS & NOC
ADiInfraStorage &
BackupADiInfra
Server Support
ADiInfraNetwork
(Voice & Data)Allied Digital
ADiInfraADiCube
DR
ADiInfraInfra Apps
ADiInfraDC Migration
ADiInfraOptimize.
ADITaaS ITSM Basic
ADiTaaS ITSM Std.
ADiTaaS ITSM Ent.
ADITaaS ITSA
Allied DigitalADiTaaS
ADiCubeGRC & Quality
ADiTaaSTPO
ADiTaaSAction ITIL
ADiTaaSPredict IT
ADiUser Global Service
DeskADiUser
RDMSADiUser
IMAC & Break-fix
ADiUserService Desk
in CloudAlliedDigital
ADiUserADiUserRegional
Service Desk
ADiUserVDI
ADiUserBYOD
ADiUserMPS
ADiPlantLarge Rollouts
ADiPlantConfig Center
ADiInsightAccess Control
ADiPlantDisposal Services
Allied DigitalADiPlant
ADiInsightMaster
Integration
ADiPlantWOTS
ADiPlantBranch in a
Box
ADiInsightVideo
Surveillance
ADiAppsBPA
ADiAppsDev & Support
ADiAppsApp Ops
ADiAppsVertical
SolutionsAllied Digital
ADiAppsADiCubeADiBoard
ADiAppsHorizontal Solutions
ADiAppsModernization
ADiAppsMobile
Solutions
ADiCloudNavigate
ADiCloudTransition
ADiCloudManage
ADiCloudDFaaS
Allied DigitalADiCloud
ADiCubeInnovation &
CSI
ADiCloudIaaS
ADiCloudPC as a Service
ADiCloudSaaS
IT Operations Tools Platform End User Compute Services Infrastructure Services
Application Services Cloud Services Large Deployments
Expanded - Offering Modules
• ADiCube represents our modular, flexible and technology-neutral service offerings• Each side of the cube represents a major service offering – 6 Core offerings• Service offerings can be customized according to our valued customer requirements – Mix and match 6
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
ADiTaaS – ITSM & ITSA Different Modules
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Best of breed
*ADiTaaS ITSM Modules Lite Basic Lite Standard
Lite Enterprise
On-Premise Standard
On-Premise Enterprise
1 Incident Management System 1 1 1 1 12 Service Asset & Configuration mgmt System (SACM) 1 1 1 1 13 Service Knowledge Management System (SKMS) 1 1 1 1 14 Service Level Management System 1 1 1 1 15 Standard Operation Reporting and Dashboard 1 1 1 1 16 Survey Module 1 1 1 1 17 Problem Management System 1 1 1 18 Self Service System 1 1 1 19 Work order System 1 1 1 1
10 Service Request Management System 1 1 111 Custom Operation Reporting and Dashboard 1 1 112 Change Management System 1 113 Release Management System 1 114 Asset Lifecycle Management System 1 115 Service Catalogue System 1 116 Product Catalogue System w3 1 117 Workforce Scheduling System 1 118 Vendor Management System 1 1
ADiTaaS ITSA Modules ITSA Basic ITSA Standard
ITSA Enterprise
1 Discovery Tools 1 1 12 Server Monitoring 1 1 13 Network Monitoring 1 1 14 Storage Devices Monitoring 1 1 15 Operating System Monitoring 1 1 16 Database Monitoring 1 1 17 Middleware Monitoring 1 18 Backup Monitoring 1 19 Cloud Monitoring 1 1
10 Application Monitoring 111 Business Service Monitoring 112 Event Management 113 Event Corelation With Service Management 114 Runbook Automation 115 Auto-Remediation 116 Dashboard & Reporting Portal 117 OEM / Thirdparty Tools Integration 1
18 System Assurance & Service Management Tools Integration 1
ITSM Modules Available In Cloud & On-Premise
Undergoing Pink-Verify
Undergoing Exin-Accrediation
ITSA Refers To IT Systems Assurance – Systems Monitoring , Patching, Management etc. Tools Falls Under This Category
www.ADiTaaS.Com
TRY NOW www.ADiTaas.ADiLearn.Com
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
GSD ( Global Service Desk)
Domestic in USA
Hybrid (Onsite/
Offshore)
Offshore(Mumbai/
Pune)
Remote User-Device Management
Remote SupportPatching
Asset MgmtSecurity Updates
Policy ManagementMobile Device Management
IMAC & Break-Fix
Warranty & Post
Warranty Support
Telephony, Printers,
Peripherals
Dedicated Desk side Support
On Call DispatchSupport
ADiUser – End User IT Services
Entry Point to End User Incidents
GSD in the Cloud
VDI
MPS
BYOD Anti-Theft Programs
VPro Activation
1,000,000+ Incidents Per Year
100,000+ User-Devices Managed
98% of US Zip coverage
*Best of breed means we are providing this service to F100
OS Migration
Best of breed
Smart phone enabled workforce scheduling
300+ Languages 24 X 7 X 365
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Entry Point Infrastructure EventsGlobal Centers, 24x7x365
NOC(Monitorin
g)
Devices and Services Management (ITSM, ITSA)Solution Architecture
Wintel/ Lintel/Unix
Infra Apps and Business Service Management
AD/Email
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ADiInfra – Enterprise Infrastructure
DC Build/ Migrations
Green IT
Virtualize &
Transform
Sourcing & “In-a-Box “
Design
Support 500,000+ devices
Availability. Performance. Capacity ManagementDC Hosting Facilities In Irvine, CA and Las Vegas, NV
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
ADiPlant
1. Product Receiving and Labeling
2. Staging / Long-term
Warehousing
3. Config Center
(Imaging)
4. Shipping & Tracking
5. Field Deployment & Rollouts
6. Inventory Management
7. Asset Disposal
Branch in a Box
WOTS
Consulting Services
Deployment Project Mgmt
Large deployments/
Rollout / Returns• ADiPlant is 100K sq ft factory in
Rancho Cucamonga, CA• Significant experience in
deploying high volume systems to F100 customers
• Flexibility to cherry-pick offerings according to customer needs
• Differentiated Warehouse Online Tracking System (WOTS)
• 10000+ images• Experts in Server,
Storage and Networking Deployment in a rack for branch(Branch in a box) offices
Capacity to do 20K Config. a month
100k Sq ft area
200K pcs shipping an yearCertified professionals
1M pcs receiving capacity
According to state defined laws
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Best of breed
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
ADiInsight – System Integration Services
Master System Integrator
Security
Command and
Control
Centre
Video Surveillance
Access Contro
l
Perimeter
Intrusion
Detection
System
Fire Alarm System
Building
Management System
Public Addres
s System
Baggage
Scanning /
Explosive
Detection
System
Toll Plaza and
Highway
Traffic Management System
RFID and
Smart Card
New In Americas
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Legend:Out Of Scope for ADSL
Shared/ Dispatch Team
L1 SupportL2 Support
Optional Services
24X7 Monitoring & L1 Support Team (NOC)
IMACBreak-FixRemote User Device Management
L3 Support
On Campus Dedicated
Cross Functional Services
Target Operating Model – Campuses 4 Hours SLA – Dispatch NBD SLAInfra Assets/ DB/
Middleware
EVENTS
Business End Users Business Applications
Applications OperationsService DeskEnglish, Portuguese, Spanish
LAB, DC - Hands & Feet Services
Servers (Win, Ux, Linux)Storage
Customer/ Providers SMEs/Architects/ Application Maintenance & Support Team
BackupDatabase Support
Compliance, Control, Security and Quality
Network(Voice & Data)
Tools Admins Training and KM Procurement Delivery Managers
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Location 3rd Party Integration
Our Field Services Model
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Knowledge Base and SOP’s Shared PoolSUPPORT
HR
I TRG
I PMO
I AD
MIN
GOVERNANCE
QA I Process I Technology
Asset Lifecycle ManagementLogistics BF Config. Warranty MAC Tech Refresh
StakeholdersEnd User Principal Partner Contact Center Allied Resources
Portal
Call Management
Scheduling
Mobile SMS
Survey
Logistics Tracking
Dashboard
3rd Party IntegrationRegional Dispatch
Central Dispatch
Technology
Resources
Services
“Comprehensive Service Delivery Model”
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Allied Digital Sample Clients – Strictly confidential
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EducationMedia /Telco/ Aviation/
Others
Pharma/ Healthcare
GovernmentManufacturing/ Hi-Tech
Retail/QSRBFSI
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Allied Digital – Field Support Services
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study – Technology Research Company in NCal
Multiple service providers High cost support model Inflexibilit Lack of transparency Poor performance Inefficient use of store managers time to trouble shoot issues across multiple vendors
Challenges
Approach Began process auditing, implement system changes,
and maintain and improve the Quality Management System
Regular Customer Satisfaction and NEFCR reviews, pushed for tasks from other vendors
Rapid and scalable integration with customers ever changing business needs
Results Solid performance history = perfect choice
during 50% growth
Integrated customer survey system & feedback audit process
Doubled overall FCR in a span of 18 months (~30% to ~60%), Projected annual savings of $1.1M
Transitioned help desk from 3rd party provider
Global Company with manufacturing facilities
spanning 3 continents Rely on external service providers to run their
IT busines
Incumbent service provider failures (high costs, inflexibility, lack of transparency, poor performance)
Inefficient utilization of higher-level resources
Requires continues change and improvement to processes and systems
Requires on-demand scalability
About
Global Company with manufacturing facilities
spanning 3 continents Rely on external service providers to run their
IT business processes and infrastructure Evolving business model and company
acquisitions
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study – Taco Bell
AboutYum! Brands, Inc. is a Fortune 500 corporation that operates or licenses Taco Bell, KFC, Pizza Hut, Wingstreet, Long John Silver's, and A&W restaurants.
Worldwide revenues of $13B
Taco Bell has ~4600 stores in US
Challenges
Approach Worked to develop a Single Service Provider
(SSP) model to drive efficiencies
Created a transparent cost model to help achieve clients cost reduction goals
Identified “best of breed” solution providers vs. manufacture services
Results Single Source provider model pilot Annual savings in the millions 25% of previous spent
with multiple vendor model Improved store build & rebuild times Improved response time Increased systems up-time Increased per store sales revenue
FS
Multiple service providers High cost support model Inflexibility Lack of transparency Poor performance Inefficient use of store managers time to trouble shoot issues across multiple vendors
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study – SCAG
About SCAG 750+ Servers, 3 generations of SAN 100 High Performance Workstations Aging Infrastructure, Outdated Data enter No DR Objective – IT transformation and 5 year
managed services contract (RFP) Planning apps, DBs, Exchange, Sharepoint etc
Challenges Insufficient documentation Informal IT policies and procedures Almost 24x7 active jobs Non existent technology standards for
procurement Sub-optimal workstation usage Complex provisioning for scalability No security policy
Approach Tools-based rapid discovery and CMDB update Standardized PC patch and Antivirus
management Architecture optimization and DC move Disaster Recovery with RPO/RTO of < 2hrs Over-the-wire P2V of servers with low
downtimes
Results Improved IT value Transformation - Data center hosted in state-
of-the-art Las Vegas Super NAP ITIL standards based Service Delivery Improved service levels
GSD, NOC, SOC, RDMS
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study – Mindspeed
About Mindspeed Challenges
Approach Facilitated transition for on-boarding Minimized disruption of service Performed “as-is” knowledge discovery
Results Seamless transition from incumbent ITIL standards based Service Delivery Improved service levels
NOC
Semiconductor manufacturer
550 employees around the globe
Undergoing IT Transformation
Mission critical Lotus Notes Environment
Incumbent contract had ended already Lotus Notes environment undocumented and
out-of-support from OEM Mix of Blackberry, Sametime, Traveler, Domino
and Emailxtender servers
Servers running old OS versions
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study – Lone Star
About Lone Star 500+ Servers, older SANs 200+ restaurant locations, 3 regional offices Dynamic IT due to stores closing/opening Data Center in Tornado risk area (Wichita , KS) Unpredictable cost, non-optimal resources
pool Exchange/AD, Sharepoint, databases, apps
Challenges Almost 24x7 IT availability required Due to PE acquisition, critical IT staff had left No formal documentation Out of warranty infrastructure with frequent
outages Aggressive PE optimization plan No automated tools to push updates
Approach Deployed specialist team Service Desk live within 2 months Mixed approach P2V using over-the-wire P2V
and transition servers Experienced managed services team sets-up
new stores (store-in-a-box)/back house setup
Results Improved IT value with Transformation ITIL standards based Service Delivery Improved service levels Data Center moved to our Tier 3+ Irvine Co-lo Built-in DR in Scottsdale, AZ 100+ SOPs in use
GSD, RDMS, NOC, Data Center Virtualization
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study – Infinia
About Infinia 2 locations – Kennewick, WA and Ogden, UT Data center poorly setup No IT staff left No processes Exchange/AD, Sharepoint, databases, apps
Challenges Low funding from PE, IT budget cut Due to PE acquisition, critical IT staff had left No formal documentation Out of warranty infrastructure with frequent
outages Aggressive PE optimization plan
Approach Rapid discovery/reverse engineering Cleaned-up server, AD setup Improved reliability and uptime Moved data center to Ogden Optimized network, backup Implemented managed services Onsite Helpdesk Agent and Deskside Support
Results Best practices based improvements Improved services levels Cost savings – 30%+ Transitioned from in-house and 3rd party
provider Implemented GSD within 45 days Developed SOPs Staff Augmentation to replace outgoing IT
management
GSD, NOC
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Case Study: World’s Largest QSR
PROFILE: Client is the world's leading global food service retailer with more than 33,000 locations in 118 countries. In India it is celebrating 15 years in food service retailing with a network of over 4500 restaurants nationwideSCOPE: Provide service to 4500 restaurants that include over 100,000+devices such as POS, desktops, HHOT, printers, Wi-Fi AP, & routers. Current projects include the roll out of MPLS and cashless setup across India.
Client Challenges:
Required Nationwide Coverage
Finding expertise in POS hardware & software installation and support
Multiple contracts & differing SLA requirement with franchisees vs. corporate locations
Developing a defined schedule and process for installs/ de-installs
End users (restaurants) needed fast & quick service.
Allied Digital’s Response:
Direct support for all locations and upcoming new stores
ADSL TSP of PANASONIC POS and also maintaining spares
ADSL providing resources with expertise in New POS application
ADSL performed a detailed study of the geographies and recommended a schedule based on efficient logistics
ADSL provided same business day on-site technical support on break-fix
Client Benefits:
No interruption to business or end users
Single Vendor to take care of all IT support needs and meeting the SLA & service quality requirements
Value added services during new store rollouts, such as site survey, staging, IT Audits, etc.
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
ADiBoard
Ong
oing
Ope
ratio
ns Entry Criteria: Business
Requirement
Process:• Sales Due Diligence• Business Requirement Understanding• Co-Create Solution• Finalize Statement of Work
Exit Criteria: Executed SOW
Entry Criteria: Executed SOW or LOI
Process:• Operational Due Diligence• Project Kickoff Meeting• Develop Transition Project Plan• Validate Statement of Work• Establish Connectivity• Establish Facility Readiness• Resource Initiation• Conduct Client Ongoing Meetings• Design Process• Data Analysis and Configuration
Exit Criteria: Transition Project Plan
Entry Criteria: Transition Project Plan
Process:• Implement Plan• Knowledge Transfer• Data Analysis • Develop/Update SOPs• Initiate Reporting• Demonstrate Readiness• SLA Observance
Exit Criteria: Transition Completion Sign-off
Entry Criteria: Transition Completion Sign-off
Process:• Run IT Business • Monitor and Manage SLA• IM, PM, CM, SACM• Continuous Process Improvement
Exit Criteria: N/A
Sale
s and
Con
sulti
ng
Sales Sales + PMO + Operations Team Steady State
Transition Methodology
Assessment Development Transition Operations
Each LOB Utilizes Respective Project Plans to Transition Service for Client
Multiple Templates, Formats, SOPs26
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Transition Lead
Outsourcing Steering CommitteeCustomer/ Incumbent/ ADSL
BU – 1 Lead
BU-2 Lead
BU – 3 Lead
BU – 3 Lead
BU – 4 Lead
PMO Lead Customer
Svr / Storage Lead
Network Lead
Security Lead
Compliance Lead
Svc Mgmt Lead
Facilities Lead
FinanceContracts
LegalCommunications
Human Resource Transition LeadADSL
PMO LeadADSL
ADSL Transition Team
Transition LeadIncumbent
PMO LeadIncumbent
Incumbent Transition TeamCustomer PMO
ADiBoard - Transition Organization
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Date
ADSL Proposal Review
Date
Business Case
Transition Start Minus 6 Weeks
Vendor Selection & Contract/ SOW
Week 1
Transition Start
ADiBoard
Steady State
Week 6
• Vendor to Vendor transition experience and methodology in place• Lead time from contract signing to transition start is 4 to 6 weeks• Transition not to exceed 8 weeks• Best effort to meet SLA’s during SLA excuse period• Expectations from Client management
• SOPs/ Documents availability• Termination Assistance SOW with Incumbent• Escalation management
SLA Excuse period
Week 16
ADiBoard - Transition Timeline
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
A list of tasks to be performed by the Allied Digital PMO during Project Transition will include:
Define project and transition implementation objectives.Identify critical success factors.Identify Key Personnel from Allied Digital and Client, including an Allied Digital Project Manager.Define roles and responsibilities for the project.Establish processes for communication with Client.Prepare Project Plan that defines in detail project tasks, responsibilities, deliverables, and milestones.Create a Project and Asset Data Repository in an open standard architecture.Develop processes and procedures covering all tasks defined in the final Statement of Work.Develop formats for standard reports.Transition processes and procedures to the ‘Steady State’ Operations team.Memorialize all deliverables and documents.
ADiBoard - Transition Project Management Office (PMO)
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WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
• The primary principle of the transition strategy is to perform the transition without causing disruption to the Clients business.
• Allied has a standardized risk management process that is utilized as a starting point to define the risk management plan.
• Formal change control process instituted to minimize risk to the project, preventing scope creep or handling growth.
• Continually review any Client initiatives that impact transition, such as projects, growth, disaster recovery, and any regional or country specific initiatives or issues.
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ADiBoard - Transition and Risk Mitigation
WWW.AlliedDigital.Net Phone: +1 855 858 2375 USSales@AlliedDigital.Net
Allied Digital
Thank youContact Details: USSales@AlliedDigital.Net Phone: +1 855 858 2375