Post on 01-Dec-2014
description
PRESENTED BY :
•PRIYANKA RAI •MBA 14
•ARMY INSTITUTE OF MANAGEMENT,
•KOLKATA
Transaction Analysis
Developed by Canadian born US psychiatrist Eric Berne during the late 1950s
A model for explaining why and how: People think like they do People act like they do People interact/communicate with others
Human Interaction Ego Portraits
A transaction = any interaction or communication between 2 people
People send and receive messages out of and into their different ego states
How people say something (what others hear?) just as important as what is said
Types of communication, interactions
1) Complementary2) Crossed3) Ulterior
3 EGO States
Has 3 distinct parts or ego states
1) Parent2) Adult3) Child
Parent Ego StateBehaviour , Thought , Feeling copied from Parents or Parent Figure
Prejudicial views
Nurturing views
Critical views
P
Adult ego stateBehaviour , thought and feelings which are direct responses of here and now
Decision Based on Logic, Combination and Probabilities
A
Child StateBehaviors, thought and feelings replayed from the childhood
Natural Child
Adaptive Child
Little Professor
C
•Happy Impulsive•Angry, Fearful•Curious•Eager to please•Pleasure seeking•Rebellious
Life Position analysis & Stroking
STROKING
POSITIVE STROKING : “ I L IKE
YOU”
NEGATIVE STROKING :
“ I DON’T LIKE YOU”
Types of transaction
Complementary ‘Transactions’Crossed ‘Transactions’Ulterior ‘Transactions’
Complementary ‘Transactions’
A
P
C
C
A
P
A
P
C
C
P
A
Example : P - C
“You have cold, you poor thing. Is there anything I can get u?”
“I don’t know. I just feel so rotten. Can you please give me some medicine.”
Example : A-A
“You can never trust one of those people.”
“Exactly, They are all alike.”
Crossed ‘Transactions’
C
A
P
C
A
P
How are you?
Why do
you care?
A-A : Stimulus- “Sir, This computer doesn’t boot. Can you help me?”
P-C :Response –”Well , Now what did you do to it”
Ulterior' Transactions’
A
P
C
A
P
C
A-A : “Where did you hide the car keys this time?”
“Hide “ word means losing the car keys once again!! P-C
Behavioral diagnosis
Social diagnosisHistorical diagnosis
Phenomenological diagnosis
Transactional analysis - diagnosis
Application of TA in OD
•To give ideas improve communication.
•To Minimize regrettable actions.
•Control of interpersonal relationship.
•Promotes Social Interaction.
•Focuses on personal growth and change.