Training and Helpdesk Update

Tracy Lanning

Support and Training Manager

CET Designer Support Team:

Tracy Lanning – Training and Support ManagerAmy Edington – Training and SupportAlexandra Tseffos – Training and SupportJason Ciluffo – SupportBranden Bouwkamp – SupportPatrik Rask – Support (Sweden)Anna Anderson – Support (Sweden)

How to reach us?

On-line chat: click on blue support button in CET or from Configura website.

Phone: 877-238-0808

Email: cetsupport@configura.com

Open 8 am – 8 pm EST

Please remember to send in all issues and feature requests. This is how CET continues to improve!

Training Free regional classes in 2010

Five locations:Charlotte, NC – AprilWashington DC – MayToronto – JulySan Francisco – AugustSanta Monica – Nov 8 – 12 (still time to sign up!)

We’ll also offer free regional classes in 2011...schedule to be determined.

Check the website for updates:www.configura.com/cet/training

On Line Videos and Webinars

50+ videos available.

Instructor-led webinars.

PLEASE ENCOURAGE YOUR DESIGNERS TO TAKE ADVANTAGE OF THIS FREE TRAINING!

Enhancements to training in 2011

Application and retention self-study and instructor-led modules to complete after attending classes.

Certification process.

CEUs.

Vegas Follow Up Survey

You will receive an electronic survey from us next week. Please fill it out to help us improve our User Conference for next year!

Questions?

Feedback?

Suggestions?