TOTAL QUALITY MANAGEMENT TEACHINGS OF QUALITY GURUS

Dr. Mohamed Riyazh Khan- DoMS

Deming’s Universal Fourteen points

1. Create consistency of purpose with a plan

- Aim & Purpose 2. Adopt the new philosophy of

quality Continuous improvement, Customer Satisfaction, Defect Prevention

3. Cease dependence on mass inspection4. End the practice of choosing suppliers based solely on price

Loyalty and Trust5. Identify problems and work

continuously to improve the system.

Deming’s Universal Fourteen points

6. Adopt modern methods of training on the job

7. Change the focus from production numbers (quantity) to quality.

8. Drive out fearCreate Trust, Create Climate

for innovation

Deming’s Universal Fourteen points

9. Break down barriers between departments. Optimize Efforts of Team, Groups, Staff

10. Stop requesting improved productivity without providing methods to achieve it

11.Eliminate work standards that prescribe numerical quotas.

Deming’s Universal Fourteen points

12.Remove barriers to pride of workmanship

13.Institute vigorous education and retraining

Self Improvement for Everyone14. Create a Structure in top management

that will emphasize the preceding thirteen points every day.

Deming’s Universal Fourteen points

CROSBY’S FOURTEEN POINTS1. MANAGEMENT COMMITMENT

Top management must become convinced of the need for quality and must clearly communicate this to the entire company by written policy, stating that each person is expected to perform according to the requirement to be officially changed to what the company and the customers really need.

2. QUALITY IMPROVEMENT TEAM

Form a team composed of department heads to oversee improvements in their departments and in the company as whole.

CROSBY’S FOURTEEN POINTS

3. QUALITY MEASUREMENT

Establish measurements appropriate to every activity in order to identify areas in need of improvement.

CROSBY’S FOURTEEN POINTS

4. COST OF QUALITY

Estimate the costs of quality in order to identify areas where improvements would be profitable.

CROSBY’S FOURTEEN POINTS

5. QUALITY AWARENESSRaise quality awareness among

employees. They must understand the importance of product conformance and the costs of non-conformance

CROSBY’S FOURTEEN POINTS

6. CORRECTIVE ACTIONTake Corrective action as result of

steps 3 and 4.

7. ZERO DEFECTS PLANNINGForm a committee to plan a program appropriate to the company and its culture

CROSBY’S FOURTEEN POINTS

8. SUPERVISOR TRAINING

All levels of management must be trained in how to implement their part of the quality improvement program.

CROSBY’S FOURTEEN POINTS

9. ZERO DEFECTS DAYSchedule a day to signal to employees that the company has a new standard

10. GOAL SETTINGIndividuals must establish improvement goals for themselves and their groups.

CROSBY’S FOURTEEN POINTS

11. ERROR CAUSE REMOVAL

Employees should be encouraged to inform management of any problems that prevent them from performing error-free work.

CROSBY’S FOURTEEN POINTS

12. RECOGNITION

Give public, non-financial appreciation to those who meet their quality goals or perform outstandingly

CROSBY’S FOURTEEN POINTS

13. QUALITY COUNCILS.

Composed of quality professionals and team chairpersons, quality councils should meet regularly to share experiences, problems and ideas.

CROSBY’S FOURTEEN POINTS

14. DO IT ALL OVER AGAIN

Repeat steps 1 to 13 in order to emphasize the never-ending process of quality improvement.

CROSBY’S FOURTEEN POINTS

Juran’s Ten Steps to Quality improvement are

1. Build awareness of opportunities to improve

2. Set Goals for improvement3. Organize to reach goals4. Provide training5. Carry out projects to solve

problems

6. Report Progress7. Give recognition8. Communicate results9. Keep score10.Maintain momentum by making

annual improvement part of the regular system’s and processes of the company

Juran’s Ten Steps to Quality improvement are

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* QUALITY PLANNING * LEADERSHIP * VISION

* CONTINUOUS IMPROVEMENT * VALUE ADDITION * EMPLOYEE INVOLVEMENT

QAPRODUCT

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