Post on 30-Jul-2015
Today’s Consumers And
Their Attitudes to Credit
Richard Carter
Chief Executive
Nostrum Group
Topics
• Today’s consumer
• Their attitude to borrowing
• What does it mean to us?
Today’s Consumer
Smartphone • further penetration• increasing usage
Social media• addiction• source of truth
Attitude - Awareness
Attitude - Awareness
Attitude - Future Plans
Attitude - Future Plans
Attitude - Selection
Attitude - Selection
68% said they would use a self service function exclusively if it meant
a lower rate
Attitude - Selection
11% said they would only borrow from a lender they had used in
the past
Attitude - Requirements
What Does it Mean to Us?
• Increasingly connected
• Growing awareness of different lending products
• Cheaper credit is key
• Expect quick decisions and cash
• Concerned about data and its security
Richard Carter
Chief Executive
@NostrumGroup
www.nostrumgroup.com