Post on 20-Mar-2018
© 2009 IBM Corporation
TIVOLI BOARD OF ADVISORS
Efektyvus turto valdymasWhat's new in Service Management?
Bartosz SoroczyńskiSales Director, Central & Eastern Europe
IBM Maximo
© 2009 IBM Corporation
Bartosz Soroczyński
IBM, Sales Director, Central & Eastern Europe
IBM, WW Facility Management Steering Committee
Chairman of the International Facility Management
Association (Poland)
Lecturer at the Warsaw University
Lecturer at the Warsaw School of Economics (SGH)
Involved in more than 100 AM projects
in different sectors over the last 10 years
Real estate broker, facility manager, property manager,
maintenance manager, strategic business consultant
IBM Maximo
© 2009 IBM Corporation
Agenda
Introduction
Global Outlook
EAM – Return on Investment – new approach
Trends & Innovation
Energy Management
Examples
Smarter Buildings
Smarter Cities
Architecture for the future
Convergence - case studies from our region
Summary
IBM Maximo
© 2009 IBM Corporation
EAM – Global Outlook
Go green!
LOB consolidation
Energy efficiency
New sectors, outside of the US (Military, SCM, etc.)
Automated financial SLAs
Multi-invoicing and Cash Flow Management
IT – IWMS, CAFM, CMMS, CAD, ERP
Executive Dashboards
New business models (multi-layer, mixed model)
Construction companies
Multi-country projects
ROI – what is the real compelling event?
IBM Maximo
© 2009 IBM Corporation
Efficiency Impacts Top and Bottom LineIncrease operational & labor efficiency and production reliability, improve service levels and customer satisfaction
Leveraging Asset ConvergencePrepare business to leverage and manage operational assets which are increasingly reliant upon information technology
ComplianceMitigate license, regulatory, environmental and safety compliance risk; reduce associated costs
Improving Return on AssetsImprove TCO by continuously reducing asset costs throughout their lifecycle – planning, operating, maintaining and disposing
Visibility & ControlMaintain visibility and control over service and operational assets to proactively manage their impact on the business
Why Clients Need Asset Management
IBM Maximo
© 2009 IBM Corporation
Industry Solutions
Asset Configuration Management– Service Lifecycle Management (SLM) capability to provide greater
knowledge of products in service. Supports major asset operators in Aviation, Aerospace, and Rail sectors.
Nuclear– Enhance permits, config management, and corrective actions to improve
operational performance, regulatory excellence, and life extension to get Maximo in early build cycle for Next Generation nuclear plants.
Oil and Gas– Expand Asset Integrity Management and Integrated Operations to improve
control of work, risk analysis, operators logs, and integration with the IBM Chemicals & Petroleum Integrated Information Framework.
Transportation– Introduce Rail Rolling-Stock support to compete for rail customers
managing their mobile assets.
Utilities– Improve usability via performance enhancements including CUE Perform
Acceptance and improving UI and CUE focus issues.
Spatial– Improve user experience through Visual Planning and improvements to
service addresses, auto creation and location of work orders and service requests, Polygon selection improvements.
IBM Maximo
© 2009 IBM Corporation
The Value of Asset Management
LimitedResources
ComplianceFramework
MaximizingReturn on
Assets
Highestreliability
Lowestcost
Reduce labor costs
Improve planning & scheduling
Reduce Inventory
Reduce downtime
Managerisk
Comply withRegulations
Maximize output
Visibility
RetainKnowledge
IBM Maximo
© 2009 IBM Corporation
Customer Benefits and Demonstrated Value
Labor Utilization UP 10-20%
Asset Utilization UP 3-5%
Equipment purchases DOWN 3-5%
Warranty recoveries UP 10-50%
Inventory needs DOWN 20-30%
Inventory carrying costs DOWN 5-20%
Material costs REDUCED 5-10%
Purchasing labor REDUCED 10-50%
IBM Maximo
© 2009 IBM Corporation
Key Advantage: Configuration & Workflow Tools
Easy-to-use Application DesignerIntegrated Database Configuration Tool Configurable role-based User InterfacesReal-time KPI-based dashboardsConfigurable graphicsPowerful Escalation Engine
Integration with pre-built adapters Easy-to-use Workflow Builder Standardized workflow engine Provides capability for seamless
integration of ITIL-based processes
Architecture allows product version upgrades without configuration re-writes !!
IBM Maximo
© 2009 IBM Corporation
IT
SALES
MARKETING
CUSTOMERSERVICE
HR
OPERATIONS
R&D
FINANCE
How is it going? Why?
What can weimprove?
Development platform
IBM Maximo
© 2009 IBM Corporation
Trends & Innovation
Smarter Buildings
Smarter Cities
Outsourcing, Insourcing – Managing Campaigns
„Begin with the end in mind”
Business (what business?) for sale
Expand markets by providing additional services over existing infrastructure
Technology – WiFi, VoIP, etc.
Customer pain points continue to focus on reliability, cost, quality, labor
efficiency, optimization, safety, operational integrity, aging infrastructure/
workforce, and EH&S
Cost effective „green”
IBM Maximo
© 2009 IBM Corporation
Being Green.....
Market challanges addressed by Green
Availability – Air condition, UPS & Diesel are mission critical
Lack of space – the data center is full
Lack of energy supply – the Facility supply reached the limit
Cost of energy – depends on the organisation, however this will change!
IBM Maximo
© 2009 IBM Corporation
A practical approach to energy management across domains
INFORMATION TECHNOLOGY
FACILITIES & PROPERTY
ASSETSMANAGE
Monitor, trend, and manage
energy to control costs and risks
OPTIMIZEOptimize assets
and infrastructure for energy efficiency
DISCOVERMeasure, collect, and
benchmark energy information to identify
opportunities
REPORTTrack and verify energy efficiency
for compliance and stakeholders
ENERGY MANAGEMENT
Typical Implementation Time 0 - 3 months 3 - 6 months 6 - 9 months On-going
InfrastructureDomain:
IBM Maximo
© 2009 IBM Corporation
Applications and data: Improve operations and environmental impact.
Optimize application design and deployment architecture for reduced resource and energy needs.
Measure and control energy usage of applications, manage storage infrastructure for efficiency.
Lower energy cost of applications with application level virtualization that increases utilization while meeting transaction level service level agreements.
Intelligent management of information via de-duplication, compression and hierarchical storage to reduce both storage and energy costs.Business workloads and
workforces drive energy use in data centers, server rooms, and with departmental data.
IBM Maximo
© 2009 IBM Corporation
Financial Accounting for Energy
Energy Efficient Business Service
Management
Identify Underutilized Assets
Storage and Data Optimization
Optimize Energy Usage
Energy Aware Provisioning and Scheduling
Energy management: Smarter Cities, Smarter BuildingsActionable time-relevant management that can inform optimized energy use.
INFORMATION TECHNOLOGY
DATA CENTER INFRASTRUCTURE
BUILDING INFRASTRUCTURE
ASSETS
Tivoli Tivoli EnergyEnergy
ManagementManagement
Centralizedviews and
reports
Active Energy
Management
IBM Maximo
© 2009 IBM Corporation
1 2 3 4 5 6Meter 01
Meter 03Meter 05
05
101520
2530
35
40
Values
Energy Consumption Peaks
Meter 01Meter 02Meter 03Meter 04Meter 05
IBM Maximo
© 2009 IBM Corporation
Example: Energy Management, Scenarios
TPA
Cognos / BIRT / Actuate Analytics
Additional procedures
Tariffs selection
Ongoing negotiations (with a broker)
Purchasing groups
Energy purchases consolidation
One invoice per month (with controlling)
Changing the schedule (e.g. night tariffs)
Amplitude limitators
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyPolpharma• Polpharma is the largest manufacturer
of drugs in Poland. The productsare exported to over 50 countries.
The Challenge
• Managing complience (calibration management)• Imlementing outsourcing projects for non-core business
functions• Reducing downtime and stores levels• Industrial Facility Management
The Solution
• IBM Maximo to provide enterprise asset management solution for the maintenance and facility management departments
The Benefits
• Significant improvement of Maintenance planning, Decrease of indirect time, Spare parts inventory
• Replacement of paper documents with their electronic equivalent • Powerful tool that allows the organization effective management of assets including:
Optimization of planning and allocation of the resources• Monitoring of OPEX• Reduction of the risk of non-compliance with GMP requirements and law regulations
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyMerkur Group• Fast growing retailer and wholesaler (no. 1 in SE
Europe) of home improvment products, • Located in 8 countries in SE Europe
The Challenge
• To manage IT services so that they would be constantly adjusted to current and future needs of Merkur Group.
• To understand true cost of providing IT and non-IT Services to the group of companies, potentially changing the business model
• Implementing strategic outsourcing
The Solution
• IBM Maximo to provide enterprise asset management solution for the Facility Management department and Tivoli IT Asset Management/Service Desk for the IT department
The Benefits
• Improved business model (Service Centres)• Implemented SLAs• Consolidated, multi-country service desk• Reduced cost of Facility Management
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyVodafone Turkey• The Turkey leading mobile phone operator• More than 16 million subscribers
The Challenge
• Inefficient process for managing contracts and permits: all paper based
• No visibility of asset base, no configuration details lead to low first fix rates, many site visits
The Solution
• IBM Maximo to provide enterprise asset management solution for the network operation division
The Benefits
• Transparency of installed assets• Single solution for engineering and operation (plan-build-run)• Process improvements through automated workflow• Manage site sharing and courtesy strategy
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyPolish Border Guard• Border Guard (Polish Straż Graniczna, SG) is a
Polish state security agency tasked with patrol of the Polish border.
The Challenge
• Poland joining the Schengen zone• Deployment of new assets• Managing the workflow of asset management
The Solution
• Service Desk and managing all other assets, Integration with CTI, Integration with SAP (Fixed Assets), Integration with Xerox printers management system (number of printed pages)
The Benefits
• Register of all assets• Visibility (of deployed critical assets), Control (of key projects)
and Automation (of compliance procedures)• Single solution for IT and non-IT assets• Workflow engine for managing cross-department processes
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyCOIG• The largest IT outsourcing company of the Polish
mining sector
The Challenge
• Implementing SLAs for all contracts• Managing multiple Clients and multiple projects• Continuously improving the quality of services• Financial management of the Service Desk
The Solution
• IBM Maximo to provide advanced financial SLA management and a hosted environment of the enterprise asset management platform
The Benefits
• Automated SLAs• Imroved quality of service• Automated invoicing (based on SLAs)• Improved end user satisfaction• New offering of the company – hosted EAM/SOA environment
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyRUCH SA• 35.000 points of sale for FMCG products and
newspapers distribution
The Challenge
• To consolidate the IT and Facility Management functions• Outsource non-core business function• Change the business model to Service Centres• Cut operations costs
The Solution
• IBM Maximo to provide enterprise asset management solution for the Facility Management department and Tivoli IT Asset Management/Service Desk for the IT department
The Benefits
• 1 consolidated IT Service Desk for 16 locations• Implemented Facility Management outsourcing projects with ROI
of +15%• Implemented Service Centres
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyTurkcell• The leading mobile phone operator of Turkey,
based in Istanbul. The company has 36.3 million subscribers, making it the third biggest in Europe.
The Challenge
• Managing downtime• Managing multiple locations• Managing subcontractors
The Solution
• IBM Maximo to provide enterprise asset management solution for the network operation division
The Benefits
• Reduced downtime• Reduced stores levels• Improved project management
IBM Maximo
© 2009 IBM Corporation
Sample Maximo Clients
The CompanyDalkia• Dalkia is the inventor and leading European
provider of energy services.
The Challenge
• Manage outsourced projects for multiple locations• Implementing SLAs• Managing new taken over locations
The Solution
• IBM Maximo to provide enterprise asset management solution for the Maintenance Management department
• 7 locations (heat/energy power plants), +9 000 assets, advanced work flow, integration with Oracle eBS (budgeting, stores)
The Benefits
• Reduced operational costs• Reduced stores levels• Visibility for maintenance campaigns• Knowledge management (managing best practices of the senior
subject matter experts)
IBM Maximo
© 2009 IBM Corporation
Summary: Key Differentiators
Only vendor that can manage all asset classes on a single, unified architecture, combined with service desk, change and configuration management.
Deep industry knowledge across a broad spectrum of asset intensive businesses - Oil & Gas, Utilities, Transportation, Life Sciences, Nuclear Power, Government, etc.
Built-in configuration tools allow for easy, on the fly changes to UI, workflows, processes, reports. Configurations readily upgrade from one version to the next.
Long standing leadership in the asset management segment; evidenced by market share, and analyst reviews, and the benefits our clients capture
Web-architected platform built on J2EE with advanced business process management; based on SOA, web services and XML.
Supports 7 ITIL processes out of the box: Incident, Problem, Change, Release, SLA, Configuration, Availability.
IBM offers full breadth of end-to-end asset and service management solutions that operate on a common web services infrastructure.
Unified Solution
Industry Expertise
Ease of Configuration and Upgradeability
Leadership
Leading, standards-based technology
Built ground up on the ITIL framework
Breadth of Service Management offering
IBM Maximo
© 2009 IBM Corporation
Identifying key services
(ext/int)
Preparationof contracts
Tracking and monitoring
effectiveness
Proactive management
Services catalog
SLA contracts
KPIs, Reports, Analytics
EscalationsCollaboration
Example: FM Services Catalog approach (ITIL)
IBM Maximo
© 2009 IBM Corporation
Aligning business strategy with SOA using cumulatedand prioritized streams represented by a multidimensional matrix
SOA oriented ROI
Key B
usiness Initiative
Key B
usiness Initiative
Key B
usiness Initiative
Key B
usiness Initiative
Key B
usiness Initiative
Key B
usiness InitiativeSOA ServicesSOA Services
SOA Stream / Service
SOA Stream / Service
SOA Stream / Service
SOA Stream / Service
SOA Stream / Service
SOA Stream / Service
ROI Component 01ROI Component 02ROI Component 03ROI Component ....ROI Component n
PRIO
RITY
1. EARNED VALUE2. ABC3. Detailed ROI4. Contracts
IBM Maximo
© 2009 IBM Corporation
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