Post on 08-Jul-2020
day 0108:00 - 09:00 Registration
yo u n g w e lc o m e c e n t r e
09:00 - 10:30 Morning SessionsCRH Gallery (South End)
09:00 - 09:15 Conference Opening
09:15 - 10:00 How the Arts Can Bridge the Gap Between Cultures Jesse Wente | CBC Radio
10:00 - 10:30 In/Visible: Shaping Hidden Social Structures Through Service DesignDr. Josina Vink | Oslo School
of Architecture and Design
10:30 - 11:00 Coffee Break
16:00 - 18:00 Afternoon SessionsC R H G a l l e ry (S o u t h E n d )
16:00 - 16:30 Service Design Award Ceremony
16:30 - 17:00 Designing Sports Fan Experience Humza Teherany | Maple Leaf Sports &
Entertainment
17:00 - 17:45 Design in Service of Place:Community Business on Fogo IslandZita Cobb | Shorefast | Fogo Island Inn
17:45 - 18:00 Wrap-up and Close
18:00 - 20:00 SDGC ReceptionKo e r n e r G a r d e n s
11:00 - 13:00 Morning Breakout Sessionslimited capacity for track 03 - 07: please register prior to the conferenceplease note that talks end at 12:30 and workshops end at 13:00
Track 01: Practicep r e s e n tat i o n sC R H G a l l e ry (S o u t h E n d )1 1 : 0 0 - 1 2 : 3 0
Track 02: Policyp r e s e n tat i o n sKo e r n e r G a r d e n s1 1 : 0 0 - 1 2 : 3 0
Track 03:w o r k s h o pM e e t i n g R o o m # 21 1 : 0 0 - 1 3 : 0 0
Track 04:w o r k s h o pC i t y B u i l d e r s G a l l e ry1 1 : 0 0 - 1 3 : 0 0
Track 05:w o r k s h o pCo m m u n i t y S t u d i o1 1 : 0 0 - 1 3 : 0 0
Track 06:w o r k s h o pB l a k e s R o o m1 1 : 0 0 - 1 3 : 0 0
Track 07:w o r k s h o pB M O At r i u m1 1 : 0 0 - 1 3 : 0 0
A Tiny Service Design History Daniele Catalanotto | Swiss Innovation Academy
Power and Service Design: Making Sense of Service Design’s Politics and InfluenceGordon Ross | OXD
The Evolving Double Diamond: How Design Can Tackle Economic and Societal ChangesCat Drew | Design Council
Designing a Purpose-Driven Circular EconomyMark Kuznicki | The Moment
& Christian Bason| Danish Design Centre
Designing Future Services Through Immersive ExperiencesSara Gry Striegler & Christina Melander| Danish Design Centre
InclusiveCo-Design: Making Co-Design Processes Inclusive to People With Language BarriersHitomi Yokota| Bridgeable
Building Bridges Through Music-MakingTerri Segal| Rhythmic by Nature
Critical Making as an Antidote to Design ThinkingMatt Ratto | University of Toronto
Breaking the “Design Immunity“ of the Legal TouchpointsAngélica Flechas | Háptica
Play & Work: How Tangibles Offset Design Thinking Flaws Annemarie Lesage | HEC Montréal
Sustaining Homeless ServicesTaylor Cook | City of Austin
12:30 - 14:00 Networking Lunch
thursday, october 10morning
afternoon
11:0
0 -
11:
3011
:30
- 1
2:0
012
:00
- 1
2:30
14:00 - 15:30 Afternoon Breakout Sessionslimited capacity for track 03 - 07: please register prior to the conference please note that talks begin at 14:00 and workshops begin at 13:30
Track 01: Partnershipp r e s e n tat i o n sC R H G a l l e ry (S o u t h E n d )1 4 : 0 0 - 1 5 : 3 0
Track 02: Inclusivityp r e s e n tat i o n sKo e r n e r G a r d e n s1 4 : 0 0 - 1 5 : 3 0
Track 03: w o r k s h o pM e e t i n g R o o m # 21 3 : 3 0 - 1 5 : 3 0
Track 04:w o r k s h o pC i t y B u i l d e r s G a l l e ry1 3 : 3 0 - 1 5 : 3 0
Track 05:w o r k s h o pCo m m u n i t y S t u d i o1 3 : 3 0 - 1 5 : 3 0
Track 06:w o r k s h o pB l a k e s R o o m1 3 : 3 0 - 1 5 : 3 0
Track 07:w o r k s h o pB M O At r i u m1 3 : 3 0 - 1 5 : 3 0
Burning and Building Bridges: Lessons from Five Years of Deep Partnership to Redesign the Canadian Welfare StateDr. Sarah Schulman | InWithForward
We Have Met the Enemy and They Are UsJohn Powell | Hypergiant
The Evolving Double Diamond: How Design Can Tackle Economic and Societal ChangesCat Drew| Design Council
To Get the Right Answer Ask the Right QuestionRoman Schoeneboom| Credit Suisse AG
Service Design for Startups: Adapting our Practice for a New FrontierJesse Grimes | Kolmiot
Dr. Tim MacLeod | Bridgeable
Chatting Chatbots: Bringing Chatbots to LifeMax Silverbrook& Hudson Pridham| Bridgeable
Designed IntelligenceAnna Skrypnychenko& Connor Upton | Fjord
Holistic Experience Strategy: Bridging the Gap Between Brand, Business and Service Design Ellen Haller | Fjord
Furthering Self-Determinati-on: Building Bridges Through Co-Design Vickey Charles | The Australian
Centre for Social Innovation
The Missing Framework to Bring Companies and Startups Together Clara Bidorini | Kyvo
Transformative Service Design Action: Exploring the Quality Life of Dementia Patients and Caregivers Chen-Fun Yang | DreamVok
15:30 - 16:00 Coffee Break
14:0
0 -
14
:30
14:3
0 -
15:
00
15:0
0 -
15:
30
day 02friday, october 11
08:00 - 09:00 Registrationyo u n g w e lc o m e c e n t r e
09:00 - 10:30 Morning SessionsC R H G a l l e ry (S o u t h E n d )
09:00 - 09:45 Designing for Trust
Steph Hay | Capital One
09:45 - 10:30 Award Winner Presentations
10:30 - 11:00 Coffee Break
11:00 - 13:00 Morning Breakout Sessionslimited capacity for track 03 - 06: please register prior to the conferenceplease note that talks end at 12:30 and workshops end at 13:00
Track 01: Transformation p r e s e n tat i o n sC R H G a l l e ry (S o u t h E n d )1 1 : 0 0 - 1 2 : 3 0
Track 02: Futuresp r e s e n tat i o n sKo e r n e r G a r d e n s1 1 : 0 0 - 1 2 : 3 0
Track 03:w o r k s h o pM e e t i n g R o o m # 21 1 : 0 0 - 1 3 : 0 0
Track 04:w o r k s h o pC i t y B u i l d e r s G a l l e ry1 1 : 0 0 - 1 3 : 0 0
Track 05:w o r k s h o pCo m m u n i t y S t u d i o1 1 : 0 0 - 1 3 : 0 0
Track 06:w o r k s h o pB l a k e s R o o m1 1 : 0 0 - 1 3 : 0 0
Minding the Mindset: Surviving and Thriving in OrganisationsDr. David Dunne | University of Victoria
Trusting Invisibility: Designing Futures We Can’t See or Even UnderstandLasse Underbjerg | Designit
Designing Innovation SpacesAntonio Iadarola& Antonio Starnino| Studio Wé
Oh Boy! I’m in Trouble... Your Rescue Guide for Facilitating a Workshop on a Topic That is Considered TabooLaura Lorenzo| Service Design Portugal
All Work and No Play Makes a Service a Dull JobRenzo Vallejo | Designit
Meters, Kilos, NPS... and Other Success MetricsItziar Pobes Gamarra| We Question Our
Project
& Silvia Calvet |
Adevinta
Building Bridges to Get Everything You WantDeborah Zell | Dell Technologies
Designing Our Future Today: Service Design at the Front Lines of Climate ResilienceAran Baker | Cohere Design Lab
& Emily Wright | Culture SHIFT
Getting Involved: How to Embed and Manage Service Design in Large Organisations Using the Service Design Maturity ModelNiels Corsten | Koos Service Design
Creating Meaningful Experiences Through Complexity: Designing Human Services Solutions at IBM Watson Health Charlyne Lefebvre-Paillé | IBM Watson Health
12:30 - 14:00 Lunch
11:0
0 -
11:
3011
:30
- 1
2:0
012
:00
- 1
2:30
16:00 - 18:00 Afternoon SessionsC R H G a l l e ry (S o u t h E n d )
16:00 - 16:30 Designing for Imperfect Systems Josh Greenhut | Bridgeable
16:30 - 17:00 Designing for Public Education: Partnerships Across Government, Technology and DesignJudy Mellett I Telus & Eleanor LiddyI BC Ministry of Education
17:00 - 17:45 Loop: Solving for Disposability While Maintaining Its VirtuesTom Szaky I TerraCycle
17:45 - 18:00 Wrap-up and Close
14:00 - 15:30 Afternoon Breakout Sessionslimited capacity for track 03 - 06: please register prior to the conferenceplease note that talks begin at 14:00 and workshops begin at 13:30
Track 01: Behaviourp r e s e n tat i o n sC R H G a l l e ry (S o u t h E n d )1 4 : 0 0 - 1 5 : 3 0
Track 02: Culturep r e s e n tat i o n sKo e r n e r G a r d e n s1 4 : 0 0 - 1 5 : 3 0
Track 03: w o r k s h o pM e e t i n g R o o m # 21 3 : 3 0 - 1 5 : 3 0
Track 04: w o r k s h o pC i t y B u i l d e r s G a l l e ry1 3 : 3 0 - 1 5 : 3 0
Track 05: w o r k s h o pCo m m u n i t y S t u d i o1 3 : 3 0 - 1 5 : 3 0
Track 06: w o r k s h o pB l a k e s R o o m1 3 : 3 0 - 1 5 : 3 0
Designing in ComplexityJulie Guinn | Elsevier
From Flying Planes to Flying People:Transforming One of the World’s Largest Airline Groups to Become Design-Driven and Human-Centric Guido Woska | Lufthansa Group
Unintended ConsequencesLizzie Abernethy| Andthen
Look Before You Leap: A Foresight PrimerShelley Evenson| Fjord
& Amy Sullivan| Fjord | Accenture
Designing with Diversity: How to Adapt Your Design Methods for InclusionBen Kim | TELUS
& Linn Vizard | Service
Design Paths
Service Rollercoasters: How to Build Services Using Storytelling ElementsDaniele Catanalotto | Swiss Innovation
Academy
Overdose: Service Design in the Time of CrisisTai Huynh | UHN OpenLab
Bridge Over the River ResearchShannah Segal | Ontario Digital Service
Customer Behaviour by Design - Influencing Behaviour Beyond NudgingAnne van Lieren | livework
Hothouses for Innovation: Human-Centred, Science-Informed Design for Homelessness ServicesBen Hartridge | Dartington Service Design Lab
15:30 - 16:00 Coffee Break
14:0
0 -
14
:30
14:3
0 -
15:
00
15:0
0 -
15:
30
morning
afternoon