Post on 11-Jan-2015
description
This is Joe Business is not good
His Customers are Unhappy. Very Unhappy
And Joe Knows Unhappy Customers
Mean ...
Staff Problems.
Profi ts Problems.
And Focuses on Loyalty
So He Changes Things
Cos he realises .... Satisfaction is like being acquainted.
Superficial.
Maybe even Artificial.
But Loyalty is About
Intimacy. Trust. Commitment.
About Emotional Buy-In
Credit Cards
Awareness Buy Use Receive / Bill / Fin Get Help Upgrade /
Re-Pcshe
Marketing
Logistics
Finance
Communications
Manufacturing
Product Dev
Sales
And Tracks Customer Loyalty in Each Touch Point
He then maps his customers experience
Now his customers are ...
linked to his people and processes
They told him what to change ...And where the customer experience
was being messed up.
Now his team create customer value
His staff are happier And know what to do ...
And this is Joe... He’s happy too ...
His Business is Profitable Again
Give us a call www.ravetopia.com