They're Here! AR, VR & AI are Revolutionizing the Customer Experience

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Transcript of They're Here! AR, VR & AI are Revolutionizing the Customer Experience

They'reHere!AR,VR&AIareRevolu5onizingtheCustomerExperience

BeckBesecker CEO

Marxent

Presented:September28,2016atRetail’sDigitalSummit

NeilPa5l,President,SoSwareGroup–Fluid,Inc

KimberlyGrabelSVP,Marke5ngSomaIn5mates

15 years experience in commerce & retail

Based in NY & SF with 150 staff

Mission: make shopping more personal & profitable

Offer customer experience services & software

Select clients:

RESULTS

75-80% Would use it again

2.3-2.5 out of 3 Experience Rating

5-6 Questions answered

RESULTS

Average 2 Minute Session Time

65-70% Clickthrough

More Products Viewed

Lower Cart Abandonment

AR, VR & The Customer Experience

Why VisualCommerce™ 23

Augmented & Virtual Reality are revolutionizing how & where high-end, configurable products are sold.

AR EXPERIENCE

FINAL INSTALLED DECK

BEFORE AFTER

Three Cs – Airport Experience

36

35,000 times the power at 1/80th the cost

1.3 million times the power at 1/50th the cost

Phone-Based AR/VR PC-Based VR

…compared with the best VR system of 1993

Kimberly Grabel, SVP Marketing, Soma IntimatesNeil Patil, President, Software Products Group, Fluid Beck Besecker, CEO, Marxent

Let’s Talk!