These are the training aims that you will use to deliver

the “Who’s Challenging Who?” training session

2We hope the “Who’s Challenging Who?” training session will help people think more positively about people with challenging behaviour

2

The training is based on what we feel and think

2

We want to tell you what it is like to have challenging behaviour, and about the problems we face in our everyday lives

2

We also want to give you advice on how you can provide us with better services

What do you think about these training aims?

Learning Objectives

These are the skills and knowledge people will learn during a training session

This is what we want staff to learn by the end of the “Who’s Challenging Who?” training session

2

2

What people with challenging behaviour think about how other people perceive them

2

What problems there are around communication, and what we can do to make communication easier

2What problems exist where the person with challenging behaviour lives and what can be done to help improve these problems

2How people feel when they are physically restrained, and what we can do to avoid using restraint

2How medication can be unhelpful for some people with challenging behaviour, and how we can support them to deal with medication problems

2A person with challenging behaviour wants and needs to be valued equally, listened to and included just like everyone else

2

The qualities people with challenging behaviour value in support staff

It is your turn to practice

We will give you some feedback

Welcome people

Go over the rules for

today

Tell people what the

training aim is

What are people going

to learn?

Well done!

Break

15 Minutes

Training Problems

Sometimes the people you train can cause

problems

Can you think of any

problems that might happen

during a training session?

Well done!

Someone could be

talking too much

Someone might be shy and not take

part

People might interrupt you when you are delivering the

training

Having session rules could stop some of these things

from happening

Any Questions

?

We are now going to do 3 role plays

This will help us learn how to deal with training problems

How can we deal with someone who talks too much?

How can we encourage a quiet person to take part?

How can we make sure people don’t interrupt the training?

Well done!

Any Questions

?

Confidentiality

Giving our own experiences is a good way of training people

But it’s important to do it in the right way

We are talking about someone who isn’t in the room

We aren’t being nice about them Should we use their name?

The same goes for any companies or organizations' we are talking about

It’s also important that we don’t share stories from training outside of the room.

Do you think we should have a rule about confidentiality in our training session?

How to end a session

Before the people we have trained can go home

We have to do a few things first

Can anyone think what they are?

First we would list the learning objectives

These are the things the staff have learned

Then we could ask if anyone had any questions about the training session

Then we would thank everyone for coming

Ask people to fill out a training evaluation form

It is your turn to practice

We will give you some feedback

List what staff have learned

Ask if anyone has any

questions

Thank everyone for coming to the

training

Ask people to fill out an evaluation

form

Well done!

Break

15 Minutes

What have I learned today?

I can use a relaxation exercise to deal with nerves

Feel more confident delivering training

Listen to people well

Use good body language

Use my voice well

Start a training session

Know what training problems are an how to deal with them

Understand why we don’t talk about things we shouldn’t

End a training session

?End of session Quiz

The Who’s Challenging Who? Project is about

A: Cooking

B: Challenging Behaviour

C: Mental Health

Training is a way to help people

A: Pick something to eat

B: Change the way people think, feel and behave

C: Paint their houses

Listening to what people have to say is important because:

A: It shows you are interested in their opinions.

B: You can pretend you are interested

C: It’s not important

Good body language shows people that:

A: You didn’t have enough sleep last night

B: You’re not interested

C: You are interested

Too many rules will: A: Relax people

B: Make people nervous

C: Make everyone really happy

Why do we tell people what they are going to learn?

A: So they know what to expect

B: So, if they don’t like the look of it they can go home.

C: If they fall asleep they can pretend they did all the training

A person might not take part in training:

A: Because they don’t speak English

B: They don’t know all the answers

C: They don’t understand the activities.

How can we stop someone from talking too much?

A: Stuff something in their mouth.

B: Tell them to shut their trap

C: Encourage someone else to take part

Being confidential is good because

A: It protects people

B: It lets you learn secrets

C: It’s a funny TV show

At the end of a training session you:

A: Give everyone a prize

B: Give them an evaluation form

C: Do a dance

Any Questions

?

Brilliant Job!Day2

You have completed day 2 of the

“Who’s Challenging Who?”

Trainer course!

Home!