These Are Not the Droids You Are Looking For: Making Social Media More Human

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Three-hour workshop for Minnewebcon 2013. Focused on using interpersonal communication rules to help SM practitioners more human.

Transcript of These Are Not the Droids You Are Looking For: Making Social Media More Human

Tonya Oaks Smith#minnewebcon http://www.flickr.com/photos/

50847131@N05/4693243571/

These Are Not The Droids

You’re Looking ForMaking Social Media More Human

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What is a human?

#minnewebcon http://www.youtube.com/watch?v=YWNPeNEvMN4

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What do others think?

http://www.flickr.com/photos/elliotjo/2777611718/#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What do we think?

http://www.flickr.com/photos/elliotjo/2777611718/#minnewebcon

Tuesday, April 16, 13

@marleysmom by @radiofreegeorgy

@marleysmom

http://www.flickr.com/photos/hewebne/8581156870/in/set-72157633059736963/#minnewebcon

•Communications director at the UALR William H. Bowen School of Law•Worked as a reporter, internal comm for private company, for central communications, and the law school•Board member for Higher Education Web Professionals

#shoes#positivity

Tuesday, April 16, 13

These are not the droids you’re

looking for...http://www.flickr.com/photos/atmosttv/7014377287/#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What will we learn?

#minnewebcon

• Define and compare interpersonal and mass media

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What will we learn?

#minnewebcon

• Define and compare interpersonal and mass media

• Discover relevant interpersonal rules for social media communication

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What will we learn?

#minnewebcon

• Define and compare interpersonal and mass media

• Discover relevant interpersonal rules for social media communication

• Process best practices for social media

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What will we learn?

#minnewebcon

• Define and compare interpersonal and mass media

• Discover relevant interpersonal rules for social media communication

• Process best practices for social media

• Set goals with a communication plan focused on both strategies and tactics

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What will we learn?

#minnewebcon

• Define and compare interpersonal and mass media

• Discover relevant interpersonal rules for social media communication

• Process best practices for social media

• Set goals with a communication plan focused on both strategies and tactics

•Determine the best ways to drive engagement with real humans 

Tuesday, April 16, 13

Who are you?

http://www.flickr.com/photos/highedweb/2922852848/in/photostream#minnewebcon

Tuesday, April 16, 13

And why are you here?

http://www.flickr.com/photos/highedweb/5090342543/in/photostream#minnewebcon

Tuesday, April 16, 13

*activity break*

http://www.electrowow.net/2012/07/robot-dancing-competition-in-china.html#minnewebcon

Tuesday, April 16, 13

Section 1

#minnewebcon

Tuesday, April 16, 13

Interpersonal vs. mass

communication

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Interpersonal communication

http://www.flickr.com/photos/hewebne/8579845715/in/set-72157633063526748#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Mass communication

http://www.flickr.com/photos/40893278@N06/6041890351/#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Social media?

http://www.flickr.com/photos/hewebne/8580945712/in/set-72157633063526748#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

#humanity

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Getting to know your org

http://www.flickr.com/photos/ianmain/12744620/#minnewebcon

Tuesday, April 16, 13

Think about your organization’s mission, vision,

core values. Where is the humanness?

#minnewebcon

Tuesday, April 16, 13

*activity break*

http://www.electrowow.net/2012/07/robot-dancing-competition-in-china.html#minnewebcon

Tuesday, April 16, 13

Section 2

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

So what are our rules?

#minnewebcon http://www.flickr.com/photos/djbrady/1205847589/

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Set boundaries

#minnewebcon

Tuesday, April 16, 13

The best way to find out if you can trust somebody is to trust them.

- Ernest Hemingway

#minnewebcon

Tuesday, April 16, 13

Attend to face

#minnewebcon

Tuesday, April 16, 13

I think you still have no idea the effect you can have.

- Suzanne Collins

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Interrupt sometimes

#minnewebcon http://www.flickr.com/photos/zoot42/2526993321/

Tuesday, April 16, 13

The river is everywhere.- Herman Hesse

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Share care

#minnewebcon

Tuesday, April 16, 13

Through the Thou, a person becomes I.

- Martin Buber

#minnewebcon

Tuesday, April 16, 13

Think about these rules. We follow them well in person, right?

Have you seen examples of them

in social media?

#minnewebcon

Tuesday, April 16, 13

*activity break*

http://www.electrowow.net/2012/07/robot-dancing-competition-in-china.html#minnewebcon

Tuesday, April 16, 13

#bostonmarathon

#minnewebcon

Tuesday, April 16, 13

#minnewebcon

Tuesday, April 16, 13

#minnewebcon

WTFTuesday, April 16, 13

#minnewebcon

Tuesday, April 16, 13

#minnewebcon

Boundary respect

Tuesday, April 16, 13

#minnewebcon

Face attention

Tuesday, April 16, 13

#minnewebcon

Strategic interruption

Tuesday, April 16, 13

#minnewebcon

Empathy

Tuesday, April 16, 13

Section 3

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Strategy... Or the ultimate chance to be human

#minnewebcon http://www.flickr.com/photos/bearseye/7929020134/

Tuesday, April 16, 13

Bah.

#minnewebcon

Tuesday, April 16, 13

There’s Life Beyond the Four-Year University

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

I suggest a new strategy, R2: Let the Wookie win.

- C-3PO

#minnewebcon

Tuesday, April 16, 13

There’s Life Beyond the Four-Year University

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Our greatness lies not so much in being able to remake the world as being able to remake ourselves.

- Mahatma Ghandi

#minnewebcon

Tuesday, April 16, 13

My ally is the Force, and a powerful ally it is. Life creates it, makes it grow. Its energy surrounds us, binds us. Luminous beings are we, not this crude matter. You must feel the Force flow around you.

- Yoda

#minnewebcon

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What composes our plan?

#minnewebcon http://www.flickr.com/photos/jim-in-times-square/68664091/

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Objectives

#minnewebcon http://www.flickr.com/photos/willowpoppy/6613082663/

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Audiences

#minnewebcon http://www.flickr.com/photos/thinkmedialabs/6176869823/

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Action

#minnewebcon http://www.flickr.com/photos/birdsbarbershop/6893807298/

Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Benefits

#minnewebcon

+Tuesday, April 16, 13

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Evaluation

#minnewebcon http://www.flickr.com/photos/59654451@N02/5468569076/

Tuesday, April 16, 13

Section 4

#minnewebcon

Tuesday, April 16, 13

Human goals

http://www.flickr.com/photos/gingerbugjones/413135185/#minnewebcon

Tuesday, April 16, 13

Be authentic

#minnewebcon

Tuesday, April 16, 13

Be accurate

#minnewebcon

Tuesday, April 16, 13

Be respectful

#minnewebcon http://www.time.com/time/photoessays/10questions/0,30255,1966496,00.html

Tuesday, April 16, 13

Be positive

#minnewebcon

Tuesday, April 16, 13

Be a listener

http://www.flickr.com/photos/hewebne/8579846277/#minnewebcon

Tuesday, April 16, 13

Practically, you should...

#minnewebcon

Tuesday, April 16, 13

Section 5

#minnewebcon

Tuesday, April 16, 13

Wrapping it up

#minnewebcon

Tuesday, April 16, 13

Marley photo by @bootsmc#dolesswrong S/O @bpmore and @carriehphillips

It all comes down to this...

Tuesday, April 16, 13

Get with me...

Tonya Oaks Smithtosmith@ualr.edu@marleysmom501.324.9896

Through the Thou, a person becomes I.Tuesday, April 16, 13