The value of water

quality management

systems in a crisis Boil Water Alert Case Study

Gosford Council is

the largest non-metro

water utility in NSW

We provide water to

70,000 properties

163,000 people

Australian

Drinking

Water

Guidelines

PREVENTION

&

PREPARATION

E. coli detected

in the water supply

Communications response

Print

Radio

TV

Boil Water Alert

Boil Water Alert Lifted

Operational response

Investigation

Chlorination

Flushing

Sampling

Repairs

Filtered water sales Over 6000 bottles of water provided

What worked well

Procedures

Templates

Staff mobilisation

Media coverage

Direct notification

Social media

Assistance and cooperation

Areas for improvement

Data provision

Chlorine supply

Documentation

Communications

Call centre briefing

Keeping ‘up to date’

Implications and next steps

Interim solutions

Capital works

Documentation

Expectations

ADWG implementation

Hope for the best,

prepare for the worst Chris Bradford, The Ring of Earth