Post on 07-May-2018
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The innovation engine for the digitized world – The New Style of IT New Style of IT supported by HP Software
bernd.ludwig@hpe.com
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2
1
…hasn’t changed
much since 1959 ?
The old style of IT…
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IT has changed significantly since 1959
3
Environments are rapidly changing and getting increasingly complex
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Digital business transformation is happening now
of businesses expect to be digital in 24 months
50%of information is in the form of what’s called machine data
90%
reduction in cost for business operations driven by smart machines by 2018
30%Mobile Apps
10 M
and it is driving IT transformation
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Software IS the Product
Software IS the Innovation Engine
Software IS the Differentiation Engine
What does this mean for IT?
7
Software DefinedAnything
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Continuous innovation
The art of failing fast
Rapid anti-competitive moves
The New Style of IT powers a New Style of Business
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Minimum viable product
Experiment
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The New Style of IT
IT's about Collaboration
Fluid IT
Fluid approach dealing with the pace of digital
business
Greater agility
Businessoutcome-centric
New workloads, apps,and experiences
Shorter cycle times
Core IT
Maintaining the rock-solid foundation for
business execution
IT outcome-centric
Conventional workloads & apps
Longer cycle times
Lower cost
Gartner calls it
Bimodal IT
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The New Style of IT bridges Core IT and Fluid ITCharacteristics vary between Core IT and Fluid IT
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Fluid IT
Core IT
Agile Dev and Test
Mobility Everywhere
App Security
Real Time Management
Big Data Business Value
Extreme Automation
Cloud Delivery Models
Enterprise Security
E2E Management
Big Data Warehouse
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The New Style of IT bridges Core IT and Fluid ITCharacteristics vary between Core IT and Fluid IT
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Fluid IT
Core IT
Agile Dev and Test
Mobility Everywhere
App Security
Real Time Management
Big Data Business Value
Extreme Automation
Cloud Delivery Models
Enterprise Security
E2E Management
Big Data Warehouse
Service Integrator
Service Developer
Service Provider
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Industry use cases
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Fluid IT
Catalog of offerings
Account Management
Subscriber Database
Government Services
Inventory Management
Car Stock Management
Retail
Insurance
Finance
Telecommunications
Public Sector
Automotive
Mobile Access
Mobile Banking
Smart Shopper
E-Citizens Services
Real time Management
Connected Cars
Core IT
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17
Most of our customers come from the Core IT side
Mature Core ServicesRenovate the CoreReduce Technical Debt
Embrace InnovationSupport AgilityPlan Technical Debt
Connecting and bridging the modes requires a new
Operating Model
Fluid ITCore IT
However, balancing the modes requires a new operating model
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IT as a business innovator
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Fluid ITCore IT
Management of change initiativeCultural change requires strong leadership and
changes to metrics and incentives. The operating
model should reinforce the new culture
Technology accelerates culture shiftsUsing technology to expose information and promote
transparency between teams builds trust and
collaboration
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2
3
More than labeling IT as a providerRequires behavior changes to adopt the cultural
characteristics of a provider/broker while at the same
time retaining traditional principles to control systems
that power the business core
IT is a service integrator and service providerControlling end-to-end IT system and service delivery at the optimal cost
IT is a service developer and service provider Enabling continuous creation and consumption of IT and business services
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The foundation for capitalizing on the New Style of IT
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Requires balancing across three perspectives simultaneously
• Collaborative, inclusive innovation• Fast and flexible• Consumer centric• Risk tolerant
• Value chain operating model• Consumption oriented• Process and method agnostic
• Data-driven• Service centric• Modular, composite design
TECHNOLOGY
Integrator
Provider
Developer
CULTURE
STRUCTURE
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Service
Development
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service
Architecture
Policy Requirement
Scope Agreement
IT
Project
Portfolio
Backlog
Item
Source
Conceptual
Service
Blueprint
Conceptual
Service
Logical Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Service Release Blueprint
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfillment Request
SubscriptionChargeback
Contract
Request
Problem/Known Error
Knowledge
ItemIncident
Event
Service
Monitor
Run
Book
RFC
Actual
Service
CIs
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Knowledge &
Collaboration
Component
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Efficiency
&
AgilityFinance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendor
IT V
alu
e C
hai
n
Plan Build Deliver Run
Reference Architecture
Service-centricIT reference architecture
for the IT Value Chain
The New Style of IT leveraging the IT Value Chain
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IT4IT Reference Architecture
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Big
Dat
a A
nal
ytic
s
The Operating Model on top of IT Value Chain
Avoid failure by detecting and
correctingissues
proactively
Run
Ensure business strategy leads
to the optimal IT portfolio
Plan
Streamline requirements
to build and deploy new
services
Build
Accelerate requests to
streamlining the supply-chain to
fulfill them
Deliver
Business and Customer Relationship
Sourcing and Supplier Relationship
Provide/broker Services to the Enterprise...
...On top of a consistent, integrated service model backbone
En
terp
rise
Arc
hit
ectu
re
21
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Reference Architecture based upon IT4IT
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DetectToCorrect
Strategy To Portfolio
Requirement ToDeploy
RequestToFulfill
Business and Customer Relationship
Sourcing and Supplier Relationship
IT Consumer Portal & Dashboard
Service Model Backbone and Integration
DemandInvestment
Portfolio
IT Architecture
Service Portfolio
Require-ments Project
Design/Develop
Test & Release
Catalog Usage/ Billing
Fulfill-ment
Change
Incident/ Problem
Monitor/ Event
Config-uration
Diagnose/ Remediate
En
terp
rise
Arc
hit
ectu
re
Big
Dat
a A
nal
ytic
s
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Drive IT Portfolio to business innovation
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Holistic demand
Across PMO, cloud and enterprise architecture, service portfolio and business needs
Business priorities
Enhance business agility, speed innovation and business growth
Data consistency
Comprehensive operating-level agreements (OLAs) based on consistent data across service providers
Financial visibility
Ensuring ROI and cost savings aligns with financial objectives and charge-back schemas
Traceability
Measure, manage and audit providers’ performance
Communication
Manage contracts and improves business relationships through use of detailed roadmaps and KPIs
.
Plan
Strategy-to-Portfolio
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
STRATEGY
• Define objectives
• Align business and IT roadmaps
• Set up standards and policies
• Assess applications cloud readiness
SERVICE PORTFOLIO
• Service architecture
• Service portfolio rationalization
• Create service blueprint and roadmap with cloud-initiative components
DEMAND
• Consolidate business demand
• Analyze priority, urgency, and impact
• Create new or tag existing demand
SELECTION
• Business value, costs, benefits & resources
• Security and risk
• What-if-analysis
• Ensure governance
Governance of IT Portfolio and Investments
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Enterprise Architecture
Service Portfolio
Demand Proposal
Plan
Strategy-to-Portfolio
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Strategy Service portfolio Demand Selection
HP Products - Mappings
HP Project & Portfolio Management
HP Application Portfolio Management
HP Enterprise Maps
HP IT Business Analytics
Plan
Strategy-to-Portfolio
25
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Services - Mappings
Service Manager Reference Model
HP IT Business Analytics Foundation
Project & Portfolio Management Foundation
Service Strategy
Strategy Service portfolio Demand Selection
Plan
Strategy-to-Portfolio
26
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Deploy best services
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Reuse
Reuse of services and requirements becomes the norm
Time to market
Faster time to market for service realization
Supplier Info
Increased traceability across internal and external suppliers
Financial visibility
Improves inputs to IT Financial Management on full service cost
Predictable
Control point facts about quality, utility, security and cost
Policy compliance
Across security, risk, enterprise architecture & finance
Build
Requirement-to-Deploy
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
PLAN&DESIGN
• IT Project plan
• Logical service model
• Requirements
• Functional & technical
• Standards & policies
DEVELOP
• Development: Agile, iterative, waterfall …
• Source & set up development environment
• Version control
• Developer testing
TEST
• Functional: desktop, web, mobile
• Performance: desktop, web, mobile
• Security: static, dynamic
DEPLOY
• Release plan
• Change and configuration process
• Knowledge management
• Application and security monitors
Prioritize, Build, Test and Deploy best services
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Build
Requirement-to-Deploy
Service DesignService
Development
Requirements
Test
Release Composition
Build
Fulfillment Execution
Defect
Change Control
Project
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Plan & design Develop Test Deploy
HP Agile Manager
HP Application Lifecycle Management (Quality Center)
HP Lifecycle Virtualization
HP Service Manager, HP Service Anywhere
HP Application Security (Fortify)
HP DevOps Automation
HP Project & Portfolio Management
HP IT Business Analytics
HP Unified Functional Testing
HP Application Lifecycle Intelligence
HP LoadRunner, HP Performance Center,
HP StormRunner
HP Mobile Center
HP CODAR
HP Cloud Service Automation
Build
Requirement-to-Deploy
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HP Products - Mappings
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Services - Mappings
Plan & design Develop Test Deploy
Service Manager Reference Model
Enterprise Agile Foundation
Application Lifecycle Management Services
Performance Center Services
Project & Portfolio Foundation
Cloud Maps
Cloud Services Automation Services
SA, NA, OO & DMA Foundations
Enterprise Agility
Build
Requirement-to-Deploy
30
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Catalog, fulfill and manage service usage
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Consumption
Consumers easily find and subscribe via self-service
Single catalog
Optimize multi-sourcing of cloud and internal services through a comprehensive alignment of resources
Service broker
Overarching service management for the transition to broker of services
Efficiency
Standard subscription process with authorization, policies and automation
Traceability
Across subscription, usage and chargeback
Cost optimization
Recover expired and unused cloud subscriptions, infrastructure and licenses
Deliver
Request-to-Fulfill
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
DEFINE AND PUBLISH
• Mash catalog items from all fulfillment engines
• Set pricing, options and SLA
• Publish services
SUBSCRIBE
• Self-service portal engagement
• Personalized experience
• Manage subscriptions and authorization process
FULLFILL
• Asset control and fulfillments routing
• Policy-driven app control within internal and external providers
• Integrate with change, asset & configuration systems
MEASURE
• Service usage measurement
• Chargeback / showback
• Cost transparency
• Surveys and ratings
Service catalog, provisioning, and migration
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Catalog RequestChargeback /
ShowbackFulfillment
Shop / Buy / Pay / Manage
Deliver
Request-to-Fulfill
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Define & publish Subscribe Fulfill Measure
HP Service Manager/HP Service Anywhere
HP Propel
HP IT Business Analytics
HP Operations Orchestration
HP Cloud Service Automation, HP CODAR
HP Products - Mappings
HP Asset Manager
HP Network, Storage & Server Automation
HP DB, Middleware & Application Automation
Deliver
Request-to-Fulfill
33
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Define & publish Subscribe Fulfill Measure
HP Services Service Manager Reference Model
HP Supplier Management
HP Rapid Deployment Pack for Service Manager
HP Cloud Services Automation Services
HP Application Life Cycle Management Services
HP Cloud Maps
HP SA, NA, OO & DMA Foundation
HP Services - MappingsDeliver
Request-to-Fulfill
34
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Anticipate and resolve production issues
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Efficiency
Consolidated management platform for infrastructure and application monitoring, access controls and policy enforcement.
Collaboration
Report back to the business to guide further cloud application deployment
Traceability
Monitor and manage app performance, availability, and compliance across providers
Cost
Track and optimize cloud costs and vendor SLAs
Risk
Enforce security policy and compliance requirements among disparate providers
Improvement
Integrated process for customer support and change, asset and request management
Run
Detect-to-Correct
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
DETECT
• Collect and correlate events, alarms and metrics across multi-providers infrastructure
• Load into IT data warehouse
• Understand user issues
DIAGNOSE
• Root cause through big data analytics
• Severity and business impact
• Defined escalation path with service providers
CHANGE
• Define change request
• Perform problem and risk analysis
• Approve infrastructure change following governance policies
• Automated elastic optimization of capacity
CORRECT
• Implement change
• Leverage run books for scale-in, scale-out and ticket management
• Auto-fixed common issues
• Close records
Present a unified pane of glass to all providers
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Service Monitoring
Event Management
Incident Management
Remediation
Configuration Management
Service Desk and Security Operation Centers
Run
Detect-to-Correct
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Detect Diagnose Change Correct
HP Business Service Management Suite
HP Service Manager, HP Service Anywhere
HP Universal CMDB, Universal Discovery
HP Operations Orchestration
HP IT Business Analytics
HP Network Security (Tipping Point) & Security Intelligence (ArcSight)
HP Ops Analytics
HP Products - MappingsRun
Detect-to-Correct
37
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Detect Diagnose Change Correct
HP Services Service Manager Reference Model
HP Converged Security
HP Rapid Deployment Pack for Service Manager
HP Operations Bridge
HP Automated Network Management
HP Application, Systems, Network Foundations
HP Automation Foundation
HP Server Automation, Ops Orchestration Quickpack
HP Services - MappingsRun
Detect-to-Correct
38
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IT4IT™ reference architecture
IT4IT™ is a trademark of The Open Group
Strategy toPortfolio
Requirement to Deploy Request to Fulfill Detect to Correct
Enterprise Architecture Component
ServicePortfolio
Component
PortfolioDemand
Component
Proposal Component
PolicyComponent
ReleaseCompositionComponent
ProjectComponent
Source ControlComponent
ServiceDesign
Component
Requirement Component
TestComponent
DefectComponent
BuildComponent
Build PackageComponent
Offer Consumption Component
UsageComponent
Chargeback/Showback
Component
RequestRationalization
Component
FulfillmentExecutionComponent
OfferManagementComponent
CatalogCompositionComponent
ProblemComponent
IncidentComponent
ServiceMonitoring
Component
ChangeControl
Component
Diagnostics &Remediation
Component
ConfigurationManagement
Component
EventComponent
Service LevelComponent
ITInitiative
Source
Require-ment
Offer
ServiceCatalog
Entry
Test Case
Defect
Build EventServiceContract
BuildPackage
ServiceArchitec-
ture
Policy
ScopeAgree-ment
PortfolioBacklog
Item
UsageRecord
Fulfill-ment
Request
Subscrip-tion
Charge-back
Contract
Request
Problem/KnownError
Incident
ServiceMonitor
Run Book
RFC
ShoppingCart
ServiceRelease
Blueprint
LogicalService
Blueprint
ActualService
CIs
Con-ceptualService
Blueprint
Con-ceptualService
DesiredServiceModel
ServiceRelease
V2.0 snapshot is based upon material developed by the IT4IT™ Forum of The Open Group™
Key functional component
Service model artifact
Key data artifact
Auxiliary data artifact
Entity relationship
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
2
3
Software is becoming the product, the innovation engine, the differentiator in the digitization of everything
IT needs to rise to the challenge: faster, more agile, close to the business
New Style of IT bridges both Core IT and Fluid IT with one reference architecture based on the IT Value Chain
1
The bottom line
54
4IT needs to adopt service provider / service developer / service integrator operating models