The  Team  Trifecta  3  Keys  to  a  Highly  Effec6ve  Team  

September  11,  2014    

High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing  in  

Kristin J. Arnold, MBA,  CMC,  CPF,  CSP                                            ©  2014    All  Rights  Reserved  

     Tel:  480.502.2100  or  800.589.4733  

   Fax:      480.502.2102  or  888.884.9132  

   Email:  KrisHn@ExtraordinaryTeam.com  

President,  QPC  Inc.  –  The  Extraordinary  Team  

11890  E  Juan  Tabo  Road,  ScoSsdale,  AZ  85255  

www.ExtraordinaryTeam.com  

The  Team  Trifecta  

•  Results  •  Process  •  RelaHonships  •  Within  constraints  

– Time  – Resources  – Capability  

Clear  Goals  

Alignment  

Alignment  

Charter  the  Team  

•  Goal  Clarity  

•  Role  Clarity  

•  Authority  

•  Feedback  

•  Consequences  

Have  an  Agenda  

Time   Topic   Presenter  

Open  

Close  

Create  a  Team  Map  

Map  for  Process  Improvement  

Alignment & Focus

1

Understand the Process

2

Locate the Pain

3

Validate the Process

4 Agree on Solution(s)

5

Plan & Implement Change(s)

6

Standardize 7

Evaluate Progress

8

Work-­‐Out  Methodology  Planning Work Out Session Execution

Define problem & issues

Collect data

Participants identified

Prepare leadership

Design session

Small Group idea generation

Develop recommendations

Develop action plans

Identify “owners”

Town Meeting

Report Out

Open discussion

Decisions made

Owners meet with sponsors

Next steps

Key players

Progress reviews

GANTT  Chart  

Shewart  Cycle  

PLAN

DO

CHECK

ACT

End  With  an  AcEon  Plan  

What   Who   When  

Shari  

Mike  

Jaclyn  

Relentlessly  Follow  Up  

Submit Status Reports

Ask Howzitgoing?

Create Visual Metrics

The  Team  Trifecta  

•  Results  •  Process  •  RelaHonships  •  Within  constraints  

– Time  – Resources  – Capability  

GODA  Process  

Generate  

Organize  

Decide  

Act  

Photo:  Wikipedia.com  

Start  with  a  topic,  quesHon  or  task…  

Pause  to  think  

Brainstorm  the  possibiliHes  by:  

•  Freewheel/popcorn  •  Round-­‐robin  •  Post-­‐It  Notes®  •  AA—Ask  all!  

GENERATE  

Priori6ze  your  opHons  down  to  manageable  number  (3-­‐5)  

OR

Organize  the  items  by:  

•  Categories  •  Affinity  groups  •  Time  sequence  •  Flow  

NEVER  take  the  top  pick!  

ORGANIZE  

Build  a  consensus  by  asking:  

•  Either/Or?  •  Best  features?  •  Combine?  •  Parallel  paths?  •  Straw  poll?  

OR  

Select  one  among  a  short  range  of  opHons  

DECIDE  

Create  an  ac6on  plan  

Devise  visual  metrics  

Follow  up  relentlessly  

ACT  

Follow  the  Process  

The  Team  Trifecta  

•  Results  •  Process  •  Rela6onships  •  Within  constraints  

– Time  – Resources  – Capability  

Stages of Team Development

Bruce  Tuckman,  “Developmental  Sequence  in  Small  Groups.”    Classics  for  Group  Facilitators,  p.  66  

Pro

duct

ivit

y/E

ffic

ienc

y

Time

Conflict    is  

Normal  and  

Natural  

Assume  PosiEve  Intent  

•  Explain  concept  •  Ask  for  input  •  Check  for  agreement  

•  Enforcement  

•  Post  •  Refer  

Set  Ground  Rules  

JoHari  Window  

OPEN  You know

You don’t know

I know I don’t know

Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, 1955.

JoHari  Window  

OPEN  BLIND  SPOT  

HIDDEN  CREATIVE  UNKNOWN  

You know

You don’t know

I know I don’t know

Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, 1955.

JoHari  Window  

OPEN  BLIND  SPOT  

HIDDEN  CREATIVE  UNKNOWN  

You know

You don’t know

I know I don’t know

Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, 1955.

Team  Building  AcEviEes  

•  Make  it  quick  •  Involve  everyone  •  Make  it  okay  to  pass  •  Tie  it  to  the  team  •  Start  out  easy  •  Keep  it  lively  •  Be  prepared  •  Enjoy  yourself  •  Thank  them  

•  Timely  

•  Wanted  •  Phrase  as  statement  •  DescripHve  •  Don’t  exaggerate  •  Be  posiHve,  honest  &  direct  •  Look  at  the  context  

Give  Helpful  Feedback  

•  AcHvely  listen  •  Clarify  •  Acknowledge  the  valid  points  •  Think  about  it  •  Say  thank  you  •  Ask  for  help  

Receiving  Feedback  

•  +/  • What  went  well?  • What  could  be  done  differently?  

– Results  – Process  – RelaHonships  

CriEque  Yourselves  

The  Team  Trifecta  

•  Results  •  Process  •  RelaHonships  •  Within  constraints  

– Time  – Resources  – Capability  

•  High  Stakes  MeeHng  FacilitaHon®  

•  MainStage  ConversaHons™  &  Panel  ModeraHon  

•  FacilitaHon,  Team  &  PresentaHon  Skills  Training  

•  CriHcal  Thinking  &  Problem  Solving  Skills  Training  

•  Team  ConsulHng  &  Coaching  

www.ExtraordinaryTeam.com  

10  Common  Mistakes  Panelists  Make  

and  How  to  Avoid  Them  

December  11,  2014  

www.ExtraordinaryTeam.com    

©  2011    All  Rights  Reserved  High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing  in  

Kristin J. Arnold, MBA,  CMC,  CPF,  CSP                                            ©  2014    All  Rights  Reserved  

     Tel:  480.502.2100  or  800.589.4733  

   Fax:      480.502.2102  or  888.884.9132  

   Email:  KrisHn@ExtraordinaryTeam.com  

President,  QPC  Inc.  –  The  Extraordinary  Team  

11890  E  Juan  Tabo  Road,  ScoSsdale,  AZ  85255  

www.ExtraordinaryTeam.com