Post on 27-Nov-2021
We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX).
Create Connection. Value Conversation.
Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
The Sitel Group® Difference
We deliver 4.5 million brand experiences across the world every day that bring brands closer to their customers, but consumers don’t know our name or who we are. And this is our goal, because delivering meaningful experiences on your behalf is our No. 1 priority.
Your brand is unique, with distinct values, objectives and goals. That’s why you need solutions that support your individual needs. EXP+™, the Enterprise Experience Platform from Sitel Group®, delivers integrated and vertical-specific solutions, tailored to your specific needs.
Our success is 100% reliant on your success. That’s why we’re committed to building mutual relationships that reward us when you achieve your goals.
Whether you’re a startup or a Fortune 500, the secret to success is citing clear goals and building a deep understanding of your customers’ needs and experiences to create long-term benefit.
Our job is to wow your customers.
Boost your efficiency, effectiveness and customer satisfaction.
We succeed when you succeed.
Fanatical About
Solutions Built
Your Customers
Around You
Driven By
Your Success
Leading brands never stand still; you’re constantly innovating to meet changing and evolving consumer needs. Groundbreaking innovation comes to life when specialists with diverse viewpoints, and inspired by your vision and goals, ask “what if?” to reduce effort and create solutions for your customers’ needs.
We Innovate so You
Can Reach New Peaks
Problem-solving innovation.
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Sitel Group® Values As part of our DNA, our four people-centric values nurture our brand and reflect our culture focused on innovation, creativity and an entrepreneurial approach.
We harness the power of diverse groups to deliver greater value.
We lead by example with integrity and
authenticity and hold each other accountable.
We’re fanatical about customers and always deliver in the moments
that matter.
We have big dreams and innovate to achieve them.
Your Competitive Edge As a global CX solutions leader, we design, build and deliver a competitive edge across customer touchpoints bringing you closer to your customers.
With our award-winning culture and industry-leading experience, we improve your business results by pairing design thinking, innovation and digital solutions with the expertise and empathy of our people to Create Connection. Value Conversation.
Award-Winning CX LeaderWe’re honored to be recognized by partners, industry leaders and analysts across the globe.
2018 & 2019Winner of Frost & Sullivan’s Big Kahuna “Work Hard, Play Hard Award for Excellence in Company Culture”
2019Stevie Awards, Bronze: “The Employee Experience is the Customer Experience” and “Sitel® Nicaragua Exceeds Performance Expectations Through Trust and Communication”
2021The Financial Times recognized Sitel Group® as a “Leader in Diversity” for 2021
IAOP’s “Global Outsourcing 100” for 15 consecutive years
CRM Magazine, Leader in Contact Center Outsourcing
ICMI, Best Outsourcing Provider
CallMiner, Provider of the Year
Culture and Partnerships
Industry Recognition
2019 - ISG Provider Lens™ Archetype ReportLeader in Customer Service Buyers, Peak Season Buyers and Digital Experts
2020 - ISG Provider Lens™ Contact CenterCustomer Experience Services Archetype & Quadrant Reports, Leader in Automation Embracers, Digital Connoisseurs and CX Evangelists (Archetype) and top scores in AI & Analytics and Digital Operations (Quadrant)
Analyst Recognition
How We Operate
Methodology for Transforming Business-Wide Approach thatthe Associate Experience Ensures Excellence in Execution
CultureInitiatives around our company mission, values,
GOS (process), learning and development, diversity, inclusiveness and wellbeing
TechnologyBetter tools to increase
performance and efficiency
WorkplaceEnhancements that make our associates journey more enjoyable and productive
GOSNo matter where you are on the globe, you can rely on us to deliver the same consistent level of expertise and knowledge
Continuous ImprovementCreating an efficient operational process poised for successful implementation
Security and Risk ManagementOur rigorous security standards reduce and eliminate risk for our customers
Experience More with EXP+TM
Sitel Group® Facts and Figures
EXP+, the Enterprise Experience Platform from Sitel Group®, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction.
EXP Learning Design and DevelopmentLearning TechnologiesTraining DeliveryLearning Delivery as a Managed Service
Contact Center ServicesSpecialist Support ServicesFirst Party CollectionsInteraction Analytics for Agent PerformanceContact Center TechnologiesSecurity and Fraud DetectionWork at Home Solutions
Voice of the Customer Customer AnalyticsConsulting Services
Chatbots Interactive Voice ResponseAutomation
$2.1BRevenue
4.5MExperiences
Delivered Daily
50+Languages
Spoken
100,000+Associates
60%Associates Working
from Home
400+Customers
29Countries Globally
120+ Offices
Sitel Group 600 Brickell Ave,
Miami, FL 33131, USAsitel.com
@Sitel_WorldWide
@sitel
Sitel Group, Sitel and the Sitel mark are registered trademarks of the Sitel Group Companies. EXP+ and the EXP+ mark are trademarks of the Sitel Group Companies.
Learn more at sitel.com