The Role of GIS In NG9-1-1

GeCo in the Rockies 2014 Conference

Presenter Introduction

Stacen Gross • Regional Sales Consultant with GeoComm. Inc. • Based in Omaha, NE area • Involved in public safety consulting and technology for 20 years • APCO Corporate Commercial Advisory Member – Iowa & Nebraska Chapters

Today’s Agenda

• 9-1-1 Evolution

• NG9-1-1 Overview

• Role of GIS in NG9-1-1

• Is Anyone Using NG9-1-1 GIS Technology Today

• Is Anyone Planning For NG9-1-1 GIS Technology

• Data Standards

• Next Steps

• NG9-1-1 GIS Data Maintenance

9-1-1 Evolution Then to Now

9-1-1 Evolution

E9-1-1 Call Routing Today

Public Safety Answering Point

Telco SR

911 & Map Servers PSAP Call Taker Workstations

ALI Database

Wireless Carriers

VoIP Carriers

Landline Carriers

Existing 911 Infrastructure is very limited

Not compatible with new communications technologies

Lack of redundancy

GIS & 9-1-1 Today

Public Safety Answering Point

Telco SR

911 & Map Servers PSAP Call Taker Workstations

ALI Database

Wireless Carriers

VoIP Carriers

Landline Carriers

GIS is used at the end of call processing to graphically display location information to call takers

Landline Calls

Wireless Phase I and II

CAD Incidents

GIS Use in 9-1-1

9-1-1 System

Usage GIS Data Quality Needed

Frequency of GIS Data Updates

Enhanced 9-1-1

(Today)

Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B”

Near Perfect Preferred

As Frequent as Possible

NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing

Near Perfect Critical

Near Real-Time

Today…

GIS Use in 9-1-1

…and Tomorrow

9-1-1 System

Usage GIS Data Quality Needed

Frequency of GIS Data Updates

Enhanced 9-1-1

(Today)

Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B”

Near Perfect Preferred

As Frequent as Possible

NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing

Near Perfect Critical

Near Real-Time

Wireless 9-1-1 Created Need For GIS Integration

Minimum Requirements To Map 9-1-1 Calls…Today

• Roads Centerline Layer

• Emergency Service Zone Layer

• Community Boundary Layer

NG9-1-1 Overview The Future Is Now

Important Definitions

ESInet An ESInet is a managed IP network that is used for emergency services communications, and which can be shared by all public safety agencies. It provides the IP transport infrastructure upon which independent application platforms and core functional processes can be deployed, including, but not restricted to, those necessary for providing NG9-1-1 services

ECRF A functional element in an ESInet which is a LoST protocol server where location information (either civic address or geo-coordinates) and a Service URN serve as input to a mapping function that returns a URI used to route an emergency call toward the appropriate PSAP for the caller’s location or towards a responder agency.

http://www.nena.org/?page=Glossary

Important Definitions LIS

A Location Information Server (LIS) is a functional entity that provides locations of endpoints. A LIS can provide Location-by-Reference, or Location-by-Value, and, if the latter, in geo or civic forms. A LIS can be queried by an endpoint for its own location, or by another entity for the location of an endpoint. In either case, the LIS receives a unique identifier that represents the endpoint, for example an IP address, circuit-ID or MAC address, and returns the location (value or reference) associated with that identifier.

LVF Location Validation Function - A polygon in a GIS system, ECRF or other ESInet element that validates the location of an emergency call for service in the LIS.

SIF Spatial Information Function - A specialized form of GIS with appropriate interfaces and/or replication used for the provisioning of GIS data into the ECRF/LVF.

http://www.nena.org/?page=Glossary

What is NG9-1-1… “An IP-based replacement or modernization for E9-1-1 features and functions, supporting all sources of emergency access to the appropriate public safety agency (or agencies), operating on managed, multi-purpose IP networks, and providing expanded multimedia data capabilities for PSAP’s and other emergency communications entities.”

Why NG9-1-1?

• The existing 9-1-1 Infrastructure is 40 years old

• Changes in personal communication technologies are accelerating the obsolescence of the current 9-1-1 system

• Wireless 9-1-1 and VoIP were made to fit

Why NG9-1-1…

• Think of our current 9-1-1 infrastructure as a “dial up internet connection” and NG9-1-1 as a “broadband connection”

Why NG9-1-1…

• A generation has grown up not only with words, but with pictures and videos as well

Why NG9-1-1…

• Many people with hearing and speech disabilities have abandoned TDD in favor of text messaging

NG9-1-1 in a Nutshell

• Region-wide or statewide IP communications networks

• Emergency Services IP Network (ESInet)

• Voice, call back number, location information – all data – sent with call and delivered to the PSAP

• Standards-based to allow ESInets to be interconnected

• Imagine call transfers from one end of Idaho to the other, or Florida to Oregon for that matter…

• Immediately accommodates new technologies as they emerge

• Allows text, video, images, telematics, etc. to be transmitted to the PSAP; could allow data to pass from the PSAP to field responders and/or to emergency care facilities

Border Control

Function (BCF)

Location Information

Server (LIS)

Location Validation Function

(LVF)

Statewide Geographic Information

System (GIS)

Emergency Call Routing Function

(ECRF)

Emergency Services Routing

Proxy (ESRP)

PSAP A

Mapping

CTI

PSAP B

Mapping

CTI

Spatial Information

Function (SIF)

Communications Service

Provider (CSP)

Subscribers

Master GIS Data Provisioning

Service Order Input

LIS asks: “Is this location valid in GIS?”

LVF replies: “Yes” or “No”

ESInet

Location Sent with Call

ESRP asks: “Where do I route the call?”

ECRF replies: “Route to PSAP A”

Caller Location Mapped in Dispatch Mapping

Application

Location Stored for Call in LIS

Call Routed to PSAP A

Pre-Call For Service

Actual Call for Service

Ongoing GIS Data

Management / Provisioning

So, What Is The Role Of GIS…

It’s The Foundation, and Here’s Why…

ECRF

PRF ESRP

LIS LVF

BCF

Border

Control

Function

(BCF)

Location

Validation

Function

(LVF)

Statewide

Geographic

Information

System

(GIS)

Emergency Call

Routing

Function

(ECRF)

Emergency

Services

Routing Proxy

(ESRP)

PSAP A

Mapping

CTI

PSAP B

Mapping

CTI

Spatial

Information

Function

(SIF)

Location

Information

Server

(LIS)

Communications

Service

Provider

(CSP)

Subscribers

Master GIS Data

Provisioning

NG9-1-1 GIS

MSAG?

The Master Street Address Guide (MSAG) validates the location, PSAP routing and determines correct Emergency Responders for a given location

ALI Database?

Today, the telephone companies or communications services providers are the source for the ALI database. Some use a third party vendor such as Intrado or TCS.

E-911 Location Validation

3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE

1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2

ALI Database MSAG

The calling party telephone number is associated with a record in the ALI

Database containing the callers address. This address is then validated

against the appropriate MSAG to for the jurisdiction. The MSAG also

identifies what emergency services providers should be assigned to the

specific address.

LIS

PASS: 2123 CAROLINA BEACH RD PASS: 1099 LAKE SHORE DR W

FAIL: 23577 OAK AVE FAIL : 80188 VALLY RD

LVF

?

NG9-1-1 Location Validation

?

Border

Control

Function

(BCF)

Location

Validation

Function

(LVF)

Statewide

Geographic

Information

System

(GIS)

Emergency

Call Routing

Function

(ECRF)

Emergency

Services

Routing Proxy

(ESRP)

PSAP A

Mapping

CTI

PSAP B

Mapping

CTI

Spatial

Information

Function

(SIF)

Location

Information

Server

(LIS)

Communications

Service

Provider

(CSP)

Subscribers

Master GIS Data

Provisioning

Location Validation

Function (LVF)

GIS Replaces The MSAG

Is your GIS Data good enough to replace your MSAG?

!

E-911 Call Routing

3208452738 = PSAP A 3202400040 = PSAP A 2622423577 = PSAP B 4246280188 = PSAP C

1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2

3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE

Selective Routing Database

ALI Database MSAG

NG9-1-1 Call Routing

-77.3234, 32.3234 urn:service:sos

Subscriber Calling 9-1-1

Locate call on map of routing boundaries

Send call to PSAP A

SIP: Voice, data, location

Geo-Spatial Call Routing

Border

Control

Function

(BCF)

Location

Validation

Function

(LVF)

Statewide

Geographic

Information

System

(GIS)

Emergency

Call Routing

Function

(ECRF)

Emergency

Services

Routing Proxy

(ESRP)

PSAP A

Mapping

CTI

PSAP B

Mapping

CTI

Spatial

Information

Function

(SIF)

Location

Information

Server

(LIS)

Communications

Service

Provider

(CSP)

Subscribers

Master GIS Data

Provisioning

Emergency Call Routing

Function (ECRF)

NG9-1-1 “National” Call Routing ESInet Domain - National / State Level

ESInet - Regional / Local Level i3 PSAP

9-1-1 Call

Origination

VoIP

Cellular

PSTN

Enterprise 9-1-1 Call Taking

System

ESRP

ECRF

ESRP

ECRF

Coarse Grain GIS Fine Grain GIS

Locatio

n In

fo Se

rvices

© 2009 GeoComm, Inc. All rights reserved

Border

Control

Function

(BCF)

Location

Validation

Function

(LVF)

Statewide

Geographic

Information

System

(GIS)

Emergency

Call Routing

Function

(ECRF)

Emergency

Services

Routing Proxy

(ESRP)

PSAP A

Mapping

CTI

PSAP B

Mapping

CTI

Spatial

Information

Function

(SIF)

Location

Information

Server

(LIS)

Communications

Service

Provider

(CSP)

Subscribers

Master GIS Data

Provisioning

GIS Data Sourcing,

Management, Provisioning

and Spatial Information

Function (SIF)

Is Anyone Using NG9-1-1 GIS Technology Today? Yes, No, Maybe…

• Fully operational June 2014

• GIS-Based Call Routing (ECRF)

• Service Order Location Validation (LVF)

• GIS Data Management & Workflow Tools

• Network-Based 9-1-1 Call Taking

• Network-Based Dispatch Mapping

State of Maine

1.3 million population

16 counties

26 PSAPs

North Central Texas Council of Governments (NCTCOG) – Dallas/Fort Worth Region

6.7 million population

16 counties

44 PSAPs

1.1 million 9-1-1 calls annually

• Implementing Now

• GIS-Based Call Routing (ECRF)

• GIS Data Management &

Workflow Tools

• Network-Based 9-1-1 Call

Taking

• Network-Based Dispatch

Mapping

Is Anyone Planning For NG9-1-1 GIS Technology? Yes!

State of South Dakota

833,000 population

66 counties

29 PSAPs

Development of a seamless statewide GIS basemap GIS data model and

workflow consulting GIS data aggregation Quality Control NG9-1-1 system

provisioning Ongoing managed services

Optional ECRF/LVF

• Statewide GIS Data

Development Project

• Road Centerlines

• Address Points

• Verification Fieldwork

• Statewide GIS Data

Management System

• ArcGIS Server Based Tools

For Change Requests

• Centralized Data Editing

State of North Dakota

700,000 population

53 counties

23 PSAPs

State of Kansas

GIS GAP Analysis State selection of 5 vendors

for remediate data clean-up Estimated project cost $4

million Planned RFP’s: Statewide ESINet Deployment 3 in-state data centers Anticipated costs $3 million

Annual Separate RFP for functional GIS

components and SIF Managed services

2.9 million population

105 counties

112 PSAPs

State of Iowa

• Existing ESINet for wireless 9-1-1 call delivery

• Tabular call routing, want to transition to GIS call routing

• GIS Activities

• Establish statewide NG9-1-1 GIS standards

• Assess the existing GIS map data layers at a local level to determine suitability for use in the State of Iowa’s NG9-1-1 system.

• Grant funds to PSAP’s to make updates to GIS data

3.07 million population

99 counties

117 PSAPs

Texas Commission on State Emergency Communications

(CSEC) – Statewide

Serving 224 of the States 254 counties; 893,000 Road Centerlines

Over 6.8 million 9-1-1 calls annually

Statewide Implementation

State 9-1-1 Coordinating Agency 12 member Commission

Appointed by the Governor, Lieutenant Governor, and Speaker of the House

Diverse Mix of 9-1-1 Entities 51 Emergency Communication Districts

23 Regional Planning Commissions (COGS)

Current Projects:

Statewide SIF Implementation Coalescing data from the COGS

Managed Services

Live feed to ESInet LVF and future ECRF

Planned RFO’s:

Statewide ALI-LVF Services IP based Call Routing

State of New York Department of Homeland Security

• Online Editing System for managing statewide address point layer

• Web DMS

• GIS Change Requests

• GeoLynx DMS

• Does not include NYC

Population 11 Million 57 Counties

Commonwealth of Massachusetts • RFP • ESINet

• Spatial Information Function (SIF)

• Managed GIS Services

• Workflow Consulting

• GIS Transformation

• Online GIS Editing

• Power Desktop Editing

• 911 Equipment

• Call Mapping

Population 6.46 Million Over 250 PSAPs Approximately 800 9-1-1 Workstations

Memphis

Nashville

Chattanooga

Knoxville

State of Tennessee NetTN developed for all branches of

government, schools and NG9-1-1 Serves as backbone for NG9-1-1

NG9-1-1 based on NENA i3 Standards Four Aggregation Points Two NetTN Control Centers All ECDs Connected to NetTN All ECDs Updated with NG9-1-1 Equipment

Seamless GIS Data Format Tennessee Information for Public Safety

(TIPS) Required NG9-1-1 GIS Data Standards Annual GIS Audits GIS Data Synchronization Incentive Funding

Next Steps GIS Based Call Routing

Wireless Wireline

6.5 million population

95 counties

100 PSAPs

State of Vermont

Early adopter of NG911 nationwide, especially text to 9-1-1

State Enhanced 9-1-1 Board Universal Service Fund (USF) Scope: Statewide system with

improved GIS functionality (future) State has only 28 call-taker positions

Using a hosted NG911 IP network platform

Text to 9-1-1 running natively through the CPE

Vastly improved access to the deaf and hard-of-hearing community.

All PSAP locations back up each other for all 9-1-1 calls.

626,000 population

14 counties

8 PSAPs

State of Washington

Early EsiNet Adopter Puchased in 2009

Statewide inoperable communication only became available in 2013 Current EsiNet is incapable of

geospatial call routing.

Current Projects Description: Hosted CPE Pilots ongoing

Bandwidth cost are very high

GIS Data Synchronization Less than 40% of the Counties

have synchronized their GIS data

Future Objectives: Emphasis on GIS data clean-up Third party assessment of EsiNet

Security

6.9 million population

39 counties

65 PSAPs

• Iowa

• Nebraska

• Massachusetts

• North Dakota

• New York

• Tennessee

• Kansas

• Virginia

• Texas

Statewide Address Points Development Initiatives

Standards… Unique & Evolving

NENA’s NG9-1-1 Standards

• 08-003 Detailed and Functional Specifications for the NENA i3 Solution -stage 3

• 75-001 NG Security

• 75-502 NG-SEC Checklist

• 71-001 NG Additional Data

• 71-502 NG Policy Rules

• 77-501 NG Transition Plan

• 71-003 NG GIS Data Model

• 70-002 NG Data Management

• 70-003 Provisioning and Maintenance of GIS data to ECRF/LVF

http://www.nena.org/?page=Standards

Draft NENA Standards

• Road Centerlines

• PSAP Boundaries

• Emergency Service Boundaries Required Data

• Site/Structure Address Points

• Road Name Alias Table

• State Boundary

• County Boundaries

• Municipal Boundaries

• Cell Sector Locations

Highly Recommended

Data

• Railroad Lines

• Hydrography Lines

• Hydrography Polygons

• Unincorporated Community Boundaries

• Mile Marker Points

Optional Data

Road Centerlines

MSAG

Centerline

Required Data

Centerline Attributes

PSAP Boundaries

Required Data

Emergency Services Boundaries

• Law Enforcement Agency Boundaries

• Fire Service Area Boundaries

• Medical Service Area Boundaries

Required Data

Address Point Layer

Highly Recommended

Data

Develop/Enhance Address Points

Spatial

Are all points there?

Are they in the right place?

Attribute

Are the addresses associated with the points correct?

Do naming conventions match the current MSAG?

Highly

Recommended Data

Townhome Row Housing: Each row has an address and then unit letter.

Strip Mall/Business Complex: Businesses connected to one another.

Multi-Unit/Tenant Point Locations

Highly Recommended

Data

Point Data Can Become More Important & Useful In NG9-1-1

• Sub address elements

• Shopping Malls

• College Campus

• Apartment Complexes

Address and Unit Numbers

Entrances to Buildings

Highly Recommended

Data

Road Name Alias Table

• Road otherwise known as…..

• Mapping applications now smart enough to validate and verify alternative road and place names

Highly Recommended

Data

Address ranging is not always accurate for location validation or call routing

Highly Recommended

Data

Highly Recommended

Data

Cell Site & Sectors

• Phase I Cell Sector Layer

• Polygon attributed with unique ID

• Phase II failure default

Highly Recommended

Data

Optional Layers

• Railroad Lines

• Hydrography Lines

• Hydrography Polygons

• Unincorporated Community Boundaries

• Mile Marker Points

• Other Data

• Parcels

• Building Footprint

• Utilities

State of Iowa • GeoComm retained for strategic planning process and standards

development – Standards Completed June 2014

• Required Layers • Road Centerline

• Site/Structure Address Points

• PSAP Boundaries

• Emergency Service Boundaries

• Authoritative Boundaries

• Highly Recommended Layers • Road Name Alias Table

• State Boundary

• County Boundary

• Municipal Boundary

• Cell Sector Locations

http://homelandsecurity.iowa.gov/programs/e_911.html

State of Kansas • Kansas 9-1-1 Coordinating Council – GIS Subcommittee May 2014

• Required Layers

• Road Centerline

• Address Points

• Authoritative Boundaries

• Emergency Service Boundaries

• Road Alias Table

• Recommended Layers

• State Boundary

• County Boundary

• Municipal Boundary

• Cell Sector Locations

http://www.kansas911.org/108/Geographic-Information-Services

Next Steps… How Can I Prepare?

What Can I do NOW to Prepare?

• Inventory your available GIS Data

• Develop / Enhance

• Centerline

• Address Points

• Emergency Service Boundaries

• Analyze GIS Data and its synchronization to MSAG and ALI

Is your Road Centerline Ready?

MSAG GIS

• MSAG synchronization with GIS centerline data

• What is the current match rate

• Do you have ESN, Community, Zip L/R attributes

NG9-1-1 GIS Data Maintenance Data Is Maintained & Managed Locally…How Does It Get Provisioned Regionally, Statewide & Nationally?

County

Region

Statewide

GIS Data Maintenance Workflows

TRIGGER

PROCESS STEPS

WHO?

HOW?

WHEN?

GIS Data Maintenance Workflows

NG9-1-1 Enterprise GIS Data Management System

In-House vs. Managed Service

Local Authoritative Sources: Towns, Cities, Counties, etc.

NG9-1-1 GIS Managed Service: Regional or State Data Aggregation,

Provisioning, and Monitoring

Provisioning to ECRF, LVF, and Existing PSAP Mapping Systems

• CD, Paper, Portal Upload, Esri geodatabase replication

• Data normalization to common schema

• QA/QC

• Coalescing (“Quilting”)

• Provisioning

• Performance monitoring and feedback

ECRF

PSAP 9-1-1 and CAD Mapping Systems

LVF

Spatial Information Function

Download the GeoComm White Paper on SIF

http://www.geo-comm.com

Things To Consider With Regard to GIS & NG9-1-1…

• Local authorities engaged in GIS data management for 9-1-1 want choices…

• FTP servers for transferring GIS files into the system

• Web portals for data management and reporting

• Direct enterprise GIS replication

• Third party outsourced GIS data management

• Online data management tools

Things To Consider With Regard to GIS & NG9-1-1… • Local authorities want to mitigate risk associated

with provisioning their GIS data into the NG9-1-1 network core…

• NG9-1-1 GIS data model expertise

• 24x7x365 mission critical GIS support

• Track performance measurements

• Public data access

• Access to hosted services in exchange for shared data