Post on 31-Mar-2015
The Office of Information Technology
ITA MeetingMay 6, 2010 Harris Room (UC 2.212)
The Office of Information Technology
ITA Meeting Agenda
Agenda Items Presenter Time
Apple Computer Support Dalin Bruns 15 minutes
Research Data Center & Visualization Wall Johnny Melendez 15 minutes
Project Progress and Updates Cindy Espinoza 10 minutes
University-wide Printing System A.D. Dillard 10 minutes
Q & A and Announcements Carolyn Ellis 5 minutes
The Office of Information Technology
IT10-32 Apple Computer Support
15 Minutes Dalin BrunsProject Management Office
The Office of Information Technology
Apple Computer Support
Scope Includes
Identify and document infrastructure needed to manage Macintosh systems on the domain Active Directory authentication on
domain Remote deployment of Mac image,
security updates Remote desktop capabilities
The Office of Information Technology
Apple Computer Support
Scope Includes
Development of Support mechanisms(knowledge base/FAQ) Rebranding of Mac Shack All staff will be able to handle Tier 1 support
calls Expand training for Tier I technicians toward
Apple Certified Technician status Support Update Magic Ticket Survey Establish tracking mechanisms for Mac
support calls
The Office of Information Technology
Apple Computer Support
Scope Includes
Develop standards and procedures Create standard configuration for
dual-boot Macs Communication plan
The Office of Information Technology
Apple Computer Support
Scope Excludes
Develop standard images for Macs Mac hardware standards will not be
addressed Mac servers in areas outside of OIT
The Office of Information Technology
Apple Computer Support
Success Measures
80% positive Customer feedback gathered during the first 6 months after launch (gathered from Magic Ticket Surveys to gauge increased perception of support)
30% of calls are resolved in the first call during the first 6 months after launch
At least 100 existing Macs authenticate against AD
At least 100 are upgraded to standard OS configuration
The Office of Information Technology
Questions?
E-mail: dalin.bruns@utsa.eduPh: Ext. 6766
The Office of Information Technology
Research Data Center & Visualization Wall
15 Minutes Johnny MelendezProject Management Office
The Office of Information Technology
Research Data Center
•Dedicated space for research systems•Clean filtered power with UPS for power outages•Cooling and a clean air environment•Consulting services and assistance - OIT•Support services – 3rd party provider•Secured and monitored area.
The Office of Information Technology
The Office of Information Technology
Visualization Lab
•Visualization wall - 24 30” monitors in a 6x4 grid•Haptic device for image manipulation•52” high definition 3D TV •Smart board•24 blade server cluster
The Office of Information Technology
The Office of Information Technology
Research Data Facility
Project
Success
Measures
Visualization Lab area renovated and ready to use by October 2010.
3 projects and 3 classes to use the Visualization Lab before the end of 2010.
Renovation of area assigned for new data center complete and new facility ready to use by February 2011.
Relocate 8 existing research equipment racks from JPL data center to new facility. Complete by March 2011.
Increase new data center utilization by three times the initial load before March 2012.
Recovery of 5% of space, cooling and power capacity in the JPL data center, and reduce the UPS power loads by 5% on the JPL DC.
The Office of Information Technology
Project TeamOffice of Information TechnologyCollege of ScienceCollege of EngineeringOffice of Facility Services
The Office of Information Technology
Questions?
E-mail: johnny.melendez@utsa.edu
The Office of Information Technology
Projects Progress and Updates
10 Minutes Cindy EspinozaProject Management Office
The Office of Information Technology
Summer Splash Projects
IT10-12
IT10-18
Standardized Computer Models and Configurations
Configuration and Asset Management Infrastructure
The Office of Information Technology
Summer Splash Projects
IT10-13
IT10-32
IT10-03
IT10-14
Wireless Network Provision
Apple Computer Support
Update Email Infrastructure for Faculty and Staff
Storage Solution for Students, Faculty/Staff
The Office of Information Technology
Summer Splash Projects
IT10-21
IT10-62
IT10-31
IT10-54
IT10-06
Online Course Evaluations
Public Access to Instructional Data
Student Preferred Email
Application Delivery System
University Wide Student Printing
The Office of Information Technology
Questions?
E-mail: cindy.espinoza@utsa.edu
The Office of Information Technology
University-wide Printing System
10 Minutes A.D. DillardStudent Computing Services
The Office of Information Technology
Announcements
Microsoft Forefront deployment
Adobe CS5 now available
The Office of Information Technology
Contact us at: oit@utsa.edu
Questions?