Nick InglisFounding Partner, Optismo; Co-Founder, The Information Governance Conference.

The Maturing Of An Industry: Information GovernanceWelcome to #InfoGov14!

Welcome To The Information Governance Conference 2014

Innovators Early Adopters

Early Majority

Late Majority

Laggards

Visionaries

Pragmatists

Conservatives

Skeptics

Adoption Curve

Enthusiasts

Broad Acceptance by Industry Associations

Thought Leadership

An Industry Conference

Innovators Early Adopters

Early Majority

Late Majority

Laggards

Enthusiasts

Visionaries

Pragmatists

Conservatives

Skeptics

Adoption Curve

You

Are H

ere

The Optismo Information Governance Model Framework

The Optismo Information Governance Model Framework

Business / Organization

Legal / Compliance

Records & Information

ManagementPrivacy / Security IT

Roles are designed to aid an organization in understanding the various stakeholders to Information Governance. Each of these roles (and in some organizations, more specialized roles) should be represented in planning and establishing Information Governance.

Information Governance Leader(CIGO, SVP of IG, or similar)

Information Governance Leader(CIGO, SVP of IG, or similar)

Business / Organization

Legal / Compliance

Records & Information

ManagementPrivacy / Security IT

An Information Governance Leader (Chief Information Governance Officer, Sr. VP of IG, etc.) leads a coordinated effort across multiple disciplines to ensure the enactment and ongoing facilitation of Information Governance.

Business / Organization

Legal / Compliance

Records & Information

ManagementPrivacy / Security IT

The business leverages the constructs of Information Governance in their daily work. IG must align with the business and their input is critical for success.

Information Governance Leader(CIGO, SVP of IG, or similar)

Legal / Compliance

Records & Information

ManagementPrivacy / Security IT

Legal / Compliance ensures that the organization complies with it’s regulatory and legal requirements. Those requirements are enacted through Information Governance.

Information Governance Leader(CIGO, SVP of IG, or similar)

Business / Organization

Records & Information

ManagementPrivacy / Security IT

Records & Information Management have the responsibility for the information that is to be governed. Their input and expertise is invaluable to an IG program.

Information Governance Leader(CIGO, SVP of IG, or similar)

Business / Organization

Legal / Compliance

Privacy / Security IT

Privacy / Security professionals are tasked with managing and securing data within an organization. Information Governance touches on all aspects of their roles.

Information Governance Leader(CIGO, SVP of IG, or similar)

Business / Organization

Legal / Compliance

Records & Information

Management

Records & Information

ManagementPrivacy / Security IT

IT is tasked with the execution from a technology perspective of an Information Governance plan. The success or failure in application relies on their expertise.

Information Governance Leader(CIGO, SVP of IG, or similar)

Business / Organization

Legal / Compliance

The Optismo Information Governance Model Framework

Information Architecture, Taxonomy, & Metadata

Infrastructure & Technology

Infrastructure & Technology includes all aspects of the technical implementation of Information Governance including Networks, Hardware, Software, Applications, Service Level Agreements, Licensing, etc.

Information Architecture, Taxonomy, & Metadata

Infrastructure & Technology

Information Architecture, Taxonomy, & Metadata is how information is structured in an organization. Aspects that should be focused on are information availability, findability, logical structure, and applicable information management policies (retention, disposition, etc.).

The Optismo Information Governance Model Framework

Create / Capture Collaborate /

Use Retain / Store Hold / Discover

Dispose / Archive

Access

Information in the organization must first be either created or captured (in the case of paper conversion or mail).

Collaborate / Use Retain / Store Hold /

Discover

Dispose / Archive

Access

Information must be able to be leveraged by the business. In this stage information is leveraged for usage or collaboration purposes.

Create / Capture

Retain / Store Hold / Discover

Dispose / Archive

Access

When a particular threshold of importance is met, generally according to Records Management principles, the information becomes a “Record” and is retained according to a Retention Schedule.

Create / Capture Collaborate /

Use

Hold / Discover

Dispose / Archive

Access

In the case of a lawsuit, legal action, or regulatory action, disposal of information and Records must be put on hold while the action is open.

Create / Capture Collaborate /

Use Retain / Store

Dispose / Archive

Access

Information, throughout it’s lifecycle, must be accessible to the appropriate individuals or groups, generally determined through access rights.

Create / Capture Collaborate /

Use Retain / Store Hold / Discover

Dispose / Archive

Information at any stage in the lifecycle can be moved, based on organizational rules, to the disposal /archival stage. In this stage information is either disposed or moved to long term archival.

Create / Capture Collaborate /

Use Retain / Store Hold / Discover

Access

The Optismo Information Governance Model Framework

Applications

Hardware / Networks / SLAs / Licensing

Applications, whether on-premise, hosted, or cloud-based, are leveraged for the management of information and for the application of Information Governance.

Hardware / Networks / SLAs / Licensing, while these may seem like afterthoughts in the process of Information Governance, they are often crucial factors in establishing an appropriate budget and ensuring that organizational goals are met.

Applications

Hardware / Networks / SLAs / Licensing

The Optismo Information Governance Model Framework

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Metrics ensure that organizational goals are met and can be leading indicators of when policies and procedures are not being followed.

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Processes must be optimized to maintain consistency with Information Governance policies and procedures.

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Roles must be determined for who must follow, maintain, and be held accountable for specific policies and/or procedures.

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Standards are often leveraged to establish policies and procedures. It is often recommended to leverage standards as a starting point for developing policies and procedures.

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Performance is tied to the usefulness of technology in accordance with organizational needs for Information Governance.

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Accountability establishes who is responsible for various policies and procedures, as well as who is tasked with enforcement of specific policies and procedures.

Metrics Processes Roles Standards Performance

Accountability

Decision Rights

Decision rights establish who is responsible for making decisions with regards to changes or exceptions to a specific policy or procedure.

The Optismo Information Governance Model Framework

Every Company Is DifferentWork towards a working model for YOU.

Leverage What You WantTake what WORKS for your organization.

Become Your Company’s Superhero

Founding Partner, Optismo; Co-Founder, The Information Governance Conference@nickinglisnick.inglis@Optismo.comwww.nickinglis.comwww.optismo.comwww.infogovcon.com

Nick Inglis