the joyous explosion of ideasthe joyous explosion of ideas

the painful crunch of realitythe painful crunch of reality

the tricky switch from magic to logicthe tricky switch from magic to logic

EEEE AAAAIIII DDDDunder the

hammer

under the

hammer

free to

dreamfree to

dream

EEEE AAAAIIII DDDD

Make Things Better Make Things Better by Making Things Differentby Making Things Different

London, 1890’sLondon, 1890’s London, 1990’sLondon, 1990’s

average vehicle speed = 11 kphaverage vehicle speed = 11 kph

average top speed of a chicken = 11 kph

different, but better?different, but better?

different different && better? better?

1940’s

1980’s1980’s

now

startstart

opportunityopportunity

threatthreatundersupplyoversupply

underdemandoverdemand

under performance

new scopenew technology

new productnew rules

new resources

to exploit emerging technologiesto take the leadership role

to provide better servicefor better performance

for better processesfor better productsfind new markets for step change

to reduce coststo solve problems

to do more with lessfor a competitive edge

for better investor relationsto future-proof their business

for staff engagement & moraleto improve the customer experience

20122012demographic tsunamidemographic tsunami

transformative technologytransformative technologythe decentralisation of authoritythe decentralisation of authority

empowered local schoolsempowered local schools

authorityauthoritytransfer oftransfer of

reculturerecultureneed forneed for

tattslottotattslottoeffecteffect

beware thebeware the

clarify the needneed

find the mindsminds

reduce the barriersbarriers

satisfy the motivationsmotivations

pick the projectproject

build the teamsteams

1.2.

3.4.

6.7.

establish the processprocess5.

“we’re looking for things that don’t work well… we look at everyday

products that frustrate us then develop better

solutions”

Sir James Dyson, inventor, CEO Dyson

If you’re notANNOYEDyou’re just notPAYING ATTENTION

“Necessity may be the mother of

invention, but irritation is the

father”

LessonsLessonsReportsReportsEventsEvents

PT nightPT nightPDPD

Career DevCareer DevReviewsReviewsBudgetsBudgets

THINGS

BETTER

________________________________________________________________________________________________________________________________________________

THINGS

BETTER**

high valuehigh effort

valu

e

effort0 1 2 3 4 5 6 7 8 9 10

10

9

8

7

6

5

4

3

2

1

0

high valuelow effort

low valuehigh effort

low valuelow effort

1111tweak quake

**

www.mindsatwork.com.au

11it’s all gone… except you, the community and the smartest people you’ve ever known.

start again, your way.

**

MATERIAL SHAPE COLOUR FUNCTION

STEEL

PLASTIC

WOOD

PLAYDOH

ROUND

SQUARE

PYRAMID

HELIX

RED

GREEN

BLUE

BROWN

SEAT

ART

STATUS

WEAPON

4 down, 252 to go

PURPOSEPURPOSE

EducateEducate

IncludeInclude

EnlightenEnlighten

EmpowerEmpower

EngageEngage

DevelopDevelop

InspireInspire

ChallengeChallenge

RECIPIENTRECIPIENT

StudentStudent

TeacherTeacher

ParentParent

AdminAdmin

CommunityCommunity

EmployersEmployers

Local bizLocal biz

MediaMedia

RetireesRetirees

PROVIDERPROVIDER HOWHOW

EventEvent

ProjectProject

DialogueDialogue

ExperimentExperiment

GameGame

ProductProduct

ContestContest

ArtArt

WHEREWHERE

SchoolSchool

HomeHome

StreetStreet

FacebookFacebook

ZooZoo

TellyTelly

SkySky

PubPub

WHENWHEN

NightsNights

WeekendsWeekends

24/724/7

AnnuallyAnnually

BirthdaysBirthdays

2am2am

HolidaysHolidays

StudentStudent

TeacherTeacher

ParentParent

AdminAdmin

CommunityCommunity

EmployersEmployers

Local bizLocal biz

MediaMedia

RetireesRetirees

PURPOSEPURPOSE

EducateEducate

IncludeInclude

EnlightenEnlighten

EmpowerEmpower

EngageEngage

DevelopDevelop

InspireInspire

ChallengeChallenge

RECIPIENTRECIPIENT

StudentStudent

TeacherTeacher

ParentParent

AdminAdmin

CommunityCommunity

EmployersEmployers

Local bizLocal biz

MediaMedia

RetireesRetirees

PROVIDERPROVIDER HOWHOW

EventEvent

ProjectProject

DialogueDialogue

ExperimentExperiment

GameGame

ProductProduct

ContestContest

ArtArt

WHEREWHERE

SchoolSchool

HomeHome

StreetStreet

FacebookFacebook

ZooZoo

TellyTelly

SkySky

PubPub

WHENWHEN

NightsNights

WeekendsWeekends

24/724/7

AnnuallyAnnually

BirthdaysBirthdays

2am2am

HolidaysHolidays

StudentStudent

TeacherTeacher

ParentParent

AdminAdmin

CommunityCommunity

EmployersEmployers

Local bizLocal biz

MediaMedia

RetireesRetirees

**

clarify the needneed

find the mindsminds

reduce the barriersbarriers

satisfy the motivationsmotivations

pick the projectproject

build the teamsteams

1.2.

3.4.

6.7.

establish the processprocess5.

II

Why not? What if? How about?So what’s something no-one’s thought of?

Let’s try something different!What’s the next generation of this gonna be?

What’s the 500 year plan?

magine

II DD

Ok, what would that look like?Suppose it did work, how would it work?

Let’s find a way!Could we actually do that?

So let’s describe it working from go to whoa...

What are the limitations?

evelop

II DD EE

Prove it!How do you know that?

Is this the best bang for the buck?Where’s the market? What’s the risk?

Where are the numbers? What are the options?

valuate

AAII DD EE

Just Do It!Lead, follow or get out of my way.

Why are we still talking about this?

Are we there yet?

ct

cycle

AA

IIDD

EE

“Why not..?”

“Let’s Rock!” “We can make that

work”

“Prove it!”

innovation

AA

IIDD

EE

“Why not..?”

“Let’s Rock!” “We can make that

work”

“Prove it!”

ON

OFF

**

AA

IIDD

EE

“Why not..?”

“Let’s Rock!” “We can make that

work”

“Prove it!”

clarify the needneed

find the mindsminds

reduce the barriersbarriers

satisfy the motivationsmotivations

pick the projectproject

build the teamsteams

1.2.

3.4.

6.7.

establish the processprocess5.

EEEE AAAAIIII DDDD

EEEE AAAAIIII DDDD

logicalquantitative

fact basedanalytical

feelingkinestheticinterpersonal

emotional emotion

holisticsynthesisingintuitive

integrating

organisedsequentialplanned detailed

intuit?feel?

sense?sense?

think?think?

space cadet control freak

lunatic

scheme weaver

panic junkie

iconoclast

t crosser & i dotterrebel

enforcerdevil’s advocate

perfectionistirritant

obsessive

loon

nut job

bureaucrat

empire builder

cynic

party pooperdrone

process fiend

action figure

mastermind

compulsive neurotic

**

clarify the needneed

find the mindsminds

reduce the barriersbarriers

satisfy the motivationsmotivations

pick the projectproject

build the teamsteams

1.2.

3.4.

6.7.

establish the processprocess5.

1%99%

inspiration

perspiration

craz

ines

s

project time

old real new real

ideal

real

imagine develop evaluate act% % % %

AA

IIDD

EE

“Why not..?”

“Let’s Rock!” “We can make that

work”

“Prove it!”

ON

OFF% time?% time?

% resources?% resources?

AA

IIDD

EE

“Why not..?”

“Let’s Rock!” “We can make that

work”

“Prove it!”

AAEE

clarify the needneed

find the mindsminds

reduce the barriersbarriers

satisfy the motivationsmotivations

pick the projectproject

build the teamsteams

1.2.

3.4.

6.7.

establish the processprocess5.

HIM

HER

THAT GUY

THAT GAL

SHE

HER again

Give me problems!

Give me big ideas!

Give me smart designs!

Give me a decision!

too many ideas?

Hoverbeetle

Solarolex

Handial

Pineonion

Alphaboard

Baby Victa

Video Wave

SOLAROLEX?HOVERBEETLE?HANDIAL?PINEONION?ALPHABOARD?BABYVICTA?MPWAVE?

**

valu

e

effort0 1 2 3 4 5 6 7 8 9 10

10

9

8

7

6

5

4

3

2

1

0

high valuelow effort

go for it

valu

e

effort0 1 2 3 4 5 6 7 8 9 10

10

9

8

7

6

5

4

3

2

1

0

high valuehigh effort

work up to it

scale it down

valu

e

effort0 1 2 3 4 5 6 7 8 9 10

10

9

8

7

6

5

4

3

2

1

0

low valuelow effort

pump it up

lose it

valu

e

effort0 1 2 3 4 5 6 7 8 9 10

10

9

8

7

6

5

4

3

2

1

0

low valuehigh effort

run away

valu

eeffort

0 1 2 3 4 5 6 7 8 9 10

10

9

8

7

6

5

4

3

2

1

0

high valuelow effort

time?resources?

relationship damage?cultural drag?

structural drag?

student outcomes?reputation?growth & learning?community benefit?capacity building?leadership?financial stability?awesomeness?

PPOLITICALOLITICALEECONOMICCONOMICSSOCIALOCIALTTECHNICALECHNICALLLEGALEGALEENVIRONMENTALNVIRONMENTAL

AAVOID?VOID?

MMITIGATE?ITIGATE?

RREPAIR?EPAIR?

**

NO!getting pastgetting past

NO!now‘s not a good timenow‘s not a good time

this is not the right placethis is not the right place

it‘s been doneit‘s been doneit‘s never been doneit‘s never been done

not the way we do it around herenot the way we do it around here

it‘s not in the budgetit‘s not in the budget

it‘s not in the charterit‘s not in the charter

the hierarchy won’t go for itthe hierarchy won’t go for it

the market won’t go for itthe market won’t go for it

it‘s complicatedit‘s complicated

it‘s politicalit‘s politicalit‘s historicalit‘s historical

it‘s not our problemit‘s not our problem

it‘s not our jobit‘s not our job

it‘s not gonna happenit‘s not gonna happen

““it‘s always been like this”it‘s always been like this”meansmeans

the problem is much older than you thinkthe problem is much older than you think

““it‘s the same everywhere”it‘s the same everywhere”meansmeans

the problem is much wider than you thinkthe problem is much wider than you think

““it’s not in the budget”it’s not in the budget”meansmeans

we spent the money on the wrong thingswe spent the money on the wrong things

““it‘s not in the big plan”it‘s not in the big plan”meansmeans

the bosses didn’t think as big as youthe bosses didn’t think as big as you

““it‘s traditional”it‘s traditional”meansmeans

I don’t know why we do it like thisI don’t know why we do it like this

it’s not the way we’re:it’s not the way we’re:structuredstructured

fundedfunded

regulatedregulated

trained trained

rewardedrewarded

measuredmeasured

treatedtreated

**

emotionemotion

AA BB

A BKnown

StructuredProvenCertain

Reassuring

UnknownUnstructuredUnprovenUncertainFreaky

FAILURELOSS

REJECTIONRIDICULE

RISKFEAR

ANXIETYCONFUSION

WASTEBLAMESHAME

CHANGEPAIN

EXHAUSTION

A B

FAILURELOSS

REJECTIONRIDICULE

RISKFEAR

ANXIETYCONFUSION

WASTEBLAMESHAME

CHANGEPAIN

EXHAUSTION

A B

FAILURELOSS

REJECTIONRIDICULE

RISKFEAR

ANXIETYCONFUSION

WASTEBLAMESHAME

CHANGEPAIN

EXHAUSTION

gain

A Bpain

misperceptionmisperception

things we used to be

able do and still

can

things we couldn’t do before and still can’t

now

1 2 3 4

things we used to be able do but can’t now

things we couldn’t do before but can now

business as usual

let it gogo for it

**

““failure”failure”

‘‘FAILURE’FAILURE’routineroutine complexcomplex novelnovel

deliberate deliberate violation of violation of

crucial crucial practicepractice

accidental accidental violationviolation

inadequate inadequate process/workerprocess/worker

process or process or structure too structure too complex to be complex to be

reliable, reliable, effectiveeffective

or able cope to or able cope to with variationwith variation

(chosen or forced)(chosen or forced) exploration of exploration of new ideas and new ideas and

markets markets produces produces

unexpected unexpected resultsresults

BLAMEWORTHYBLAMEWORTHY PRAISEWORTHYPRAISEWORTHY

yeah, butpeople

HATEchange

people

watch cooking shows

upgrade technology

have affairs

follow fashion

use deedpoll

march and protest

travel

switch jobs

change careers

renovate

dye their hair

change their look

buy, swap and sell

go to gyms

read self-help

bored angry

frustrated

passionate

destiny-driven

legacy-minded

lost

appetiteappetite

kicking & wait n’ see rarin'screaming to go

burnoutburnoutcareercareer

power

visi

on

power

visi

on

power

visi

on

power

visi

on

power

visi

on

power

visi

onNO!

NO!

NO!

NO!

power

visi

onall VISIONno POWER

VISION & POWER

no VISIONno POWER

never CARED

used to CARE

no VISIONall POWER

a b

c de

**

visi

on

power

empower

engage

NO CHOICENO RESPONSIBILITY

CHOICE & RESPONSIBILITY

the

experiment(YALE UNIVERSITY)

SHADY GROVE

WARD A WARD B

the

experiment(YALE UNIVERSITY)

SHADY GROVE

FIXED EGG DIET PLANFIXED MOVIE TITLE & DATE

FIXED PLANT TYPE & POSITIONSYSTEM DECIDES & PROVIDES

CHOOSE EGG DIET PLANCHOOSE MOVIE TITLE & DATECHOOSE PLANT TYPE & POSITIONPATIENT DECIDES AND MANAGES

WARD A WARD B

the

experiment(YALE UNIVERSITY)

SHADY GROVE

ACTIVESTRONGHEALTHYHAPPYSELF MOTIVATED

PASSIVEWEAK

SICKUNHAPPY

RESIGNEDDEAD

WARD A WARD B

EngagementRing

this gives me MEANING

I feel VALUED

I feel ACCEPTED

I feel I am DEVELOPING

I feel CHALLENGED

this gives me STABILITY engage

It’s always been like this.”It’s like that everywhere.”

There are worse things.”It’s not really that bad.”

It’s not my problem.”It’s not really a problem.”

It’s political.”

why do we do it like this?why do we do it like this?

It’s complicated.It’s traditional.

It’s just the way it is.You can’t change it.

It’s human nature.Live in the real world.

I just work here.

might on to something might miss the bus

EMPOWER ENGAGE

offeredIs the change

foisted? or

Is the change

real fake?or

culturalIs the change

structural? or just

open closed

genuine opportunity?

empty rebadging?

make real difference

blow a rare chance

hopes up for nothing

told ya so

yeah, butthere just

TIMEisn’t

arse covering

turf squabbles

office intrigue

achievement

achievement

diversions

www.mindsatwork.com.au

HERELIESME

www.mindsatwork.com.au

I ACHIEVED

All MY KEYPERFORMANCE

INDICATORS

AND COMPLIEDTO ALL

DEPARTMENTALPROTOCOLS

www.mindsatwork.com.au

I KEPT MY

HEAD DOWN

AND ASKED NO QUESTIONS

www.mindsatwork.com.au

I MADE MY SUPERIORS

LOOK GOOD

www.mindsatwork.com.au

www.mindsatwork.com.au

I PRESERVED

THE

STATUSQUO

www.mindsatwork.com.au

I ACTUALLY

MADE A

DIFFERENCE

We help people think.www.mindsatwork.com.au

@minds_at_work