Transcript of The importance of interface design in Health IT.
- 1. The importance of Interface Design in Health IT Why caring
about the look n feel is just as important in the enterprise as the
consumer space.
- 2. I cant use it and it looks horrible, but thats typical for a
government website A typical comment
- 3. If it doesn't look or feel right. Todays consumers will
swipe or click away. 3 Consumer Choice
- 4. Clinical Health Applications Expenditure Profile 60% |
Clinical Resources 25% | IT 13% | Administration 2% | Design
- 5. Quantified Health Growth in people capturing and managing
their own personal health data.
- 6. Signing up for a PCEHR The results were compelling. Each of
our research sessions was an hour long. In that time, only two out
of 10 people were able to sign up. Navy Design CONSUMER STUDY SHOWS
PCEHR TOO HARD TO SIGN UP FOR Pulse IT 7 Aug 2014
- 7. Consumer vs Enterprise image courtesy of :Clarice
Technologies
- 8. Its only for internal use, the staff don't care what it
looks like We dont have the budget for fancy design, the money is
allocated to the clinical expert panel. The GMs daughter is
studying graphic design at high school, she can pick a nice colour
and font for it
- 9. Problem Solving The HYBRID MODEL Whats the problem you are
trying solve? What are the benefits of taking action and the risks
of not doing so? Why is this a problem thats worth solving? How do
we create a measurable improvement?
- 10. Challenges we face in Health IT
- 11. Consumerisation of IT
- 12. Why should you care?
- 13. Why should you care? The shift. Consumers in the driving
seat
- 14. Patients increasingly expecting to be part of their health
journey m/ wp- con tent /upl oad s/2 013 /04/ Cle ver min d- iPa d-
app Patient Blogs Ordering medicines online Rating Doctors mHealth
apps and tools Creating Content Seeking alternative opinions
- 15. Coordinated Care Planning
- 16. 20% 20%60% 0. 1.3 2.5 3.8 5. 6.3 2012 2013 2014 2015 2 0 %
2 5 % 1 0 % 2 0 % 1 4 % 1 2 % GUl 789 Patients Providers
Application Interface Data
- 17. Good Not so good Enterprise software interface
examples
- 18. Just as the physical environment needs to be well
maintained so as to ensure that an employee can b Royal Children's
Hospital, Melbourne, Victoria, Australia
- 19. Heatmaps highlighting usability challenges in EHRs Courtesy
of Objective Digital Heatmap highlights long time spent selecting
dosage for medication highlighting usability challenge with current
interface design
- 20. Disruption in the Enterprise layer
- 21. Creating work arounds
- 22. Example only What about the Costs? How much is a bad
interface costing you? Average Annual Salary $55,0000 35% loading
$19,250 Total Annual costs $74,250 Average hours per week 35.6
Average hours per year 1,602 Data from Australian Nursing and
Midwifery Accreditation Council (ANMAC) Cost per hour $46.35 6min
13sec 24min 52sec 2hrs 4min 93hrs 15min Current Time taken 2min
10sec 8min 40sec 43min 20 sec 32hrs 30 mins Proposed interface Time
saved Potential saving per user $1,506.30 Potential organisation
annual saving (n=850) $1,280,372.19 Year Task Time spent completing
task Day Week Time spent during course of the day (4 x task) Time
spent during course of the week Time spent during course of the
yearYear
- 23. Business representatives did a cost-benefit analysis for a
new system and estimated that a well-designed GUI front end had an
Internal Rate of Return of 32%. This was realized through a 35%
reduction in training, a 30% reduction in supervisory time, and
improved productivity, among other things. (Dray & Karat,
1994)
- 24. Disruption in the Enterprise layer
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tUCCEBXdzMmpmVwhXb8Vn7R3qA&ust= 1429332303770598 Cloud Social
Mobile Personalisation rith% Big data
- 25. Can you afford NOT to care about interface design? ?
- 26. These problems are worth solving, these opportunities are
worth exploring As we shift to the cloud can SaaS create cost
savings and improve efficiencies and how do we tailor the interface
to work within our environment? Does the benefit of efficiency
improvements out weigh the cost of large scale change in training
and adoption amongst our workforce when implementing an interface
redesign? How do we minimise the risks of workarounds by utilising
human centred design to improve the interface layer?
- 27. Texto del ttulo Nivel de texto 1 Nivel de texto 2 Nivel de
texto 3 Nivel de texto 4 Nivel de texto 5 34 An effective interface
makes the system easier to use, increases use of the system,
reduces training costs, and increases satisfaction of users. The
more intuitive the user interface, the easier it is to use.
- 28. Get in Touch rdesain@flaxworks.com.au @rdesain Rachel de
Sain CEO & Founder