Post on 17-Jul-2015
THE IMPORTANCE OF
CUSTOMER LOYALTY
Sales is an extremely
competitive industry with
customer loyalty being the
end goal.
That’s why it so important to
treat each interaction with a
current or potential customer
as an investment in that
relationship.
Did you know that 87% of
customer said they would
stop doing business with a
company after a negative
experience?
And of those 84% said they
would share their negative
experience with others.
On the other hand, 58% said
they would recommend you
to others after a positive
experience.
This is why it is so important to
treat each interaction with a
customer as an opportunity to
create positive experiences
and thus build customer
loyalty.
In doing so you create more
opportunities not just for
yourself, but for your team
and company as well.