The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

VALA 2010

Michael Stephens | 2009 CAVAL Visiting ScholarWarren Cheetham | Townsville City Libraries

The impact and benefits of Learning

2.0 programs in Australian libraries

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

CAVAL 2009 Visiting Scholarship

CAVAL Ltd

Dominican University

CityLibraries Townsville

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

“I believe that this has been one of the most transformational and viral activities to happen globally to libraries in decades.”

Stephen Abram

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

What does it mean to say that the program “has fundamentally changed the staff's way of thinking and working in the 21st century?”

Titangos, H.-L. H. and Mason, G. L. (2009). Learning library 2.0: 23 things @scpl. Library Management, 30(1/2):44-56.

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Dr Michael Stephens

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

MethodologyInternational literature review of studies and articles about L2.0

Web survey of programme administrators in Australia.

National survey of L2.0 participants concerning experience and impact of L2.0.

Case study location: pre and post L2.0 - Townsville City Libraries.

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

CAVAL Project

• 2009: Research proposal, survey creation, data collection, & 5 week study visit.

• Melbourne, Perth, Townsville, Sydney (and a brief holiday in Broome)

• Focus groups, informal discussions, presentation for CAVAL members, conference appearances.

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

National Survey

•June 2009

•385 responses

•All sectors – strongest from academic and public

•61.7% at place of work•24.1% via consortia or state library

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

National Survey

Completed a program at…

•61.7% at place of work

•24.1% via consortia or state library

•Remainder – “on my own” or “offered by another library”

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Back to Michael

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Did you complete the programme?

85%15%

YESNO N=291

N=53

Total N=344

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

If you didn’t complete the program, why not?

• No Time/Too busy 74%

• Too hard/didn’t like it/not comfortable 25%

• Already knew about the tools <1%

• Blocked sites <1%

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

“Couldn't keep up with the pace of course with what else was on my plate at the time.”

“Other demands on my time. I did use parts of the course later & am continuing with it now.”

“Some sites were blocked by my institution and some Web 2.0 applications did not seem relevant to my work (or to my life outside work for that matter).”

“I also felt resistant to registering online to sites like Facebook or Myspace, because of concerns for personal security. The program seemed to labour its point...”

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

As a result of my participation

in Learning 2.0…

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

0%

1%

11%

33%

54%

Strongly Disagree (N=1)Disagree (N=3)Sometimes Agree/Disagree (N=35)Agree (N=107)Strongly Agree (N=174)

I’m comfortable learning about new technologies.

Total N=320

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

0%

1%

10%

36%

53%

Strongly Disagree (N=1)Disagree (N=2)Sometimes Agree/Disagree (N=31)Agree (N=116)Strongly Agree (N=168)

I’m confident I can learn new technologies.

Total N=318

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

0%

5%

19%

32%

44%

Strongly Disagree (N=1)Disagree (N=15)Sometimes Agree/Disagree (N=60)Agree (N=101)Strongly Agree (N=141)

I like to explore technology on my own.

Total N=318

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

4%

25%

40%21%

10%

Strongly Disagree (N=12)Disagree (N=78)Sometimes Agree/Disagree (N=127)Agree (N=67)Strongly Agree (N=30)

The team/committee structures at my library have improved because of this training.

Total N=314

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Back to Michael

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Created at wordle.com

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

• Better/Increased awareness of 2.0 Tools/ inclusive feeling for staff 30%

• Increased use of tools in Library 21%

• No impact 20%

• New ways of working/service 18%

Lasting Impact of Learning 2.0

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Lasting Impact of Learning 2.0

• Confidence/Helping Library Users 16%

• Improvements to staff communication 8%

• Increased use of tools in personal life 4%

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Implications

• Success = (Support + Time) Perceived Usefullness

• Support = Admin + Co-workers + Programme Leaders + IT

• Personal Viewpoints & Accomplishment

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Find out more at:

http://research.tametheweb.com

The impact and benefits of Learning 2.0 programs in Australian libraries Warren Cheetham | Michael Stephens | CAVAL Visiting Scholar | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Michael Stephens | @mstephens7 | mstephens7@mac.com

Warren Cheetham | @warrencheetham | warren.cheetham@townsville.qld.gov.au

Richard Sayers | richard@richardsayers.com.au

Thank You!