Post on 13-Dec-2015
Presented By: Olivia J. Morris-Ford, Ed.S.Director, Student Life
Inter-Club CouncilLiving Leadership Challenge
CONFLICT RESOLUTION
CONFLICT
“The harder the conflict the more glorious the triumph.”
Thomas Paine
Is conflict in an organization:
A. Avoidable B. Preventable C. Necessary D. All the Above
DEFINITION OF CONFLICT
According to Dictionary.com conflict means:
to come into collision or disagreement; be contradictory, at variance,
or in opposition; clash:
Positive Outcomes from Conflict
Conflict can often lead to the best results.
Conflict can provide opportunities.
Conflict challenges us to think harder, to be more creative, and to develop greater understanding
Negative Outcomes from Conflict
Can result in the breakdown of a club/organization
When unaddressed conflict occurs in an organization it can reduce morale,
hamper performance, increase absenteeism.
It can lead to increased stress among club members, decreased productivity and at worst, aggression or violence.
There are lots of different conflict resolution models, but most of them have the following five elements:
Stay calm and deal with the emotions first
State what is bothering you in a respectful and specific way
Listen to the other person’s perspective for complete understanding
Problem solving – look for root causes and win-win solutions
Agree on actions to be taken, and making mutual commitments
ACTIVITY