Post on 09-Aug-2015
© Arrk Group 2015 www.arrkgroup.com
The Digital Imperative and Digital Transformation
Ian Southward 9th June 2015
© Arrk Group 2015 www.arrkgroup.com
Founded in 1998 and run on a
collaborative, win-win ethic
Core competence is engineering digital
products and platforms using high
performing software engineering
practices delivered through dedicated
distributed teams
We provide dedicated teams to clients as
an integrated part of their own
organisation
We innovate through our SpArrk
Community Programme to drive thought
leadership
Who are We?
150 people, 20 in UK, 130 in Mumbai
We believe in small teams delivering
quickly
We use User Centred Design and Agile
practices to deliver quickly and drive up
quality, communication and transparency
We build “digital self-service” systems to
reduce cost, maximise productivity and
user satisfaction
We focus on financial, Government , the
not for profit and education sectors
We build applications that are digital by
default and deployable in the cloud
© Arrk Group 2015 www.arrkgroup.com
Digital technology offers many advantages
Technology the biggest thing in business
Many organisations struggle to implement change programmes
Organisations that can’t integrate digital technology will limit their impact
Takes Leadership and Capabilities in Digital Technology
The Digital Imperative
9 - 26% more profitable than their industry sector
Generate 9% more revenue than their competition
9% more efficient than their competition
Source: Cap Gemini
© Arrk Group 2015 www.arrkgroup.com
Parking Service
Housing Benefits
Housing Rents
Housing Advice
Pest Control
Licensing
Managing a Council Home
Building Control
Roads, Streets & Traffic Management
Food safety
Update Housing Application
Community Safety and Anti-social behavior
Libraries
Births, Deaths, marriages and NCS/SCS
Housing Repairs
Council Tax
Rubbish and Recycling
Electoral Services
Childcare Services
Planning Services
Trees
Leaseholder Services
Commercial Waste
Streets and Footpaths
Noise Control
Health and Safety
Sports and Leisure
Parks and Open Spaces
Payments
Adult Social Care
Local Government : Services offered
© Arrk Group 2015 www.arrkgroup.com
Reduce Costs, Increase Efficiency
Optimised user experience and channel shift
Improve collaboration across employees
Put data at the heart of user experience
Transparency and e-Democracy
Drive innovation and new ways of working
Digital Imperative in Local Government
8.62
2.83
0.15 02468
10
Face-To
Face
Phone Web
₤
Interaction Type
Expense per
Transaction
© Arrk Group 2015 www.arrkgroup.com
25 on-line questions to measure digital maturity
Measurements across 5 dimensions
Leadership
Execution
Organisation
Customer Experience
Digital Platform
Five levels of Categoristation
Digital Dinosaur
Digital Tortoise
Digital Panda
Digital Tiger
Digital Eagle
Digital Maturity Assessment
© Arrk Group 2015 www.arrkgroup.com
Digital Leadership
•Technology and business together
•End to end Single platform
•Holistic access to services
Technology Vision
Execution Governance
•Top Down •Outcome Based •Future Focused
•Transformative
•Business and IT •Engagement •Rapid Execution
•Digital Skills •Innovate with Partners •Phased and iterative
•Support Pioneering Initiatives •Goals and Measurement •Cultural shift
•Sustain investment
© Arrk Group 2015 www.arrkgroup.com
There is a vision and strategy that clearly defines the importance of the digitisation
39%
42%
19%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
YES
PARTLY
NO
Sample: 363
© Arrk Group 2015 www.arrkgroup.com
Is there organisational level governance for supporting digital transformation?
25%
53%
21%
0% 10% 20% 30% 40% 50% 60%
ENTIRELY
BUSINESS UNIT LEVEL ONLY
NOT AT ALL
Sample: 229
© Arrk Group 2015 www.arrkgroup.com
Rapid, iterative execution is vital
Time to market as short as possible
Design services around the user
Monitor usage and evolve
Deliver front end functionality frequently
Invest in digital skills
Make progress as transparent as possible
Use technology platforms to engage and scale
Strong governance to sustain investment and evolve services
Execution & Delivery
© Arrk Group 2015 www.arrkgroup.com
How do you rate your organisation's ability to identify and execute on its digital capabilities?
14%
19%
26%
30%
12%
0% 5% 10% 15% 20% 25% 30% 35%
GROUNDBREAKING INITIATIVES CONTINUALLY BEING
DELIVERED
FOCUSED AND REGULAR ACTIVITIES TO ENHANCE YOUR
DIGITAL CAPABILITIES
USING IDEAS / INITIATIVES FROM COMPETITORS, REGULAR
UPDATES
AD-HOC UPDATES, NO STRATEGIC PLAN
IRREGULAR / SPORADIC / AS NEEDED, SLOW TO DELIVER
Sample: 146
© Arrk Group 2015 www.arrkgroup.com
Innovation and an entrepreneurial spirit
Connected, Collaborative and Transparent
The most important thing in business is technology
Digital Leadership Roles to drive change
Chief Digital Officer
Think like digital entrepreneurs
Empower, Innovate and Unleash
Organisation (& Culture)
Standardise Versus
Empower
Control Versus
Innovate
Orchestrate Versus
Unleash
© Arrk Group 2015 www.arrkgroup.com
We have 3 “self-forming” communities around themes that emphasise our core capabilities and key trends in our industry
The teams meet every two weeks to discuss and agree topics for research
We publish blogs and white papers, produce videos and produce concepts, working prototypes
The SpArrk Communities have developed a range of collateral and experience with
IOT, Open Source Digital Architecture, DevOps, Automated Testing of Multiple Browsers, ScrumBan, Agile Maturity, Digital Maturity, Agile Forecasting…
http://www.arrkgroup.com/thought-leadership/
Innovative Culture
Digital Platform and Architecture
High Performance Software Engineering
Leading Edge Technologies
© Arrk Group 2015 www.arrkgroup.com
All users
Internal & external audiences
Design from external perspective
Put user and user data at heart of experience
Mobile first
Increase loyalty and create positive brand perceptions
Customer Experience
© Arrk Group 2015 www.arrkgroup.com
Multi-tiered, loosely coupled platform
Holistic front end to access services
Digital by default
Ability to interface with all legacy and 3rd party applications
Leverage scalability using cloud
Leverage open source technology
Use No/SQL (or Big Data) to drive insight
Digital Platform
© Arrk Group 2015 www.arrkgroup.com
Ongoing Process
Vision
Focus
Mobilise
Sustain
• Build Awareness • Create Vision • Align Organisation
• Roadmap • Governance • Fund transformation
• Engage • Cultural change • Deliver rapidly
• Develop skills • Develop capability • Monitor and Evolve
© Arrk Group 2015 www.arrkgroup.com
Is there acceptance that the organisation will change with progressive digitisation?
17%
40%
31%
13%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
YES, WE FULLY ACCEPT THE CHANGES AND HAVE ADOPTED A TRULY
ENTREPRENEURIAL APPROACH AND THINK DIGITAL FIRST
PARTIALLY BUT WE ARE NOT ENTREPRENEURIAL ENOUGH ACROSS
OUR ORGANISATION
PARTIALLY BUT MAINLY SILOED THINKING, WITH LITTLE
COLLABORATION ACROSS THE ORGANISATION
NO AND VERY LITTLE ENGAGEMENT WITH ORGANISATION TO DRIVE
NEW INITIATIVES
Sample: 134
© Arrk Group 2015 www.arrkgroup.com
What challenges exist which would prevent you from implementing digital innovation?
20%
38%
43%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
THERE ARE NO BARRIERS. WE HAVE A SUCCESSFUL PROGRAMME OF ACTIVITY
FULLY SUPPORTED BY THE ORGANISATION
ALL AREAS OF THE ORGANISATION CONSULTED AND SUPPORTED WHERE A
BUSINESS CASE EXISTS
CONTINUAL RESISTANCE FROM PARTS OF THE ORGANISATION WHERE
ANALOGUE PROCESSES AND BUSINESS AS USUAL THINKING PREVAILS
Sample: 127
© Arrk Group 2015 www.arrkgroup.com
Only Just the Start!
Artificial Intelligence
Augmented Reality
Robotics
Wearables
Internet of Things
Sharing Economies
© Arrk Group 2015 www.arrkgroup.com
Download our white papers
‘The Digital Imperative’
Cloud
BYOD
Social Media
Mobile
Putting The User First
http://bit.ly/digital-imperative
http://bit.ly/User-First-WP
Further reading