The Challenge of building emotionally The Challenge of building emotionally intelligent teamintelligent team : In special reference of : In special reference of

Moral , Emotional and Spiritual intelligenceMoral , Emotional and Spiritual intelligence

By By

Patanjali KashyapPatanjali Kashyap

• Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and

in the right way - that is not easy."

AristotleNicomachean Ethics

• With a high IQ you may get hired, but with a high EQ you will get promoted.

• With a high IQ you can become a whiz at the daily routine, but with a high EQ you can thrive during times of change and uncertainty.

• With a high IQ you can be an efficient professional, but with a high EQ you can become a great leader.

RobertCooper& Ayman Sawaf

Emotional Intelligence Defined

“The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships”

Daniel Goleman

Emotional Intelligence on the Emotional Intelligence on the WorkplaceWorkplace

Emotion and its relevance in the workplace are gaining Emotion and its relevance in the workplace are gaining international recognitioninternational recognition

•A change in the administrative paradigm to reflect the A change in the administrative paradigm to reflect the interdependence between emotion and rationalityinterdependence between emotion and rationality

•need for a holistic view of interactions in the workplace between need for a holistic view of interactions in the workplace between rationality and emotionrationality and emotion

How Emotions Come to WorkHow Emotions Come to Work

Efforts are often made to separate emotion from the workplace, the two are inseparable because people carry emotion with them wherever they go

Before proceeding further , give a Before proceeding further , give a look on working of brainlook on working of brain

Although the cerebrum is symmetrical in structure, with two lobes emerging from the brain stem and matching motor and sensory areas in each, certain intellectual functions are restricted to one hemisphere. A person’s dominant hemisphere is usually occupied with language and logical operations, while the other hemisphere controls emotion and artistic and spatial skills. In nearly all right-handed and many left-handed people, the left hemisphere is dominant.

So Balance is required ….So Balance is required ….

Balance are required between both the hemisphere for becoming an efficient personality …

The Structure of BrainThe Structure of Brain

Why Emotional Intelligence Is Why Emotional Intelligence Is Important at WorkImportant at Work

Knowing when to laugh at the boss’s jokes

when to trust a coworker with a confidence

when someone is on the verge of a nervous breakdown are, collectively, a form of smarts . . vital to workplace survival

But…….

Emotional knowledge is not just Emotional knowledge is not just about survivalabout survival

• It is about improving, raising not only the prospects of the individual but also those of the collective, and about promoting

Skills for Emotional and intellectual Skills for Emotional and intellectual growthgrowth

• being aware of others’ feelings

• being able to detect rising disagreements

…

The Four skills of EIThe Four skills of EI

Principles of Emotional Principles of Emotional IntelligenceIntelligence

Six Principles of Emotional Intelligence

1. 1. Emotion is information

2. 2. We can try to ignore emotion, but it doesn’t work.

3. We can try to hide emotions, but we are not as good

at it as we think.

…

Principles of Emotional Principles of Emotional IntelligenceIntelligence

4. Decisions must incorporate emotion to be effective.

5. Emotions follow logical patterns.

6. Emotional universals exist, but so do specifics.

• Fear• Anger• Sadness• Disgust• Interest• Surprise• Acceptance• Joy

A Look over several types of A Look over several types of emotionsemotions

The ProblemThe Problem

The SolutionThe Solution

Moral intelligenceMoral intelligence

Moral intelligence is our mental capacity to determine how universal human

principles—like those embodied by the "golden rule"— should be applied to our personal values, goals, and actions

• moral intelligence is another distinct intelligence

The Seven Essential Virtues of Moral The Seven Essential Virtues of Moral IntelligenceIntelligence

• EMPATHY

Identifying with and feeling other people's concerns

• CONSCIENCEKnowing the right and decent way to act and acting in that way.

• SELF-CONTROL

Regulating your thoughts and actions so that you stop any pressures from within or without and act the way you know and feel is right.

…

The Seven Essential Virtues of Moral The Seven Essential Virtues of Moral IntelligenceIntelligence

• RESPECT

Showing you value others by treating them in a courteous and considerate way.

• KINDNESS

Demonstrating concern about the welfare and feelings of others.

…

The Seven Essential Virtues of Moral The Seven Essential Virtues of Moral IntelligenceIntelligence

• FAIRNESS: Choosing to be open-minded and to act in a just and fair way.

• TOLERANCE: Respecting the dignity and rights of all persons, even those beliefs and behaviors we may disagree with.

The Pillars of Moral IntelligenceThe Pillars of Moral Intelligence

Integrity

Responsibility

Compassion

Forgiveness

Integrity Explained …Integrity Explained …

Integrity is the hallmark of the morally intelligent person. When we act with

integrity, we harmonize our behavior to conform to universal human principles. We do what we know is right; we act in line with our principles and beliefs. If we lack integrity, by definition, we lack moral intelligence.

ResponsibilityResponsibility

Only a person willing to take responsibility for her actions—and the

consequences of those actions—will be able to ensure that her actions conform to universal human principles.

CompassionCompassion

• Ability to creates a climate in which others will be compassionate toward us when we need it most

ForgivenessForgiveness

Forgiveness is a crucial principle, because without a tolerance for mistakes and

the knowledge of our own imperfection, we are likely to be rigid, inflexible, and unable to engage with others in ways that promote our mutual good.

EI AND MI complement each otherEI AND MI complement each other

Emotional intelligence alone won't keep you from doing the wrong thing. Moral

incompetence surfaces in moments when personal or business goals conflict with core values.

Moral flavor of EIMoral flavor of EI

• Have a guiding awareness of (personal) values and goals

• Voice views that are unpopular and go out on a limb for what is right

• Act ethically and are above reproach

>>>>

Moral flavor of EIMoral flavor of EI

• Build trust through their reliability and authenticity

• Admit their own mistakes and confront unethical actions in others

• Take tough principle stands even if they are unpopular

Emotional Competence FrameworkEmotional Competence Framework

• Self-Awareness• SELF-ASSESSMENT• SELF-CONFIDENCE• Self-Regulation• CONSCIENTIOUSNESS AND ADAPTABILITY• INNOVATIVENESS• Self-Motivation• COMMITMENT AND INITIATIVE• OPTIMISM• SOCIAL COMPETENCE• POLITICAL AWARENESS• LEADERSHIP AND CHANGE CATALYST• CONFLICT MANAGEMENT• TEAM CAPABILITIES

>>>>

SELF-ASSESSMENTSELF-ASSESSMENT

• Aware of their strengths and weaknesses

• Reflective, learning from experience

• Open to candid feedback, new perspectives, continuous learning, and self-development

• Able to show a sense of humor and perspective about themselves

SELF-CONTROL

Managing disruptive emotions and impulses

TRUSTWORTHINESS

Maintaining standards of honesty and integrity.

CONSCIENTIOUSNESS

Taking responsibility for personal performance

ADAPTABILITY

Flexibility in handling change

COMMITMENT

Aligning with the goals of the group or organization.

SOCIAL COMPETENCESOCIAL COMPETENCE

EMPATHY Sensing others’ feelings and perspective, and taking

an active interest in their concerns

DEVELOPING OTHERS Sensing what others need in order to develop, and bolstering their abilities.

LEVERAGING DIVERSITYCultivating opportunities through diverse people.See diversity as opportunity, creating an environment where diverse people can thrive

POLITICAL AWARENESSReading a group’s emotional currents and power relationships

TEAM CAPABILITIESTEAM CAPABILITIES

TEAM CAPABILITIES: Creating group synergy in pursuing collective goals

People with this competence:

• Model team qualities like respect, helpfulness, and cooperation

• Draw all members into active and enthusiastic participation

• Build team identity, esprit de corps, and commitment

• Protect the group and its reputation; share credit

Self Management Motivation

Hallmarks

Strong drive to archive

Optimism, even in face of failure

Initiative and commitment

Social Awareness

Hallmarks

Empathy

Service to client and Customers

Political Awareness

Developing EI and MIDeveloping EI and MIStep -1Step -1

• Understand your Ideal self and Real self

My Ideal Self

My Real Self

Ideal and Real self meets

Ideal and real self differs

See your Strength and weaknessSee your Strength and weaknessStep - 2Step - 2

Ideal and Real self

meets

Ideal and real self differs

Strengths

Weaknesses

My Learning AgendaMy Learning AgendaStep-3Step-3

• Building on my strengths while reducing Gaps

Experimenting with new behaviors, Experimenting with new behaviors, thoughts and feelings.thoughts and feelings.

Step-3Step-3

Practicing the new behaviors, building new neural Practicing the new behaviors, building new neural

model for her / him self.model for her / him self. Step-4Step-4

Developing trusting Relationships, like coaches that help, Developing trusting Relationships, like coaches that help,

support & encourage each step in the process.support & encourage each step in the process. Step-5Step-5

Developing Emotionally and Morally Intelligent Developing Emotionally and Morally Intelligent Personality (OrganizationsPersonality (Organizations ) )Graphical representation of StepsGraphical representation of Steps

Hay Where is SIHay Where is SI>>>>>>>>

Chakras are vortexes of energyChakras are vortexes of energy in the body; in the body; here are the 7 main chakras and their locationshere are the 7 main chakras and their locations

Yin and Yang Yin and Yang

• Chakras are yin when they receive energy

• Yang when they emit energy.

The Balance Required again…The Balance Required again…

The Process flowThe Process flow

chakras and their chakras and their usual usual correspondences correspondences ……

chakras and their chakras and their usual usual correspondencescorrespondences

RecapRecap

• EQ is more powerful than IQ

• MI complements EI

• SQ is the Root intelligence

• Self awareness is very important

Open Session ?

Thank you……