Post on 26-Jan-2016
description
The Baldrige Model of
Performance Excellence
A framework for A framework for continuous continuous
improvementimprovement
Baldrige Update(7/12/04) Part I – Introduction to (7/12/04) Part I – Introduction to
BaldrigeBaldrige(7/26/04) Part II – Baldrige in the (7/26/04) Part II – Baldrige in the Classroom Classroom (8/16/04) Part III – Baldrige and the (8/16/04) Part III – Baldrige and the BoardBoard(8/22/05) Part IV – Baldrige and the (8/22/05) Part IV – Baldrige and the Strategic Strategic Plan (Review of the Plan (Review of the Criteria)Criteria)(9/12/05) Part V – Continuous (9/12/05) Part V – Continuous Improvement Improvement Strategic Outcomes Strategic Outcomes & Direction& Direction(9/26/05) Part VI – Baldrige Self-(9/26/05) Part VI – Baldrige Self-Assessment Assessment Results; Focusing on Results; Focusing on the Critical Fewthe Critical FewOngoing continuous improvement Ongoing continuous improvement updatesupdates
September 2nd, 2005 District professional District professional
development day with a focus development day with a focus on:on:District vision, mission, goals, District vision, mission, goals, core values and guiding core values and guiding philosophyphilosophy
Alignment of Individual Career Alignment of Individual Career Development Plans (ICDP) to Development Plans (ICDP) to school improvement plans and school improvement plans and the District strategic planthe District strategic plan
Teacher evaluation processTeacher evaluation process
Random Acts of ImprovementAim of the Organizatio
n
Goals and Measures
Aim of theOrganization
Aligned Acts of Improvement
Goals and Measures
GOALS
DistrictStrategic
Plan
Aligned Acts of Improvement
= Individuals,schools, departments,programs & processes
Performance ExcellenceAt All Levels…
StudentC l a s s r o o m
G r a d e L e v e lD e p a r t m e n t
S c h o o lD i s t r i c t
It’s About Alignment!
Can we get Can we get everyone everyone rowing in rowing in the same the same direction?direction?
Putting Together The Pieces
The 7 Baldrige Categories LeadershipLeadership
Strategic PlanningStrategic Planning Student/Stakeholder FocusStudent/Stakeholder Focus Information and AnalysisInformation and Analysis Human Resource FocusHuman Resource Focus Process ManagementProcess Management Performance ResultsPerformance Results
Category 1
Leadership Requires leaders to set and Requires leaders to set and
communicate direction communicate direction consistent with stakeholder consistent with stakeholder requirementsrequirements How do leaders set and How do leaders set and
communicate direction?communicate direction? How do leaders monitor progress?How do leaders monitor progress? How do leaders model the use of the How do leaders model the use of the
principles of quality management?principles of quality management?
Category 2
Strategic Planning
Translates stakeholder needs Translates stakeholder needs into goals, measures and action into goals, measures and action plansplans How do we develop goals and How do we develop goals and
measures?measures? How do we implement the plan?How do we implement the plan? How does each individual’s How does each individual’s
personal goals and actions support personal goals and actions support the plan?the plan?
Category 3Student & Stakeholder
Focus Defines the aim of the district, Defines the aim of the district,
school or classroomschool or classroom How do we determine stakeholder How do we determine stakeholder
requirements?requirements? How do we measure student and How do we measure student and
stakeholder satisfaction?stakeholder satisfaction? How do we build positive How do we build positive
relationships with students relationships with students and stakeholders? and stakeholders?
Do you enjoy reading to learn?
Challenges (Combined Feedback)1. To provide the highest quality education to all CRCSD students, what challenges will the
district have to address as it plans for the future?
681 641 622
413 350 281204
134 131 129
19%
37%
54%
66%
83%
89%93%
96%100%
75%
0
500
1000
1500
2000
2500
3000
3500
Nu
mb
er o
f R
esp
on
ses
0%
20%
40%
60%
80%
100%
Responses (Combined Groups)
Percent of Responses
Category 4
Information & Analysis Provides the foundation for Provides the foundation for
aligned decision making in all aligned decision making in all areas of the systemareas of the system How do we select and manage How do we select and manage
information? information? How do we select and use How do we select and use
comparative data? comparative data? How do we evaluate and improve How do we evaluate and improve
information systems?information systems?
Category 5
Human Resource Focus Examines how the district, school Examines how the district, school
or classroom enables workers to or classroom enables workers to develop and utilize their full develop and utilize their full potentialpotential How do we ensure collaboration and How do we ensure collaboration and
teamwork?teamwork? How are workers trained, How are workers trained,
educated and evaluated? educated and evaluated? How do we measure and How do we measure and
improve employee morale improve employee morale and well- and well-being?being?
Category 6
Process Management Addresses how educational Addresses how educational
products and services are products and services are designed, implemented and designed, implemented and improvedimproved How do we design instructional and How do we design instructional and
support processes?support processes? How do we continually How do we continually
improve important improve important processes processes using Plan, Do, Study, Act? using Plan, Do, Study, Act?
Building on Past Activities…
Where Could We Go Next? Continue Action Research teamsContinue Action Research teams
Utilize quality tools and the PDSA Utilize quality tools and the PDSA process for data driven decisionsprocess for data driven decisions
Continue to align student, Continue to align student, classroom, school and District classroom, school and District actionsactions
Connect all employees to CSIPs Connect all employees to CSIPs and the District strategic planand the District strategic plan
Continue driving toward student Continue driving toward student ownership and accountability for ownership and accountability for learninglearning
Category 7
Performance Results
Examines the district, school or Examines the district, school or classroom performance in key classroom performance in key areasareas What is the level of baseline What is the level of baseline
performance?performance? What is our performance over time?What is our performance over time? How do our results compare to How do our results compare to
similar districts, departments, similar districts, departments, schools or schools or classroomsclassrooms
The Baldrige Model of
Performance Excellence
A framework for A framework for continuous continuous
improvementimprovement