The 7 Habits of Highly Effective Audiences Developers

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The challenge of every business is to fill the funnel with prospects, convert them into customers, and then ensure those customers keep coming back. But where do you begin when today’s customer journey is non-linear and self-directed? Join Ben, Jeff, & Joel as they dissect the habits of brands who have increased the size, engagement, and value of their audiences to positively impact their bottom line and their future. Register for more upcoming webinars in The Future is Now series here: http://pages.exacttarget.com/thefutureisnow

Transcript of The 7 Habits of Highly Effective Audiences Developers

The 7 Habits of Highly Effective Audience

Developers

August 12th, 2014

#ETWEBINARS

Jeff RohrsVP, Marketing Insights

ExactTarget Marketing Cloud

Ben PippengerSenior Director of Email Products

ExactTarget Marketing Cloud

@jkrohrs @benpipp

TODAY’S SPEAKERS

THE SEVEN HABITS OFHIGHLY EFFECTIVE

#ETWEBINARS

AUDIENCE DEVELOPERS

AUDIENCEASSUMPTIONDISORDER

THE SEVEN HABITS:1. THINK LIKE AN ASSET MANAGER2. WALK IN THEIR SHOES3. MAKE MOMENTS MATTER4. SERVE AND SELL5. HONOR THE INDIVIDUAL6. STAND ON SHOULDERS7. MEASURE AND EVOLVE

HABIT #1: THINK LIKE AN ASSET MANAGER

BUILD PROTECT DIVERSIFY

AUDIENCES ARE YOUR ASSETS

MARKETING AS COST-CENTER

MARKETING AS ASSET-GENERATOR

1,000,000 x $30.00$30,000,000.00

ASSET

SEEKERS AMPLIFIERS JOINERS

SEEKERS AMPLIFIERS JOINERS

BROWSERSLISTENERSREADERS

SEARCHERSSHOPPERSVISITORSVIEWERS

ADVOCATESANALYSTS

COMMENTERSCREATORS

INFLUENCERSREPORTERSREVIEWERSSHARERS

CUSTOMERSDINERSDONORS

EMPLOYEESPARTNERS

SUBSCRIBERSFANS

FOLLOWERS

SEEKERS AMPLIFIERS JOINERS

BROWSERSLISTENERSREADERS

SEARCHERSSHOPPERSVISITORSVIEWERS

ADVOCATESANALYSTS

COMMENTERSCREATORS

INFLUENCERSREPORTERSREVIEWERSSHARERS

CUSTOMERSDINERSDONORS

EMPLOYEESPARTNERS

SUBSCRIBERSFANS

FOLLOWERS

SUBSCRIBERSFANS

FOLLOWERS

SIZE ENGAGEMENT VALUE

“LIST” “AUDIENCE”

HABIT #1: THINK LIKE AN ASSET MANAGER

HABIT #2: WALK IN THEIR SHOES

15K+ email subscribers per week ($450K value/wk)

ALL MARKETING IS NOW DIRECT

HABIT #2: WALK IN THEIR SHOES

HABIT #3: MAKE

MOMENTS MATTER

200K+ Entries in 60s5.4M Hashtag Uses2.6B TW Impressions+211K TW Followers12x Web TrafficA moment that transformed passive

viewers into active amplifiers & followers.

A moment to fill seats & Increase share of wallet.

HABIT #3: MAKE

MOMENTS MATTER

HABIT #4: SERVE AND SELL

$35 Online SaleTransformed

into $800 In-Store Upsell

Build Subscribers. Serve Customers.

Increase Value.

HABIT #4: SERVE AND SELL

HABIT #5: HONOR THE INDIVIDUAL

HABIT #5: HONOR THE INDIVIDUAL

HABIT #6: STAND ON SHOULDERS

HABIT #6: STAND ON SHOULDERS

HABIT #7: MEASURE, TEST & EVOLVE

SIZE ENGAGEMENT VALUE

HABIT #7: MEASURE, TEST & EVOLVE

THE SEVEN HABITS:1. THINK LIKE AN ASSET MANAGER2. WALK IN THEIR SHOES3. MAKE MOMENTS MATTER4. SERVE AND SELL5. HONOR THE INDIVIDUAL6. STAND ON SHOULDERS7. MEASURE AND EVOLVE

Jeff RohrsVP, Marketing Insights

ExactTarget Marketing Cloud

Ben PippengerSenior Director of Email Products

ExactTarget Marketing Cloud

@jkrohrs @benpipp

Q&A

THE SEVEN HABITS OFHIGHLY EFFECTIVE

#ETWEBINARS

AUDIENCE DEVELOPERS

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